Child Item

User Account Control pop up asking if I want to allow this app to make changes to my device.

I am constantly getting User Account Control question popping up asking if I want to allow this app to make changes to my device. Dropbox Update and the publisher's certificate shows that i was issued by DigCert Trusted G4 Code Signing RSA-4096 and that it was valid from 1/24/2024 to 2/13/2026 (which makes this expired).

how can I get this updated and get a current certificate?

Find more posts tagged with

Desktop

Sync

Windows

Comments

DB-Des

Hi @mwhitby1

To help us better understand what's happening, could you please provide a bit more detail about the issue you're seeing? For example:

Name and version number of the platform and SDK/library you are using, if any
Steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
Full text of any error or unexpected output (e.g., screenshots or screencasts)

With a bit more information, we'll be better able to review what might be causing the certificate message and guide you on the next steps.

mwhitby1

hi, I am not sure what some of the things you are asking for but I have

-Device: HP EliteDesk
-System type: 64-bit operating system, x64-based processor
-Edition: Windows 11 Pro

I have screenshots

I get a lot of these shield icons everyday

This is what opens up for each one of those shield icons

It shows that the certificate was valid from 1/24/24 - 2/13826

Mark

I'm not sure this is an API question actually, but, what version of Dropbox are you using if you mouse over its log on the computer status bar?

mwhitby1

I wasn't sure where I should ask so picked this one. If you could direct me I would be grateful. the Dropbox version I have is

242.4.5815

Megan

Hey @mwhitby1!

Are you running any apps that could interact with the Dropbox folder in some way, that could affect the app?

Did you install it with admin privileges on your machine in the first place? Also, did you try to update the Dropbox desktop application manually using this link?

Lastly, this could be related to an incorrect level of permissions when the Dropbox app was installed. If nothing else works, please follow these steps, and let me know if you're still facing the same problem.