Windows

Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
Option to make files online-only is missing from Dropbox folder on Windows 11
Just updated my newish Windows 11 computer for the first time in months and new Dropbox files were added. Oddly, they're available offline even though I believe I set them to not download automatically but oh well. I assumed I could manually set them to online only. But I see no option for offline folders or files to be…
I moved the Dropbox folder to my D:\ drive, and now I'm getting a startup error.
Hello, after moving my Dropbox folder from C:\ to D:\ on my PC (Windows 10), I got the error message "couldn't start Dropbox" together with the following detailed error message: bn.BUILD_KEY: Dropboxbn.VERSION: 250.4.3245bn.constants.WINDOWS_SHELL_EXT_VERSION: 90bn.is_frozen: Truemachine_id:…
Remove "Send with Dropbox Transfer" from the context menu?
Hi, Using Dropbox v177.4.5399 on Windows 11 Home V22H2 now and loving it, this app works great! I had a question about the context menu options though When I right-click on a folder I see "Send with Dropbox Transfer" listed as a context menu option, which I don't use. Is this possible to remove?
I received my fax but page 3 seems to be incomplete.
I received a fax with the body on page 3, but page 3 was cut short above the header. Is this a dropbox fax side problem, or does this require the sender to try again? If support is required, how can I receive support for this issue? Thanks!
How can I link the correct Dropbox account to my Windows desktop app?
I have just set up a new Windows laptop. My identity is not the same email address as my Dropbox account. I need to know how to set up Dropbox in my correct email. My Dropbox folder in File Manager shows no files because it’s the wrong email address. please help!
Is there a way to remove the Dropbox options from the context menu?
Hi, recently Dropbox has started cramming my Explorer context menu with all of these options I mostly don't plan to use: Come on. Do you think it's ok to just dump all your stuff in there? If every app on my PC would do the same, would I have to manage dozens of entries on that menu? This is terrible UI design, it's bloat,…
Is there a way to remove the Dropbox options from the context menu on Windows 11?
Operating System Windows 11 Question or Issue I would like to remove the Dropbox context menu items from my right-click context menu as I do not use them and they clutter up my menu. How do I go about removing them?
"There was an error whilst opening this document" error when I try to open some of my files.
Windows 11 Surface Pro 7 Yesterday I created some PDF documents from some Grok/Mistral data from summarizing some Uni readings. Initially I was getting a fail when auto saving the output as PDF so I manually highlighted and saved as a PDF using the Print option. When I went to open these documents I kept getting a popup…
Indexing stuck at 691 files for 36+ hours – Tried all standard troubleshooting
Hi everyone, I’m facing a persistent issue with my Dropbox desktop client on Windows. The app is stuck at "Indexing 749 files" and has not made any progress for over 36 hours. I have already tried a series of deep troubleshooting steps guided by Gemini (AI), but nothing seems to resolve the hang. Here is a list of what I…
There are no thumbnails for my files on the Windows 11 desktop app.
The thumbnails for the dropbox folder on my Windows 11 are not showing up. This issue is making it difficult for me to work since I need the thumbnails to choose photos for my projects. In all the other files on my laptop the thumbnails are showing up no issues. I have reinstalled the Dropbox app on my computer along with…
How can we go back to the stable version of the desktop app after installing the beta one?
Hello —- we turn on the "early release" "beta" option xxxx.3.xxxx —- so now we we want to revert to the stable version —— so we turn off the setting on Dropbox.com —- so will the client / win version now revert to the stable version —- ******.4.******
My PDF files can't be viewed/opened on the Windows desktop app.
I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have…
Full offline installer of Dropbox app for windows 11
I believe there is a restriction on my work station that installer won't work on my windows 11. I always need full offline version of windows desktop dropbox to be able to use it on my desktop. Now a new version of dropbox has come out and my old version does not sync anymore. I have uninstall old version but can't find…
The desktop app only shows up for a few seconds in processes, and then quits
Dropbox can not start, only show on proccesss for a few second than dispear on one company PC. i installed on two of my family pc, one is brand new windows 11. uninstall, reinstall run as admin try all Chatgpt, Deepseek suggestions. still the same. what eles we should do. urgent!!!
I've run the Dropbox installer 8 times on my Windows laptop, but I see no app.
This discussion was created from comments split from: Apps and Installations FAQs .
File Request from Any Folder, Online or on Desktop
Setting file request locations are a burden. Right now, to change the location of stored file requests, it takes over a minute or so to locate the subfolder on our project directory. Even if it didn't take that long, we should be able to make a file request, from online sub-folder or using windows explorer for a windows…
Can I share a folder in my Dropbox app on a network?
I understand that the Dropbox folder/location itself should not be shared on a network. What I'm trying to find out is if it will cause any technical difficulties to network share a folder that is in Dropbox. My example is that I would have a folder named Shared in my Dropbox that I share on my local network as a Windows…
Desktop app logged me out and I lost all my files after logging back in to an old account
I'm at a loss on how to get back all the files I trusted as safe with Dropbox. The system logged me out, probably after a restart. I clicked the pre-filled information to log back in. Except that was to an old account that I forgot about and had not used in about 10 years. The system stated "you already have a Dropbox…
Search isn't working properly
I recently bought a new Windows 11 laptop. I installed Dropbox and all of my files are there and sync with no problem. But when I try to search for a file using a keyword, the only ones that show up are files that I have already opened on the new computer. If I've not yet opened the file, it won't show up in my search. If…
Windows cannot find folders revealed by search Dropbox
Device Custom PC - 13th Gen i7, 48GB Ram Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 241.4.4795.0 Question or Issue When I search dropbox and then click on a folder, windows cannot find the folder. This is only happening with some folders, not all. This was never a problem…
I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
I downloaded the desktop app from an email and now I have two Dropbox folders
I accidentally downloaded Dropbox again from an email. Now I have a duplicate set of dropbox folders on my Windows 11 computer. How do I get rid of the second app/set/folders???
Annoying pop-ups when I open my desktop app. Can I turn them off?
I have a similar problem to the one others have raised about this annoying pop up wwhen I open dropbox, only mine says Search Dropbox followed by upgrade, there is no arrow as has been suggested and it's blooming annoying, unhelpful, unwanted and un needed. Please help, desktop pc with Win 11, Dropbox free version Grahame
Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Updater fails to update desktop app because of denied access to security folder or logs
Application Affected Dropbox Desktop Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 225.4.4896 (Desktop) Question or Issue When updating using the exe downloaded from https://www.dropbox.com/downloading (link given by desktop app) the updater gives timed out error.…
Can I back up my computer folders after moving the Dropbox folder to another drive?
Users C Drive is low on Space. There is another D Drive installed that has more than enough space. When I attempted to just move the Dropbox folder, it told me it couldnt because the Backups were on a different Drive. So I stopped backups of the folders (Desktop, Documents, Downloads), Did what I needed to do to move them…
Remove dropbox items from the Windows 11 file explorer right click context menu dropdown list
I have tried to remove all of the Dropbox items from the right click context menu in FileExplorer Windows 11 by deleting all the share folders in Computer\HKEY_CLASSES_ROOT\Directory\Background\shell and shellex and Computer\HKEY_CLASSES_ROOT\Directory\shell and shellex. But the items don't leave the menu. Does anybody…
Can't start the Dropbox app on my new Windows device. Nothing happens.
Application Affected Dropbox Device HP generic, new, laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't really tell since it won't start Question or Issue Have been using Dropbox for years. Recently had to get a new laptop because of work issues. I downloaded the app…

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