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Child Item

Received a "Complete your DropBox setup" e-mail out of nowhere

ChrisJones2112

I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but then shows the next step as "download the desktop and mobile apps". Well, what exactly triggered this e-mail? Because I've been a member already for many, many years, and I already have both the mobile and desktop apps installed and set up on multiple devices. I haven't done anything recently that is out of the ordinary. It's just doing its thing on each of those clients. This worries me that someone has somehow triggered.

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Walter

Thanks for the affirmation @auser52!

I just sent you an email to the address you use for your forum's profile so we can have a more in-depth look into this together.

Check your inbox for my email and we'll take it from there.

Thanks!

All comments

Walter

Hey there @ChrisJones2112 - that sounds...fishy (or better yet, phishy )

Could you please tell me the exact sender of this email and if it reached you to the email address you use for your Dropbox account?

Alternatively, a screenshot would help identify if this is a legit email sent from us or a malicious attempt to compromise your email, Dropbox account or computer even.

Note that our official domains can be found here: https://www.dropbox.com/help/security/official-domains

In any case, thanks in advance for your response and diligence.

boeingfan787

Same here! I just got it 3 minutes ago, exactly what you received, and I haven’t used Dropbox for about a year now!

auser52

same here

ChrisJones2112

This is the complete e-mail source. I've only masked my own e-mail address, but it did arrive at the address I've registered to DropBox. Everything about this looks to me like it really did come from DropBox. No idea what triggered it to think I've just registered for a new DropBox account. The links in the message do actually point to DropBox.

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MIME-Version: 1.0
From: Dropbox <no-reply@dropbox.com>
To: PRIVATE@gmail.com
CC:
Subject: Complete your Dropbox setup
Date: Mon, 8 Oct 2018 11:12:58 +0000
Message-ID: <0100016653614f10-680e5535-7a02-4f9f-9511-7ddebd561ab7-000000@email.amazonses.com>
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--===============8531260858635246107==
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Take your Dropbox to the next level
Good things happen when your stuff lives in Dropbox: your files are safe, =
synced, and easy to share.=20
Get the most out of your Dropbox by completing these steps:=20
Complete the next step[1]

Questions? Check out our help center[2] or Community[3] for answers to freq=
uently asked questions.

____________________________________________________
Want to stop getting tips from Dropbox? Unsubscribe[4]
Dropbox, Inc., PO Box 77767, San Francisco, CA 94107

