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Notification says: you removed your access from the shared folder, but I didn't and folder is gone

Frustrated29

Did you ever resolve this as I have the exact same issue today?
Dropbox removed an entire folder and contents and it says I did it which I wasn't anywhere near the computer or phone at the time. It's not showing in shared or deleted, I am the only one that had access and now all my work is gone

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Lusil

Hey @Frustrated29, thanks for posting your question on the Forum, & welcome aboard!

Initially, you may find that I have gone ahead and moved your post due to the original thread dating back to almost a year.

As per your request, please note that I was able to locate your open request from my side & have assigned it to a colleague of mine. You should receive it shortly, so please make sure to check your inbox. If you have any trouble locating it, please let me know on this discussion so as to check back with you.

Thanks in advance for your cooperation and, in the mean time, I hope you have a wonderful week ahead!

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Mark

Try and see if you can re-add it via https://www.dropbox.com/help/files-folders/add-shared-folder

If not.
Log a ticket with support via www.dropbox.com/support which you can then track at http://dropbox.zendesk.com

Lusil

Hey @Frustrated29, thanks for posting your question on the Forum, & welcome aboard!

Initially, you may find that I have gone ahead and moved your post due to the original thread dating back to almost a year.

Thanks in advance for your cooperation and, in the mean time, I hope you have a wonderful week ahead!

Krnmnng

Hello,

I'm really sorry for what happened, that's super frustrating I know. My case was last July, and unfortunatelly it's still a mistery for me what happened. I've concluded that probably someone broke into my account. I've changed all my login information, however would be great to know what really happened. I tried to find out if there was any log in formation ( if dropbox might keep the IP adress data of the device the folder was terminated from, so I could track down the owner of it) but as far as I could remember this information was not available.

Fingers crossed for your research, and in case you know more I would be really grateful if you kept me updated as well. If this happens to more of us, we might be more effective together.

good luck!

Frustrated29

I managed to get my data back. The event log said I had removed access from the shared folder. I didnt do this. I eventually found out someone else did and they didnt realise it was my folder as it was named something completely different and he didnt even know it was my folder. The event log should have had his details and not mine and then it would have made it clearer. I didnt know he had access and he didnt know he had the file amongst his many and was called something else. So yes it has been resolved. My guess is someone else had access to your folder and has deleted it sometimes not intentially either.

Ferdi

Hi
Same thing happened to me today on alot of my folders, I could manage to recover almost everything except for the most important one off course - by showing deleted files and restored but the one folder didn't restore. How did you got your data back and how did you find out about the other guy?

Frustrated29

We are a committee so posted on our facebook page asking if anyone had been doing anything. He had deleted his dropbox but backed it up first. He didnt realise my folder was in there as it was called something different in his dropbox to what I had called it. When I had tried to restore it wouldn't let me as I hadn't deletd the files even though the event log said it was me.

So he gave me a back up of the folder. Iniitally it didn't copy everything across and a lot was missing. Next time it worked.

So this scenario sounds a little different to yours. Maybe someone from the past had the folder and you have renamed it. Maybe they cleaned up their dropbox. Sorry I cant be much more help.

Thanks

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