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app's team limit

Hello! Recently we stumbled upon an error while trying to authorize our app. The message displayed is below.

This app has reached its team limit. Contact the app developer and ask them to use the Dropbox API App Console to increase their app's team limit.

There was an issue raised on Github. can you please tell us what is causing this issue and how to fix it? we can provide our account details, if necessary. Thanks!

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Greg-DB

While in development mode, you can only link a limited number of teams to your app. By default, the limit is 1 team, but you can enable up to 5 using the App Console. Once you hit the limit you'll get this error.

If you need to link more, you'll need to apply for production. You can find more information on this here:

https://www.dropbox.com/developers/documentation/http/teams#production

tsumit g.

Thanks Greg! Can you please explain what you mean by "linking teams to your app"? We always had a single team, inviting, modifying and deleting members from that team.

But we started seeing this error only recently. How does Dropbox determine that the app is trying to link more than one team? what triggers that scenario?

tsumit g.

In addition to the previous question, we have a few follow-up questions. Please let me know if this needs a separate thread altogether.

1. Is the Productionisation process applicable to apps which use Dropbox Business API Endpoints as well? We believe it applies to apps which only make use of the User endpoints.

2. Also, in the Production approval instructions page, it's mentioned that we could link up-to 500 total dropbox users? Who exactly is considered to be a Dropbox user here? Is that the users who we invite to a Dropbox team and who can then login to Dropbox and manage their files/folders? Or is it the app which is making (Business API) calls to Dropbox on the user's behalf? Please clarify.

3. We checked the Analytics tab of our "My Apps" page and found this graph linked below. It's strange to see that the total number of users linked so far is mentioned as Zero. But if you see the third graph on API calls made, they seem to align with the activity we had. Please tell us how to interpret the first two graphs and why both are zero for the past 4 months.

Link to screenshot https://s14.postimg.org/yhe4y5ey9/dropbox_apps_anaytics.png

Greg-DB

By "linking" a team to an app, I'm referring to when a team admin goes through the OAuth app authorization flow to authorize an app to connect to their team. You can find more information on the OAuth app authorization flow here: (it's written for apps that link to individual users, but the process is essentially the same for apps that link to teams)

https://www.dropbox.com/developers/reference/oauthguide

For reference, there are two main types of apps. "Dropbox API" apps link to individual users, and "Dropbox Business API" apps link to entire teams.

1. Yes, development vs production status applies to both user and team apps. You can find information on this with respect to the Business API apps here:

https://www.dropbox.com/developers/documentation/http/teams#production

2. The 500 user limit only applies to user apps. For business apps, the limit is 5 teams, regardless of the number of members on any particular team.

3. Those first two graphs are specific to user apps, so they won't show the number of linked teams. We'll consider this a feature request for graphs of that sort for teams.