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Error 500 when attempting to sign in on the site

dbolton1202

i am getting an error 500 when i try to sign in

ive already cleared my cache and tried using a different browser

i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool"

this has been going on since yesterday and i dont see any outages listed on the outages page

someone please get back to me asap with a resolution

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Rich

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Alice T.3

Anyone know if I can solve 'Error (500) Something went wrong.' When on the drop box home page? Other than just waiting for it to work again...

Ramón C.1

Having the same problem today... hopefully someone tells a solution

Sego S.

Having the same issue today also.....need to grab some files this morning and I am not able to.

Amair Saturnino

I am having the same problem this morning. I cant acess my count from any computer.

Andrew S.33

It's server-sided, so Dropbox has to fix it themselves. There is really nothing that us end-users can do about this. Gotta wait it out.

SuburbanFlamingo

Glad that it's not just me or not just local where I am. Angry that the work I was supposed to be doing now is inaccessible.

Jennifer F.14

Us as well same issue can't access from anywhere

Rich

The Dropbox home page and the pages for my various folders, etc., are all loading fine. Is there anything specific that you're all doing when you get the error? A certain link you're clicking on, or a specific feature you're trying to use?

SuburbanFlamingo

This happens on multiple computers: I go to dropbox.com and get the 500 error; I try to syns and all I get is "Connecting..." and the arrows spinning in a circle. Same thing on my phone, using data connection through Verizon: files don't update, and trying to download a file it says "Couldn't Load File. There was an error loading the file."

SuburbanFlamingo

...and I'm getting really anxious that I won't get my work done by today's deadline...

Sergej K.

I have the same problem. On the Web and Android 5.0

Patrick K.9

got the same problem since 1 hour. no login on my macbook and no access to the "settings"-page on dropbox.com

Metroplex H.

I'm having the same problem. I click on the dropbox icon on my title bar and Error 500!!!! Is this only on Macs, or Window computers too?

Dallas H.1

Same issue, on a Mac as well. Located in the Bay Area. Glad i'm paying all this money to not have access to my own files when i need them...

Metroplex H.

Apple had a security fix last night. I wonder if this is the problem.

Randy W.7

Same issue from Mac in the office. Installed Dropbox on my Android phone, tried to log in and could not.

Randy W.7

I can now connect with my Android phone, but still no joy from the Mac.

Hi All

Thanks for your patience on this matter. We've identified and just fixed this issue. Let us know if you continue to see errors when accessing Dropbox.

Thanks!

Ed

Kathryn L.2

Having an "Error (500)" day today. Anyone else having one too? Any ideas from Dropbox when it will be fixed?

PeteTum

Error (500) for 100 files.

They have been deleted and when I'm trying to restore them I get this error 500 page.

However if I right click on filename and select "Previouse versions" then click on "Version 0" or "Version 1" then it shows (downloads) the actual image in the browser.

So the file is still there but cannot be restored because of some reason.

sharron h.1

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

When trying to download a single JPG - loads of the other files work just having issues with some folders

Jonatan K.1

I have the files on my computer, but none in my team can access the files from either Android or Apple devices. They are there. I can see them there! I can list them. But we can't open them on the apps or download on dropbox.com

The whole point of dropbox is that everything is the same everywhere. But if none can download them on dropbox.com or open them in the app, then what's the point? Gahh! Error 500 drives me crazy

Svanhildur B.

Hi. I am trying to print out invoice (bill) from settings and always get Error 500. No problem before. What can I do? I have tried different browsers.

Mark

Please post on the official thread for this issue. That way things can be investigated properly:

Getting error 500? Post here

Artanthos

Not doing anything special: just attempting to access www.dropbox.com using Internet Explorer 10

dreaming-user-57

I'm having the same issue. Accessing dropbox.com/home and only seeing a 500 error

Rich

This should already be resolved. If you're still having a problem, please reply again.

andrewmcintyre

As of Tuesday, October 18, 03:00 AM GMT, I am consistently exeperiencing error code 500 when trying to open a folder that was shared with me directly via a unique URL. I have shared and received shared files using this same method many times in the past.

John B.238

I am getting an Error 500 on the /home, the /help page, or basically any page I visit when I am logged in. Can you please look into fixing the problem? - John

FernandoAmicis

I cannot login into my account, it keeps giving me an error 500.