Child Item

Some folders are not available for syncing to my Dropbox folder in the sync options

Device
Mac
Operating System/Browser (if using the web)
Sequoia 15.6.1
Dropbox App Version (if using the app)
??
Syncing Status
"Up to date"

Question or Issue
My son's business uses Dropbox. I also use Dropbox personally. The business has shared many folders with me. When I go into my sync options, not all the folders shared with me by the business show up as options to be sync'd. Why would some folders be available for syncing and others are not?

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Comments

Hannah

Hey @DonnetteD, thanks for your post.

I'm going to ask you some questions, to make sure we're on the same page.

Are you talking about the selective sync feature, which allows you to choose which folders to sync to your Dropbox folder?

Also, are you able to access the folders in question from your account on dropbox.com?

Let me know and we'll go from there.

Nancy

@DonnetteD, did you get to see Hannah’s reply by any chance?

Let us know, if you need any further assistance.

DonnetteD

Sorry, I wasn't well for a few days. I also wanted to get some screen prints that I'm hoping I can attach here to explain my problem.

This is a screenshot of the folders that are in Dropbox for the person who is sharing information with me. I have access to all of these folders except the 1st one (Private Work), Government Filings and the 3 PC ones.

But when I go into Dropbox Sync options on my computer, I don't get the option to sync all of them that I have access to. Although it shows "Business Operations", there are no folders showing within it (and there are many of them that exist online). Also, the bottom 2 folders that begin with "z. " do not show up at all.

I would greatly appreciate understanding what is wrong here. Thanks.

Mark

Do you have enough quota to see them? http://www.dropbox.com/account/plan

Also, do they appear online at http://www.dropbox.com/home or not?

The image also helps as that Business Operations folder is not shared on the device that you got 'DBR / Business Operations' screenshot from - if you look the folder image is different. Ask for it to be reshared, or, check you accepted it at http://www.dropbox.com/share

DonnetteDillon

1st answer ... yes, I have 2 TB

2nd answer ...no, they are not showing up there either.

3rd ... Tried resharing .... 😀 Looks like this worked. I re-shared the Business Operations folder, and it now seems to be working. So I've done the same thing with the other 2 folders that were a problem and they also look like they are now there.

THANK YOU !!!

Megan

Hey @DonnetteDillon!

Happy to see that your issue is now resolved!

If you need something else, please let me know and we'll be one post away!

Have a lovely weekend ahead,enjoy!