I try to follow the steps as set out but the menu and directions given do not correlate to my screen. I cannot identify the menu selections inorder to complete the steps.

Walter

Hello to you too Steve - how are you today?

I understand you're having issues with cancelling a Trial subscription - is that correct?

If I want to be completely honest here, I'm not aware of a weekly Trial subscription as the one you mentioned; could it be that you're on the Basic plan that comes with 2 GB of space and comes for free and perhaps you're referring to another service?

Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there?

https://www.dropbox.com/account/plan

Let me know what you find and we'll take it from there @steve67. Thanks!

steve67

Dear Walter

Thank you for your response

Apologies...its a 14 day Free Dropbox Professional trial

Kindly See message received below

I want to cancel this before I get charged.

message from Dropbox:
"Hi Steve,
We hope Dropbox Professional has elevated how you create and share your work.
Just a heads up—your trial ends September 9, 2019.

If no cancellation is made to the free trial by then, $22.99 per month (including applicable taxes) will be charged to the account on file until the plan is canceled. Previous charges won’t be refunded at the point of cancellation."

Your request refers:

“Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there? “

"Personal account

Dropbox Basic

See other plans

Does this mean that I did manage to cancel it?

Regards

Steve67

Walter

Yes, that is correct Steve!

Just make sure that you received this email to the email address that was indeed associated witht the Professional trial you mentioned.

If you'd like more account specific assistance, you can always log a ticket with our team so we can assist further: https://www.dropbox.com/support

Happy Monday!

steve67

Hi Walter

It did not Work !!

They billed me: See email...

Hi Steve,

Congratulations on upgrading your account to Dropbox Professional! This email serves as your receipt.

A detailed summary of your transactions with Dropbox can be found on your payments page, where you can view, download, and print your invoice.

Email account: [personal information removed for security purposes]
Amount: $19.99
New space: 3 TB
Transaction ID: b4b4j25s

Need help? Check out our support page for more information.

- The Dropbox team

Walter

Then, I'd suggest logging a ticket with our Support team from the email address associated with the account in question (the one that's attached to the charge at hand as shown in your screenshot) Steve. This would be the best way to handle this moving forward.

Also, note that I removed your personal information from your post to better align with our Community's Guidelines. For account specific assistance, you can always log a ticket with us tthough this page: https://www.dropbox.com/support

Let me know the ticket's ID once you do and I'll get on it asap.

Thanks!

Dinesh P K

Hello

Am almost completing my free trial period and dont need the service further, so please advise how to cancel during the trial period.

I cant find the Admin console on the left side or after clicking on the logo.

Please guide me.

Thanks

Dinesh

Daphne

Hey @Dinesh P K, I hope you're well today!

If you haven't already, please take a look at the link Walter provided above.

If you're not seeing the Admin console, you can check which trial you're currently using from your Plan page here.

Let me know if this helps!

homemrs1mc

oh my, I am striving not to get frausted. I have twitted many tweets and have emailed many emails. I want to cancel my free subscription. I apologized but I do not need this service as of now. Please get me out so I will not be charged!

Walter

Hi there @homemrs1mc; welcome to our Community!

As your query seems to echo a discussion I had some time ago, I moved your post under this thread.

Whenever you get the chance, please take a look at the previous comments and let me know if you have any follow up questions.

Thanks!

PS: If your account's plan tab shows that you're on the Basic plan, you won't get charged for anything; this plan comes for free.

Chipkill

Hi all,

Please help me to cancel the Dropbox Trial Professional

I have clicked "Cancel Trial" but nothing happen

Rich

@Chipkill wrote:
I have clicked "Cancel Trial" but nothing happen

Clear your browser's cache/browsing history and try again, or try another browser.

Chipkill

Thanks but I have clear all cache/cookies in Safari/Chrome, click "Cancel Trial" again but cannot cancel trial

shannon5

Hi, I received an email saying I have until April 30, 2020 to cancel my Dropbox Professional Trial before being charged. I went to the "Plan" tab to the right of the "General" tab in Settings. I clicked on the "Cancel trial" button to the right of the Plan summary (Dropbox Professional Trial) but nothing happens. The button appears to be broken. When I click on the button, the button is briefly outlined in light blue and the text turns royal blue but nothing happens. Thinking the Safari browser is the problem, I switched to Google Chrome but I continue to have the same problem. What am I doing wrong? Is there any other way to cancel the trial before being charged?

Lusil

Hey @Chipkill and @shannon5, thanks for reaching out to us.

As @Rich also mentions, you can try another browser or clear your cache, and if you're still unable to cancel your trial, you go to this link via an incognito window (without signing in) and submitting a Help Request so that our Support team can have a better look into this for you.

If you have any trouble along the way, just give me a shout. Cheers!

shannon5

Thank you for the tip, Lisil, but unfortunately it did not work. I am submitting a Help Request.

Thanks,

Shannon5

Chipkill

Sure, I have tried some ways: change the browsers, clear all cookies but can not "cancel trial". Yesterday, I raise request to Dropbox support & they help me cancel trial manually.

tijanamladjen

Hello,

Tomorrow my pro plan is ending. I can not cancel the plan, since tha cancel trial button does not work.

What to do?

Jay

Hi @tijanamladjen, thanks for posting on the Community!

If you’re on a Plus or Professional trial, you can downgrade your plan here, provided you're signed into the correct account.

Please note that you’ll need to follow the instructions to fully downgrade from the trial.

Let me know how it goes!

tijanamladjen

Hello,

Thank you for your response, but I still can not click the cancel trial button.

I know and I read the procedure, but I can not click the button, it does not function.

Jay

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

LNauwelaerts

Stuck cancel trial button again..
tried to cancel the trial in explorer, chrome and safari, but page simply reloads
Trial expires 4th of may, so any help would come in handy

Jay

Hi @LNauwelaerts, thanks for messaging the Community!

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Let me know how it goes!

LNauwelaerts

Hi Jay,

Did the following:

1. Cleared cache and resetted browser settings google chrome
2. Visited dropbox normal and incognito, hit the cancel button but without succes

3. Cleared cache and resetted browser settings microsoft edge
4. Visited dropbox normal, hit the cancel button but again without succes

Any more suggestions?

Can I contact someone from billing to explain the situation?

tijanamladjen

I tried that too, but it did not work.

Jay

Hi @tijanamladjen , @LNauwelaerts, could you try the steps provided by @Lusil on this post in order to contact the support team directly to investigate this matter in more detail? Thanks!

Thomas Lane

I downloaded the application. Nothing indicated that I started the free trial. I uninstalled the application, with no plan to reinstall. I really don't need this application. I don't want to be charged.

Lusil

Hey @Thomas Lane, I moved your post here where other users have expressed a similar concern.

You can check out this article if you're on an individual subscription (Plus or Professional), and this one if you're on a Business plan.

If you have any trouble along the way, just give us a nudge and we'll make sure to get back to you as soon as possible. Cheers!

NathanGroset

I have been trying cancel my Trial. I click the button and nothing happens.

I cannot Downgrade to a lesser plan either.

I do not require the the current plan and do not wish to be charged for it.

I have tried clicking the button in multiple different browsers and nothing happens; beyond the button clicking. It stays on the same screen.

Please cancel the trial Prior to be me being charged for it.