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Unjustified increase of the size of my Dropbox

I have been using Dropbox since years, and I have a limit at 9.25GB (obtained thanks to promotions).

Until last week, my dropbox usage was at about 90%.

Today I connected via web and I got the message that I am at 213% !! (first at web login, then received a mail few minutes later)

I am sure that I did not upload 10GB to my Dropbox lately, and that I am still at ~90%.

But of course Dropbox gives no way to check this... even folder sizes are approximate...

So what happened?

Now the sites tells me to upgrade and no way to talk with assistance - if confirmed, I will cancel the account and migrate elsewhere, as this is a completely unjustified move to force me to buy a higher forfait.

Any idea on how to solve? Someone at Dropbox listening?

Thanks,

Daniele

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Comments

Megan

Hi there, @Danielik, sorry to hear about that!

Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?

Or perhaps you might have any active Backups enabled. Can you check that as well?

Let me know what you find!

Mark

Danielik wrote:
am sure that I did not upload 10GB to my Dropbox lately, and that I am still at ~90%.

Dropbox's web page is accurate, it always is.

But there are lots of user errors that mean it is very possible to do this without realising (https://www.dropbox.com/backup/all being the main one!). After all we often click 'Ok' without actually reading the screen!

Danielik

Hello @Megan and thanks for your message.

By working on the MacBook sync'ed with Dropbox, I actually discovered that my wife had put a 10GB file in a shared folder! So the mystery is solved, and I can take recovery actions.

The weird thing is that this activity is "invisible" when using the web interface or the phone app, this is why I panicked.

Thanks again!

Walter

You should be able to see that action in your events page normally @Danielik.

That said, I'm glad to hear that you managed to sort this out in the end and thanks for keeping us in the loop too.

If anything else comes up in the future, you know where to find us!

Danielik

Hello @Mark and thanks for your message.

By working on the MacBook sync'ed with Dropbox, I actually discovered that my wife had put a 10GB file in a shared folder! So the mystery is now solved, and I can take recovery actions.

The weird thing is that this activity is "invisible" when using the web interface or the phone app, this is why I panicked.

On the web interface, the size of the shared folder is indicated as ">417,37 MB" while it is actually 10GB! I would not rate this as "accurate" :-)

Thanks again!