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New Files/Folder are not fetching(created after 9th of June)

Hello
Can anyone reply me asap. I am using dropbox api v2. It was working fine previously but after 9th of june any file/folder that I am creating/uploading on dropbox are not fetching by api.I am using listfolder and listfolder continue api calls. using property "include_media_info:true".
It's been two days no new files/folder are fetching.

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De L.1

More people are having this issue. You can find the main thread here:
https://www.dropboxforum.com/t5/API-support/listFolder-with-includeMediaInfo-not-listing-all-available-files/m-p/224987
(and click on the Me too button in that thread)

I guess that your other topic is about the same issue as well?
https://www.dropboxforum.com/t5/API-support/Dropbox-API-Explorer-list-folder-continue/m-p/225159

Greg-DB

If you're seeing significant delays like this when using include_media_info=true, please open an API ticket with the affected user ID(s) so we can look into it:

https://www.dropbox.com/developers/contact

Thanks in advance!

Syed Saad A.

Thank you. Yes, both are the same issue as I am tired of fetching new files from dropbox I have posted twice to get response asap. Still it's been two days I am unable to fetch new files/folder (Created after 9th of june 4pm). Do you have any idea what's the problem? are you facing same issue ?

Syed Saad A.

Hello @Greg,
Yes it has been two days not getting new files/folder from dropbox. I have sent message on mentioned link. Please look into this asap.

Greg-DB

Thanks! We're looking into it. I'll follow up here once I have an update for you.

Syed Saad A.

Thank @Greg. Can I get an estimate? as I am getting so many customer complaints about their files not showing up since friday. I have created 1 Test folder with 10kb image file which is also not syncing by using list_folder/continue api v2 call.

Syed Saad A.

Hi @Greg Somehow I managed to get change set using list_folder api v2 call by setting property include_media_info=false. Can you please guide me what is the difference between include_media_info=true and include_media_info=false ?
As I believe include_media_info=true this return image/video properties like file size and others.

Greg-DB

It looks like we should be able to get this fixed today. I'll follow up here once I have an update.

For reference, it is expected that this issue occurs only when include_media_info=true. You can find more information on the include_media_info parameter in the documentation:

https://www.dropbox.com/developers/documentation/http/documentation#files-list_folder

Media information can include dimensions, location, and time_taken for photos, and dimensions, location, time_taken, and duration for videos. File size is not part of media information, and is included regardless of the include_media_info parameter.

Greg-DB

The team worked on a fix, but unfortunately it looks like it will take a little longer to get deployed than originally anticipated. The fix should be live tomorrow.

Greg-DB

This is fixed now. Calls to list_folder/continue will now return the latest entries. Please let us know if you're still seeing any issues.

bobbie424242

It doesn't seem to work in my Android app.

if I upload a file with the Dropbox app and browse the folder with that file in my app, the new file does not appear in my app (while listed in the Dropbox app).

browsing the folder this way (with include media info):

ListFolderResult result = _api.files().listFolderBuilder(dbPath)
.withIncludeMediaInfo(true)
.start();

Greg-DB

@bobbie424242 Your code only shows you using listFolderBuilder, but you'll also need to use listFolderContinue to get all of the results. You can find more information in the documentation for listFolder orlistFolderBuilder.

bobbie424242

@Greg K.

It is using listForlderContinue in a loop until there are no more items, although I forgot to mention it.

This code was working perfectly fine until 9th June.

So whatever fix was made on Dropbox end to fix this issue is not working, or not working everywhere (it still doesn't work at the time of this post, I checked again).

Greg-DB

@bobbie424242 In that case please open an API ticket including the relevant code, output, and affected user IDs so we can look into it for you:

https://www.dropbox.com/developers/contact

bobbie424242

I just submitted an API ticket on this form, using the title of this thread and with more details (code and app affected).