Mark Super User II

Iselin1 wrote:Could they have been deleted by dropbox Yes they will have. Dropbox deletes the data on accounts after 12 months of inactivity. You get multiple email warnings this is going to occur before they do it. Iselin1 wrote:and is there any way to recover them? No, not via Dropbox, I'm afraid. Once data is removed…

Pegasus57 wrote:why should changing my phone (retaining the same number and with the same account details) result in this new situation? If you clicked on 'Sign Up' instead of 'Log in' that is what would happen. You cannot create a new account with the same details, so, the one you are using now will be a separate account.…

walterbarbara wrote:When she receives a link that I have uploaded videos to that folder and clicks on it, she receives s message that she needs more storage to view, and can only see pics from the videos. Shared folders use up the quota of everybody in it. So, if she doesnt have a paid plan and you add more than she has…

Vede wrote:Another vote from here. You need to post over in the Ideas | The Dropbox Community forums as it will be missed here :)

claybot wrote:is this why being a UK / Singapore Dropbox subscriber Probably - I'm also in the UK and cannot access it. Its also worth noting that as @"Amy" said its not available to all - currently only Business users. 

Solow wrote:do I have any possibility to recover my files? If they didnt permanently delete them, yes. You can recover via this article. If they did permanently delete them I'm afraid they are not recoverable, at all. Upgrading wont do anything. 

Dropbox cannot delete things on its own; it can only replicate what it's told to do - so something has told Dropbox to delete files. How did you move the directories around? Were the files sync'd to the computer, even as offline ones?

Southby wrote:Is this possible with Dropbox currently? Simply put, no. Dropbox only sync's what is inside of its own directory - it wont sync files elsewhere. So the only way to do this would be to move the files inside of the Dropbox directory and work on them in there.

Do you see the updated file if you go to http://www.dropbox.com/home ? 

Jeremy1959 wrote:I can only assume by being a team member DropBox automatically gives one a basic account. What is puzzling is that as I have stored nothing in it the space is almost all used up Are you sure you arent part of a Team folder? Thats a different thing to a Team Account - its basically as @"Megan" said just a…

Jeremy1959 wrote:Do you happen to know how I could at this stage switch to being a member of a Dropbox team? Your Team admin needs to send you an invite to the team and pay the appropriate licence fee for it. 

we5kings wrote:Error indicates they may be corrupt What happens if you mark them as available offline first?

Shauna1316 wrote:I need to get this resolved ASAP. Remember that as its set up you may not be able to get it removed - 2FA is set up to stop people getting access without it. Thats the whole point. For your open tickets you can follow at http://www.dropbox.com/support and add / update things there. 

dropce wrote:I would like to know (if possible) whether or not they can see that list of links. Yes it is, but, I believe only if they logged in to the account. dropce wrote:Everyone can make mistakes... give me a chance to make up for my carelessness. Oh I get it - been there, done that, got the t-shirt (from when we…

skiibum wrote:Does anyone have any insight? It will shut down as of today as it states with passwords removed from the servers after that date to ensure they cannot be used or compromised by anybody else. All of the help articles state that it will occur today and notifications have been going out for many, many months:…

dropce wrote:If that’s really the case, I’m a bit concerned that something which seems to be a privacy problem is still being treated as a feature request, rather than an issue that needs to be addressed. I dont think they can view it, BUT, as an Admin they can log in as you if they wished. However, chances of them doing…

Shauna1316 wrote:which then prompted me for an 8-digit emergency backup code Look at https://help.dropbox.com/account-access/issues-2-factor-authentication for more info. Note that without that code, or the backup codes (you CANNOT set up the 2FA system without confirming you have downloaded and saved them), it's possible…

langconf wrote:we are sent a screen instructing us to "enter the code sent to your authenticator app" There is - hence the message. If you cannot remember setting one up check for the backup codes. Look at https://help.dropbox.com/account-access/issues-2-factor-authentication for more info. Note that without that code, or…

Dropbox works, and has always worked, with URL shortners - I frequently use Rebrandly. However, you need to make sure the shortner isnt trying to change the URL at all by appending data to it. 

Benjamin Gordon wrote:as far as i can tell a lot of pro users have had problems with apple's file provider API. I've not had any and been on it since Beta. If you are having issues make sure you report it on the appropriate Dropbox Desktop Client Builds | The Dropbox Community thread. Benjamin Gordon wrote:ive changed the…

You need to contact your card company NOT Dropbox - as its your card which is compromised and as such they will use it for other things. 

Pleased it worked! 

Often when using transfer tools to move between PC's it creates some of the Dropbox files not all which causes uses. Have a try of an Advanced Reinstall and see if that helps. 

Benjamin Gordon wrote:Does anyone know a way of symlinks being possible to view within the iOS app or website? Dropbox doesnt support symlinks at all, so, you actually need to put the files in Dropbox and them symlink at the other location. Dropbox doesnt follow or sync anything symlinked. See…

Although a beta build have you tried Beta Build 236.3.5800 | The Dropbox Community ?

Have them check at http://www.dropbox.com/account/plan to see if they got the bonus space from you signing up? And if they can see the device (computer) at http://www.dropbox.com/account/security its worth noting as well that Surfaces or devices where you download from an App Store dont count, it has to be full client. 

kurpielpawel14 wrote:​Previously, when I sent the link, the people who installed Dropbox claim they only installed the application on their phones, and I received the 500 MB. Then something went wrong and you were lucky - the promotion has only EVER been that it was needed to be installed on to a computer. Mobile devices…

kurpielpawel14 wrote:and logged in with the same email. However, my account still shows the message: "waiting for installation." Did they install it on a unique computer? Mobile devices such as phones or iPads do not count. 

GregP1 wrote:I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'. Are they installing on a desktop computer? Mobile devices such as iPads and mobile phones do not count towards the referral scheme. 

Goldbug wrote:Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space. Can you post a screenshot of http://www.dropbox.com/account/plan ? Also http://www.dropbox.com/backups Goldbug wrote:I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third…