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Why does the Dropbox website keep logging me out?

I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep.

Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do, my settings change.

And speaking of, is there any way to change the default settings of specific features? Like I dislike quick view and would like the default to be full-screen instead of having to check the box again every time I log-in (again, daily at the moment...)

Thank you for your help!

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Comments

Mark

Is something clearing your cookies on your browser automatically? That could cause both issues for you

jh80

I don't think so? I certainly didn't install anything recently to do that, and other websites don't seem to have this problem.

Walter

Does this persist on another browser or an incognito window with no extensions or plugins running as well @jh80?

jh80

I haven't tried, but I will today and get back to you in a few days.

I'd much prefer to keep the tab in my regular window and not have multiple browsers open all the time, but this might help us figure out the issue. Good idea!

Mark

You wouldnt need to install something it would be a setting within the browser.

jh80

I went through my browser settings. I can see how to delete cookies manually, but I see no setting for them to automatically delete.

jh80

I logged in on an incognito window yesterday and it just logged me out again.

Good news - it didn't change my quick view setting this time?

Walter

Another thing you could do is delete all of your web sessions (apart from your active one) from your account's security page and try again @jh80.

Just make sure you've updated your browser to the latest version as well.

jh80

I tried that - and it took two days to log me out instead of just one...

It also automatically logged me into the unused gmail account, which it's never done before. It's always asked for the password first.

And the undesirable Quickview setting is back on.

Thank you for all your help! Any other ideas? Does this happen to other people you talk to? I can't think of anything I changed or upgraded about the time this started happening except perhaps an automatic update of something.

Jay

Hi @jh80, do you have any kind of password manager in your browser, or a password extension which could be logging you into a different Dropbox account automatically?

jh80

I noticed something else today. When I awakened the browser tab I keep Dropbox open in, as it was logging me out a pink box appeared at the top saying "Your session has expired. Please log in again." Then it logged me out and automatically logged me into the unused gmail account.

Do other accounts' sessions "expire"?

If I delete the unused gmail account entirely, will I be able to recreate it at some point later on if I want it?

Hannah

Hey @jh80!

Deleting an unused Dropbox account will free up the email address you used for it, so you can indeed use that same email address to create a new account at a later time, if you want.

just keep in mind that it will be a brand new account. It won't be the same one you deleted.

That means that if you have any files in the account and you delete it, the files will get deleted too and they won't come back once you recreate it.

I hope this helps!