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Changelog, Changelog, changelog!!!!!!!
Yeaaaah changelog !!!!
We have been experiencing high CPU with Dropbox with our security scanner alos active. We can make the problem go away by disabling the security scanner. After installing 52.4.58 this morning the problem seems to have gone away. Our community would like to know what fixed the problem and without changelogs or release notes it makes it difficult to explain what fixed the issue.
My MacBook Pro auto-updated to 52.4.58 (on High Sierra 10.13.5). This version is forcing discrete graphics on my system (verified via gfxCardStatus). Showing two dependencies:
Dropbox, PID: 10288
Dropbox Web Helper, PID: 10387
I need Dropbox to be using the integrated GPU. Can this be fixed, please?
This build is constantly crashing on macOS 10.11.6
The previous version (50.4.71) works fine, but it autoupdates and starts crashing again.
How to turn off autoupdates?
Version 52.4.58 of Dropbox desktop app forces my MacBook Pro into discrete (Nvidea) graphics mode.
MacBook Pro (15-inch, Mid 2010)
macOS High Sierra 10.13.4
Version 51.4.66 of Dropbox desktop app did not cause this problem.
> This build is constantly crashing on macOS 10.11.6
> The previous version (50.4.71) works fine, but it autoupdates and starts crashing again.
> How to turn off autoupdates?
Could you describe if you are doing something particular with Dropbox when it crashes? Does it crash immediately on starting, or does it crash at a random time? Thanks!
I also have crash problem on macOS 10.11.6.
It crashes immediately on starting.
Here is my crash report.
https://www.dropbox.com/s/x6bze5fbqa7kjom/Dropbox_2018-06-22-095848_numata-no-MacBook-Air.crash?dl=0
If you are experiencing issues with regards to discrete GPU being enabled on mac, we apologize. We've identified the issue and will provide an update when the fix is available.
I have the exact same thing:
I am running macOS 10.11.6. Dropbox crashes immediately on starting. After uninstalling and trying to reinstall, Build 52.4.58 won't even finish installing. If I go back a build (51.4.66) it will install, I can sign in to dropbox, my files *just* start to sync and then it crashes and will not reopen again. When I delete the app I also delete the DropboxHelperTools and the Libraby/.dropbox folder. If I don't also delete those folders then even the older build won't install.
So far i have gotten no support on my Support ticket I started 36 hours ago.
Super frustrating.
Thank you for reporting the crash issue. We are investigating an increase in crashes in this release. We would appreciate any information about how Dropbox was being used when the crash happened, similar to the one above.
send changelog first
Same issue here on 10.11.6.
Noticed it on June 19, 2018
Dropbox version 52.4.58
No antivirus or firewall running.
Same EXC_CRASH (SIGSEGV) in console as everyone else here.
Deleting, unlinking, PRAM, reinstalling online, reinstalling offline, deleting caches, using terminal commands all fail.
Day 3 of no Dropbox.
Roll back to the previous build https://www.dropboxforum.com/t5/Installation-and-desktop-app/Desktop-app-crashes-on-mac-10-11-6-after-upgrading/td-p/281395/highlight/false
Same here!!! More than 3 days actually without Dropbox. Answers getting via email are cut and paste. I already clarified many many times what is happening and I would still wait heaps of time for the same recommendation to disinstall/re-install the app.
I am also having issues on Windows 10 machine - new installation, but it crashes soon after starting.
Then, I restart it and it just stays as "starting" in the status bar for about 10 minutes, and then when I haover over the icon in the toolbar, dropbox icon vanishes.... so basically the prgram crashes without starting. I am using this current build (52.4.58). There are no errors reported that I can see.... how can I check error log for dropbox?
I've tried removing and reinstalling but to no avail. This is a new desktop machine, less than a month old.
I never heard anything on my help ticket. Its been 5 days. But today I thought I'd try reinstalling again. I again deleted everything and reinstalled the second most recent Stable build. It still crashes partway into the "initializing" phase.
I then thought, why now try the Beta build. So I deleted the messed up normal Stable build, and downloaded and installed the Beta Stable build. And this WORKED. So dropbox is up and running for me (once it synced my 169,000+ files....)
I'm assuming sometime in the next few weeks they might put out a new version of the normal build that will fix the problem. But in the meantime I'm happier running the Beta build and actually having access to my files then waiting around hoping someone will eventially care.
Hopefully this might be a solution for others of you with a similar problem.
> Hopefully this might be a solution for others of you with a similar problem.
Thank you for this information.
I tried to install Beta Build 53.3.65 *Standard Installer*,
and it workd fine for me!
It is working well without crashing.
Thank you so much.
Thank you so much!! It seems to have worked. I am keeping my fingeres crossed that it will still work once it will automatically update itself. After over a week without Dropbox and several unhelpful emails from the support (plus no more replies now for over 3 days), it is syncing.
Thank you again :-)
I did a somewhat advanced uninstall followed by an offline install of 53.3.65 (Beta).
I didn't modify the Dropbox application at all (I left MacUpdate alone).
Turned on wifi and it's been running for almost 8 hours. (Initially it synced over 186,000 files, but it did it in about 1.5 hours.)
We'll see what tomorrow brings.
Fingers crossed............
I can confirm, the version 53.3.65 works just fine without any modification right from the box.
Thanks team.
We are working on releasing a new stable version with the crash fixed soon. We will auto update users and post the build to the forums once it is ready.
Hey folks,
Thanks for your patience! The crashes on macOS 10.9 - 10.11 and the use of discrete graphics have been fixed in the latest Stable build, 52.4.60, which you can get here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-52-4-60/m-p/282256
Your Dropbox may have already autoupdated to that version, so there's no need to manually install it unless you're still seeing those issues.
Changelogs should also be posted to that thread shortly.
Best,
Samer