[1]: https://www.dropbox.com/l/AACMZjohFMd3UChJ9VG_GFBkun4mqXYSeqk/gs
[2]: https://www.dropbox.com/l/AAD4ii0oOwfm_fsAcDCva0hvZNFvBkydZl4/help
[3]: https://www.dropboxforum.com/t5/English/ct-p/English
[4]: https://www.dropbox.com/l/AACPi7lcd_CivRIKrbF07ECt0bbszZOfLJs
--===============8531260858635246107==
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<h1 style=3D"font-size: 28px; max-width: 100%; font-weight: 300; margin: 0;=
line-height: 60px; text-align: center;">Take your Dropbox to the next leve=
l</h1>
<br><center><div style=3D"text-align: center;"><table cellpadding=3D"0" sty=
le=3D"width: 100%" cellspacing=3D"0"><tr style=3D"line-height: 0px;"><td wi=
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<br><h1 style=3D"font-size: 18px; max-width: 100%; font-weight: 300; margin=
: 0; line-height: 22px; text-align: left;"><center>Good things happen when =
your stuff lives in Dropbox: your files are safe, synced, and easy to share=
. </center></h1>
<br><h1 style=3D"font-size: 16px; max-width: 100%; font-weight: 300; margin=
: 0; line-height: 20px; text-align: left;"><center>Get the most out of your=
Dropbox by completing these steps:</center></h1>
<br><table style=3D"max-width: 380px; width: 100%; font-family: 'Open Sans'=
, 'HelveticaNeue-Light', 'Helvetica Neue Light',
'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; margin=
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<tr>
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>Create a Dropbox account </h3>
<p style=3D"color: #D0D4D9; font-size: 14px; text-decoration: line-through;=
text-align: left;font-weight: 300px; margin: 0; line-height: 20px;"></p>
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<tr>
<td style=3D"min-width: 50px;"><img src=3D"https://cfl.dropboxstatic.com/st=
atic/images/emails/components/checklist/to-do-circle%402x.png" style=3D"wid=
th: 15px; height: 15px;"></td>
<td>
<h3 style=3D"color: #404040; font-size: 14px; text-decoration: none; text-a=
lign: left;font-weight: 600; margin: 0 0 5px 0; line-height: 14px;">Downloa=
d the desktop and mobile apps </h3>
<p style=3D"color: #404040; font-size: 14px; text-decoration: none; text-al=
ign: left;font-weight: 300px; margin: 0; line-height: 20px;"></p>
</td>
</tr>
<tr style=3D"height: 18px;"></tr>
<tr>
<td style=3D"min-width: 50px;"><img src=3D"https://cfl.dropboxstatic.com/st=
atic/images/emails/components/checklist/to-do-circle%402x.png" style=3D"wid=
th: 15px; height: 15px;"></td>
<td>
<h3 style=3D"color: #404040; font-size: 14px; text-decoration: none; text-a=
lign: left;font-weight: 600; margin: 0 0 5px 0; line-height: 14px;">Set up =
your Dropbox folders </h3>
<p style=3D"color: #404040; font-size: 14px; text-decoration: none; text-al=
ign: left;font-weight: 300px; margin: 0; line-height: 20px;"></p>
</td>
</tr>
<tr style=3D"height: 18px;"></tr>
<tr>
<td style=3D"min-width: 50px;"><img src=3D"https://cfl.dropboxstatic.com/st=
atic/images/emails/components/checklist/to-do-circle%402x.png" style=3D"wid=
th: 15px; height: 15px;"></td>
<td>
<h3 style=3D"color: #404040; font-size: 14px; text-decoration: none; text-a=
lign: left;font-weight: 600; margin: 0 0 5px 0; line-height: 14px;">Start u=
ploading your files! </h3>
<p style=3D"color: #404040; font-size: 14px; text-decoration: none; text-al=
ign: left;font-weight: 300px; margin: 0; line-height: 20px;"></p>
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href=3D"https://www.dropbox.com/l/AAC1H_YKqZoglz3E6DZWqHIr9TbNtb57ess/gs">=
Complete the next step</a></center>
<br>Questions? Check out our <a href=3D"https://www.dropbox.com/l/AACAmlSJN=
c74xfV5qP5TsCNWYMquixoNego/help">help center</a> or <a href=3D"https://www.=
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--===============8531260858635246107==--

Walter

Hey Folks - thanks for your reports here; most appreciated.

Could you please let me know if it would be OK with you if I reached out to you via email to the address(es) you use for your forum's profile(s) to have a more in-depth look into this for you?

In the meantime, could you also reply here with screenshots (and/or any additional piece of information you think might help our investigation) of the whole email you received (omitting any personal information) so we all can have a visual of this?

Thanks!

auser52

ok!

Walter

Thanks for the affirmation @auser52!

I just sent you an email to the address you use for your forum's profile so we can have a more in-depth look into this together.

Check your inbox for my email and we'll take it from there.

Thanks!

ChrisJones2112

You do have permission to contact me. It might be easier for me to just forward the e-mail to you instead of doing a screenshot. This will seem odd, but thanks to my company's corporate security, I can't upload anything from my work computer that hasn't been whitelisted. I'm usually interacting with this topic during the day, so by the time I get home I forget that I was going to upload a screenshot.

Walter

I just sent you an email too Chris - check your email's inbox for my message and we'll take it from there.

Thanks again @ChrisJones2112!

dfb1

Have had account for some time. Rec'd "Complete your Dropbox setup" email on 10/26/18 even though it has been setup for years on tablets/PC's.

Pikamander2

Here's another thread where users were reporting the same issue.

@Walter - Did you ever discover whether these emails are legitimate and what the cause is?

Walter

Let me get back to you on that as soon as I have an update @Pikamander2.

For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available.

Thanks for your understanding and cooperation on this one.

Happy Halloween!

Ants

I received one of these email messages a few hours ago. What's happening ever there at Dropbox to trigger this?

I will go ahead and log a ticket as suggested above.

Val11

same happened to me now, 2019

WPaulBishop

Has this been resolved? I received the same email on November 12, and like the person who gave the detail, I've been a user for years with all of those steps completed.

JacksonBison

Same here received out of the blue Dec 13th, 2019

Tom_H1

Hi there. It's now 2 years since this thread started but I have just received the exact same e-mail as stated above.

The subject line is "complete your dropbox setup". I have been using this for a while now so this raises a couple of flags for me.

Would appreciate some guidance on what to do (other than ignore e-mail).

- change password?

- anything else?

Tom_H1

JacksonBison, did you ever get a response from anybody?