Mark Super User II

The only people who can is Dropbox support via http://www.dropbox.com/support. Rich doesnt work for Dropbox so cannot see your account. You'll also need Dropbox to remove the ban :)

RJG212 wrote:The other thing about deleted files is it only goes back 30 days. That usually means there is no activity before that date. It usually shows up to 6 months of data even though it isnt recoverable if a free user.

What does http://www.dropbox.com/events show? How long did you last log in to your Dropbox account?

TomGConsultingLLC wrote:I thought a unique Email to Dropbox email address could be enabled that within that folder, keeping the communication and document(s) secure in that folder. I've not been able to make that work. No, sorry. As I said that isnt how it works. The email is one specific email per Dropbox account which…

oscar01 wrote:Is this a problem related to CsEntry, or could it be partly your fault? As its a third party app it would be them who need to resolve as I said yesterday as its them who have wrote the code to connect to Dropbox

TomGConsultingLLC wrote:How do I setup unique "email to dropbox" email addresses for my individual client folders? That isnt how it works I'm afraid. Email to Dropbox adds the files to a folder called 'Email Attachments'. It isnt possible, at least natively via Dropbox, to run that at a specific folder level. 

BetinaShadowitz wrote:When I contact support they tell me to do a bunch of things that don't exist when you aren't able to log in. The only people who can help are support. However, the issue is that you set up system on your account to refuse access to your account without either the authenticator code or the backup codes…

Is this a third-party connection or a connection? If so it would almost certainly be them you need to contact 

giancarlo t. wrote:It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends. This wont be impacted by this. The only thing you cannot do at present is create shared links. giancarlo t. wrote:Please provide further…

worldholdon wrote:I pay thousands of dollars per year you would think i could have access to support? You can - I assume you are a Business user? Go to http://www.dropbox.com/support but make sure you are a Teams Admin. If you are just a user within the team its limited. worldholdon wrote:I cant add a team member to a…

My guess (and again apologies as it is only that) here is that you are seeing it 'cause you are logged in. If you did an incognito window, you probably wouldn't - although incidentally, I do sometimes find there is a difference between computers/mobile apps when viewing stuff. Dropbox does do stuff differently if you are…

MMD1 wrote:If they did remove it because of storage issues, is that lost to me completely? Yes they are completely unrecoverable. The 12 month thing doesnt apply to over quota either. I believe notifications started going out in December for that with a deletion date of Jan. 

JJL2 wrote:I was expecting a monthly subscription You choose which option you want when setting up the trial. Dropbox also does warn and email people before it charges. To add to what Dell said, please do be aware that subscriptions are generally non-refundable unless required by law. 

Dropbox does, and has, frequently changed how things work with shared links @"deco10". I cant (obviously) say that for sure here as I dont use it @"Nancy" doesnt work in the technical team. She is in the support team, she cannot log faults or bugs if people wont help them with troubleshooting. 

I dont believe there is, Dropbox stopped displaying HTML as people were using the hosting system for web pages which, due to frequent changes around how links worked, broke them on more than one occasion. If the page is static etc. could they do a force download and open it on their local device?

Have you tried restarting machine? Updating Dropbox from http://www.dropbox.com/downloading ?

MMD1 wrote:Would Dropbox "remove" something if my storage was full? Yes they would: https://help.dropbox.com/storage-space/over-quota MMD1 wrote:Is there a setting that got activated which may not be showing me older files before a certain period? They also mark accounts as inactive and delete files of that account if not…

What is http://www.dropbox.com/events show? Note that it will only show if it was deleted within the last 6 months. Longer than that and they wont appear on that page. Note that it is not possible for them to be removed and not on that page unless the owner deleted them and then also permanently deleted them. Also, Dropbox…

The best thing to do is go into iTunes and change the location of the music library to the new location and make sure that this is, on both devices pointing in to Dropbox. 

BobbyP wrote:I have a second Ipod running iOS 12.5.8 and it runs the app fine. Its a quirk in the system. At some point it is going to stop working I'm afraid - its possible the system hasnt got around to disconnecting it, or, its not tried to update etc. yet, however, the information IS accurate and to work on an iPad you…

Dropbox support is ONLY available for paid users. As you arent now there is no way to get that. Only you can have accepted the invite to join a team, if you want to leave it you can do so via this article. Or just download the data from https://help.dropbox.com/sync/download-entire-folders 

mike_s wrote:Could the fact that I'm using an older version of 1Password Thats almost certainly the issue. Dropbox regularly updates its API which is the connection link between it and Dropbox. Older versions are now no longer supported for safety. Best thing to do is check with 1Password for help. The fact you are on a…

The only people who can help is Dropbox - have you replied to the tickets that were previously opened?

Just to add to this @"nurbaiti" they work on a rolling 24 hours so it isnt midnight to midnight.

When on a request link if they choose the option 'Upload from Dropbox' it should work quicker as its going from one Dropbox account to another. It doesnt work like that if Dropbox is just on the desktop, because then it still needs to do the upload. 

You've always had to keep the window open - as without the window open there is no web link between the computer the files are on and Dropbox. That bit hasnt changed at all. If, however, the person has a Dropbox account and chooses that as the option to upload on Requests then they can close it as it doesnt need the…

What version of iOS are you using? You need to have it at least 16.7.10 or higher for the App to work. If you are below that, which is likely on an iPad 1 and 2 you must use https://m.dropbox.com instead. 

pehirsch51 wrote:I have not gone over 17 GB because DB has not let me do so You have - because thats exactly what it says. What can happen, other than Backups, is that if you are in a share they can continue to add files to the folder which continues to take up your space, even if its already full.

Are you sure you are logging in to the right account? What is http://www.dropbox.com/events showing? dougkealey wrote:I don't know when you reduced my plan to have a limit of 5Gb. Dropbox's free plan starts at 2gb. You can see your quota and plan at http://www.dropbox.com/account/plan including bonus space etc. given :)

Nobody here can help I'm afraid. As you already have a ticket in all you can do is await them getting back to you next week (note they dont work on weekends)