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There was a problem completing this request

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice.

I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!

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Lusil

Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread.

I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers!

All comments

ejanniello

I am trying to share a folder and on both the desktop app and in the dropbox.com online version, I am getting this error "Sharing unsuccessful. We are unable to process your request. Please try again later." Nothing seems to work. Others are having the same issue sharing a folder and document. Thanks!

emckayeb

i am having the same issue today

HafotyJones

Same issue

jbl413

I'm currently having the same issue. Please fix ASAP!!!

GentryWild

same issue! .... was REALLY worried something happened to all my files!

azzlyn2006

Same Issue here. Frustrating because there is no way to contact Dropbox support immediately (e.g. phone number or Chat feature - no one is available right now...).

Ghostcrayon

Same here. Thought it was an available space issue so I deleted a load of old files, but still not working. I reckon something's gone kaput Dropbox's end...glad it's not just me!

AklArtsFest

Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.

We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.

mshappee

I am having the same issue right now. Tried several different browsers and file types. I have a premium account and this hasn't happened before, I am assuming there is an internal problem with Dropbox right now and should be resolved within a reasonable amount of time....hopefully.

Paikaia

I'm getting the "Error (500) Something went wrong." when attempting to open new files, and I can't access any of my already created files. All I get told is "There was a problem completing this request." This happens both on the dropbox website and the phone app.

MikeP4

I have the same problem with an urgently needed folder.

Cbattle

Same here!

rochester

Same issue for the last 45 minutes

KimBH

Have any of you tried downloading files and had an error as well? I am thinking Dropbox is having measure issues across the board today...

aseel98

Screen Shot 2019-01-02 at 4.22.18 PM.png email saying i was granted accesswhat happened when i clicked "view on drop box"the folder isn't showing up even when i click on shared files

I cannot open up a shared folder and the original poster shared it with me? What happened? How can i fix this? I need the files ASAP

chemsales

Same here

ericalevey

Need assistance - for some reason my shared file attempts cannot be completed. No other info given by dropbox.

ACCMX

Same here

rockinchalk

I am having this issue as well today with 2 very critical folders. Other folders are okay, and the problem I'm having is being encountered by my client in another location in the country, so this is not just me, my browser, my cache. But it is our shared folder... very strange and a bit scary.

Coulson

I have the same Problem too

kscan

Same problem here! Dropbox needs to get on it!

Tblimline897666

Does anyone know why files can not be accessed? I keep getting errors for every file I have.

mshappee

I was able to email them with the error message and the fact that others in the community are having the same issue.

mshappee

It's working now.

Lusil

Thanks for reporting this, everyone!

The team has been informed and are looking into this. You can find more info about this through our status page:

“Most parts of the Dropbox platform are experiencing an outage. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.”

Thanks in advance for your patience on this!

Gunsnrosie

What I find particularly frustrating is not just that the site is down, that happens on occasion, but that the first resource I found was the "Status Report" page claiming "All Systems Operational/ No Incidents Reported," but this page has no "Report Incident" button! So I came here and see how many others are also posting about this.

Is there not an "incident report" page or feature around here? I cannot be the only one to find that asinine (Unless I completely missed something that is actually obvious?)

R_A_D

Seems similar, but I'm getting from Windows Explorer from a folder I'm needing to share...

"Dropbox couldn't complete your request.
We encountered an unexpected error."

Not tied to a browser, though I see an issue there as well...

Actually got a chuckle out of the message having written a lot of code ... are errors ever expected? Usually we fix / handle them if they are.

ohiostrat

is the system still down?

ohiostrat

I chatted with them they say the system is down

ohiostrat

they said system is down