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slow deleting files on dropbox.com

mike1921

when i go into a folder with say 80 files (50mb files) and click to select them all and then delete it used to be instant. Now it can take 30 seconds or more to delete 80 files from the website. This has only happened in the past week. Before this everything was instant.

Help!!!!!!!

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Mark

Have you tried another browser?

Cleared local cache/cookies etc.? I've not seen anything on here which would hint at a Dropbox wide issue.

All comments

Mark

Have you tried another browser?

Cleared local cache/cookies etc.? I've not seen anything on here which would hint at a Dropbox wide issue.

mike1921

this did not sovle the problem!!!!!!!!!!!!!

https://youtu.be/2Pau0uHx0Lc SLOW

mike1921

Mark please advise

Jane

Hey there (@mike1921), thanks a lot for the video of what this looks like on your end! As you’ve mentioned that this hasn’t improved, could you also let us know if that persists across browsers? Additionally, is there any chance you had noticed any delay in your network speed (i.e. in other websites)? Please let us know on this discussion & we’ll take it from there!

mike1921

Jane thank you so much for reading this! It does persist across all browsers. Tried safari, firefox and chrome. I can sit here for a whole minute just to delete 80 files where as before it was instant.

there has not been any delays in any other sites. Everything working perfectly.

Jane

Thanks for your prompt message (@mike1921)! Following the additional details you’ve sent me here, I’ve made sure to run a search on our system, I’ve located your open support request & I’ve replied to you there, in order to look into the matter a bit more closely.

Whenever you find some spare time, please check your inbox for my message & I’ll make sure to promptly follow-up with you asap. I hope that this is helpful to you & I’ll be awaiting your next reply via email!

taswoodster

Hi Jane,

I have the same isssue. We use dropbox to upload image files from our CCTV system, it used to take only minutes to delete a thousand or si files, now over past couple of months, when I haven't kept up to date with weekly deletions, its failing to delete and is taking me hours to clean them out... 4 camera folders and sometimes up to 4000 files per camera.

I don't have any option other than dropbox for the image upload storage in our CCTV setup.

Any advice appreciated.

Thanks

Steve

mike1921

unfortunately they wiped their hands of it and provided no follow up

Blanquette

Backing up takes much longer too. It makes it more difficult to switch to another cloud storage. Probably a deliberate move to tie you into a Dropbox subscription forever.

Thomas B.69

Same here. Taking absolute ages deleting files. Suspect they've "deprioritised" personal subscriptions (I'm on the annual package) and want you to move to Dropbox Business. Bait and switch suspected. A shame because Dropbox was always so much more reliable than everything else out there. Gonna have to try an alternative.

mike1921

totally agree

rahrahrah

I am experiencing issues with this too. Very frustrating. Why mark it as solved, when deleting large numbers of files in the web app is clearly super slow accross all browsers?

I've loved Dropbox in the past, but it's starting to look like the beginning of the end. The least they coulddo is take good care of your paying customers.

New_Identity

Same issue here. less than 100mb and is just passing 5 minutes without actually deleting.

ArtofAlmost

I've been sitting here trying to delete 2 files that are a total size of 14mb. It has so far been trying to delete them for 5 minutes with no luck.

It does seem pretty weird that they wouldn't provide a solution yet still mark this issue as solved...

GHOSTHUNTERINVIRGINA

It's still going on today, 09 OCT 21. Plus, I delete items, and it STILL says "Your Dropbox Is Full". I can't afford the extra storage.

Mark

@GHOSTHUNTERINVIRGINA

Simply put you havent deleted enough.

If you delete 2gb of files but are 3gb of files over quota you are still 1gb over quota and as such... it is still full.

Dont think about volume of files think about size of files.