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What does "Disconnected members" mean?

jazzmeg1

Hello

In the Admin Console's "Member" page, there is a pull-down menu where you can select members' status. What does "Disconnected Members" mean?

Thank you.

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Jay

Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.

Hope this clarifies matters!

Jay

This is a different matter, namely pairing a personal and business account.

This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever.

Now, there’s two things you’re referring to when disconnecting the accounts.

If they disconnect, or unpair the personal from the business account (using the steps in the above link), then they’ll be left with two separate accounts. There won’t be any merging or ‘new accounts’ created, since they both have separate emails to begin with.

However, they won’t be able to sync both of them since they’re no longer connected, so only one account can be signed into the Dropbox desktop application on the computer.

Now, if you’re referring to when a team admin converts their business account to a personal account, then it would make that business email a personal account. Like above, this will prevent the user from having both accounts sync at the same time on their machine.

It wouldn’t create a new account. It simply removes them from the team, keeping the same email, and being a personal private account.

Hope this makes sense!

All comments

Jay

Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.

Hope this clarifies matters!

jazzmeg1

Thank you so much. Just curious, in what kind of situation do you disconnect a member?

Jay

If a member accidentally joined your team, meaning the team admin invited the personal account and not a business email, then converting their account to a personal account away from the team is the best way to ensure the user doesn’t lose their personal files.

Also, if a team member, who has been members of the team for some time, wants to leave the team, the admin can still convert them to a personal account using the same method..

jazzmeg1

Thank you. Sorry for another question.

You said, "Also, if a team member, who has been members of the team for some time, wants to leave the team, the admin can still convert them to a personal account using the same method"

In the case above, if a member has already linked his/her personal account (personal email) to a business account(business email) and gets disconnected from the buiness account, will another (2nd) new personal account be created? Or will it be converted to the 1st personal account?

Jay

This is a different matter, namely pairing a personal and business account.

Now, there’s two things you’re referring to when disconnecting the accounts.

However, they won’t be able to sync both of them since they’re no longer connected, so only one account can be signed into the Dropbox desktop application on the computer.

It wouldn’t create a new account. It simply removes them from the team, keeping the same email, and being a personal private account.

Hope this makes sense!

jazzmeg1

I got it! Thank you so much, Jay!

Jay

No worries, have a great evening!

AlanJL

Makes sense to me and I am not an "expert" Dropbox user.

SuttonSolutions

Hi I would like to leave my current dropbox business account and set up my own dropbox account as my work situation has changed?

Walter

The best way to achieve that would be to ask your Team's Admin to offboard you from the team and convert your account to an individual one using the steps outlined in the Help Center article below:

https://help.dropbox.com/teams-admins/admin/convert-to-individual

Let me know if you have any more questions @SuttonSolutions.

Oh, and welcome to our Community!