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"We were unable to complete your request"

A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out what is going on. I have enough space in my Dropbox account for the folder and I even converted my account to work account to see if that would make a difference. I tried contacting Dropbox with a help ticket and recieved a generic response that did not help at all. I have also tried going through a different browser and the app on my phone with the same result.

Any suggestions?

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Mark

How large is the share KLA?

It maybe that its simply too large to process (I believe the limit is 10,000 files). If so ask them to share a smaller folder with you and as soon as its shared and accepted add the additional files in to it.

inscape

I am having this exact same problem. A business account is trying to share with my personal account, exact same error message. The reply suggested here doesn't help because I know the folders are not that big. Anyone find a solution to this problem?

Lusil

Hi there @inscape!

Have you given another browser as shot? Also, using incognito and ensuring that you’re not running any browser extensions may also just do the trick.

If you’re still experiencing some trouble with this, can you please send us a screenshot (omitting any personal info) so as to have a better understanding of what you’re seeing?

Thanks in advance! :upside_down:

KBrooks

Hi, I'm trying to remove access to certain sub folders for some users, and each time it comes up with this error message. I've now tried Safari and Chrome - not working. Please let me know how to resolve. Thanks.

Lusil

Hi there @KBrooks,

Thanks for trying out some initial troubleshooting - awesome work!

The next step I'd suggest taking is to clear the cache and ensure that you're not running any third party browser extensions.

Let me know if this helps!

muliar

Same for me in Firefox.

Same for me.
But browser's console shows correct error. Why would not you show actual reason instead of obscure "We were unable to complete your request"

HRPOST
https://www.dropbox.com/2/sharing/alpha/share_folder
[HTTP/2 409  647ms]

Uncaught (in promise) 
Object { message: "You don’t have permission to perform this action.", raw: {…}, summary: "no_permission/...", error: {…}, headers: {…} }

However I am able to just copy contents to my dropbox.

This is definitely a bug.

Walter

Hey @muliar - thanks for bring this to our attention.

Could you let us know if you're able to find the folder in your sharing tab?

Also, does the error persist on other browsers or after clearing your browser's cache?