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How do I sign in to my Dropbox account if I've made too many login attempts?

Drazen M.

I have a problem logging in after I did phone reset.

At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.

I waited for hours but nothing is changing.

I tried to uninstall and install app again but problem still persists.

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Accepted answers

german f.1

The three steps sollution that has worked out:

Login to your dropbox account trough the website.
Go to your profile and activate Two Factor authentication.
Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.

That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.

Andrew C.

==========================================================

Message calling the attention addresed to Dropbox Customer service Team

In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.

That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.

All comments

Chris B.63

I am trying to login to my account on my iPad 2 but every time it tells me "Too many attempts. Please try later". I have waited over a day and it still says that. I have tried different accounts, and uninstalled the app and reinstalled. Still nothing. Is there any way to reset this? I can't login with any account.

mike k.48

Exact same problem here. The message, "Too many attempts. Try again later." simply never goes away.

mike k.48

...then several hours later, it mysteriously starts working again.

Thomas M.11

I got the same problem, are there any fixes?

Werner T.

Same frustrating thing for me. I got a new phone and got this from the first attempt. I verified that I'm using the correct password by re-entering it on a normal PC. There it worked fine.

What is really irritating is that Dropbox gives no indication how long I should wait or whatever. I do not want to change my password to fix it, because then it means I have to change it on all my devices. Grrr......

Davide R.1

Same problem for me....

juraj o.

Same problem for me ,any solution?

Honceriu D.

Same problem ... please fix it

jeff t.2

ARRRRRRRGH!!!!!!!!

FIX THIS!!!!!!

F. Frank

Same problem too and seems no solution so far!

Dominique M.3

i have the same problem. -.- hope it's working soon!

Kevin C.7

same problem

Karl H.

Same here.

gozzy g.

Am seeing the same thing from my android app. Have also tried changing my password and reinstalled but still get the same error. My desktop computer logs in fine.

S. T.

Same here :-(

Abels A.

Same situation. I even changed my password and enabled 2 step auth. No change. It happened right after i did a factory reset yesterday, no problem till then.

Abels A.

Oh, and just in case, I also unlinked all devices i don't use anymore (including the one i use, actually), still no change, same error. Device is Moto X 2014, stock Android 6. It's kind of weird, because since yesterday my BBM won't work either, it's stuck at "Setting up BBM". First i suspected some update, but no updates came yesterday, except for Play Games and Play Music.

A D.1

Same here... Logged out but can login again.

Got the same "too many login attempts" error.

Alister R.

Same here :-(

Abels A.

Update: i managed to solve the problem by logging in from my computer and changing the email address. I haven't tried to change back to the old email, to see if that solves the issue, because i have plenty of emails and i really don't care which one i use for dropbox. And i was glad i finally managed to make it work anyway

gozzy g.

I tried Abels solution and it did not work for me...

Dave S.13

I have just created a dropbox account for a client and am getting the same message from her android phone.

mustafa a.2

same problme here! changing the email did not work for me!

Dave M.13

same problem with me. had to reset my HTC. When installed dropbox app again wont now let me sign in....."too many attempts" despite using the correct login and password.

Really frustrating.....

Had NO PROBLEMS for 4 years. And now this has come up out of the blue.

Angel M.

I have the same problem

tabatha s.

Same problem here using new phone. Can log in on pc no problem.

Leon O.

Many other storage apps.

I am taking all of my stored items out of dropbox

Aki C.

Same here, feels like some sort of security upgrade that's gone wrong

Miriam P.

Same problem and I only have one device connected.

I erased the others in case that was the problem...

Andrew C.13

Same here.. I can clear app data and reinstall and occasionally get to the CAPTCHA, but even with the correct words/numbers entered it gives me this error again. I rely on dropbox big time so this is absolutely killing me. I just upgraded to the Galaxy S7 Edge yesterday