Windows

Description of the issue I'm experiencing in Windows 11 using the Dropbox Desktop app: * InDesign files (.INDD) have a blank icon inside the Dropbox folder instead of the proper icon, except for under very specific circumstances. This behavior does NOT occur outside the Dropbox folder. * 'Online Only' InDesign file (.INDD)…

My system crashed hard, and I had to do a clean install of Windows 10. Luckily my Dropbox was setup in D drive. Now after I reinstalled Dropbox, it defaults to C drive as its location. When I try to change the location (using the Dropbox desktop app's Preference>Sync settings page) to the old location (in D drive) it says…

If I create a desktop shortcut to, say, "C:\Users\Paul\Dropbox\Work stuff\", then it stays like that, and it works the way I want: I click on it, and it QUICKLY opens the local folder (which is actually one of my dropbox sub folders) If instead, I create a link to "C:\Users\Paul\Dropbox\" then initially it works fine, and…

Hello, I installed Dropbox on my son's laptop and ask him to create one unique folder where he will put everything. But with time many of my personal folders syncronize on his computer. The option Preferences - Syncronize I have on my computer does not exist on his (see picture 1). When I open Dropbox icon on his computer…

Hi! I am on Windows 11 and have a Dropbox Business account. The Issue: I cannot see the option when I right click a file, to Smart Sync > Local or Online Only I do see this option on my MacBook Pro. I did see the option on my PC earlier this week, I do not see it now. In an effort to troubleshoot my issue, I just install…

Most strange. I find the quickest way to access my Dropbox folders in Windows is by having a shortcut on the desktop that just goes directly to the Dropbox top-level folder. So - I create that shortcut and it works just perfectly for a while. But - after a reboot (I think it's just then), that shortcut gets replaced by a…

I use Dropbox on iPhone and 2 PC's: Surface and HP all-in-one. Synchronisation goes fine on all three however: On the Surface all files and folders show sync icons. On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well. Who can give the key to solve this…

I really like Dropbox, more than Google Drive. But it is in the past. I prefer Google Drive now. What I really hate about Dropbox is the high memory usage. I already tried to uninstall and reinstall, but it is gotten worse. Even doing nothing, the used memory is around 290-300MB, and now after reinstalling, it can even…

I have a Dropbox account. I installed Dropbox in my new computer and installed without errors. The Dropbox folder was placed in D: \Dropbox\Dropbox folder by accident. I tried to move the folder to D: \Dropbox folder as it is in my other computer. I receive a message that the folder already exists. How do I move it to the…

My Dropbox seems to be in a fight with Windows Search indexer! Dropbox indexes... when it finishes, windows will start... then Dropbox indexes again! And so on and son on... been happening for a couple of weeks now, and its slowing down my machine and making file explorer hard to use. Turning off windows indexer seems to…

PC에서 드롭박스 앱을 통해 드롭박스를 이용하고 있습니다. 드롭박스 사용자는 저희 팀원 5명 정도 같이 이용하고 있습니다. 문의 내용은 지난 주 목요일부터 제 PC에서 업로드한 파일이 정상적으로 동기화가 이루어지지 않아 다른 PC나 드롭박스 웹에서 보여지지 않습니다. 또한, 제 PC에서 다른 팀원이 업로드한 자료도 확인 되지 않습니다. 어제 실시간 채팅문의를 통해 화면공유하여 작업관리자에서 여러 프로그램의 작업 중단을 해보았으나 증상이 해결되지 않습니다. 지금 드롭박스 상태창에서는 계속해서 파일 업로드중이라는 안내만 나옵니다.

Good morning I was already working with dropbox on my computer and I NEVER encountered the slightest problem... so, congratulations for that. I am under w11, all software updated. On the other hand, I had to recreate an account and since then, the display is phenomenally slow! It takes tens of seconds before displaying…

At Dropbox.com in my Camera Uploads folder I have over 900 jpg files which contain a colon (i.e. : ) in their file names. For example 20161202-15:51 - 15.51.19.jpg It seems these files will not sync to my Windows laptop. What should I do about this?

I have apps like Excel and Filemaker pinned to the start menu of windows 10 as tiles. Under those tiles I also have frequently used files. So just right click the app icon, click the file you want to open and you're off an running. BUT....I see now that window will NOT let this work with files that are in Dropbox. They…

Does Dropbox normally come with an "Apps" folder? Somehow, I had an Apps folder that had a Facebook data transfer folder in it. I did not tell Facebook to download data. I deleted that Apps folder. Now I still see the weird files that want to sync to Dropbox. How can I permanently stop them from syncing? Some files are…

Salutations, I have an occurring problem. I use a fresh version of Windows 11 Home and I am installing Dropbox there. Albeit, there is a problem. Once I input my credentials, it keeps loading and it will never stop. I installed the stable version and the same results occurred. May you please help me in this problem?

I'm running Dropbox basic on my Mac and I'm able to share folders with others. Files are visible online so all is fine so far. For fun I have installed Dropbox on my iPhone which is also working fine. Now I also need to work on a PC sometimes. I have installed dropbox and logged in but I only see my older dropbox folder…

Whenever my awesome IT folks can't fix something, they just create a new windows user account for me. Besides losing all my preferences and needing to reinstall programs and other headaches, I believe this is causing me to lose access to dropbox files which are stored under the previous users 'documents' folder. The last…

Hey all! I have a surface pro 9 with the Dropbox for s mode app. It is very frustrating when you need to send an email and you can not use the drop box to attach a file. It does not show up as an option like in windows 10. You have to open drop box app, download the file to the computer, then attach and send... am I…

I'm trying to use my Dropbox Plus account to backup some large folders on one of my hard drives however I can't seem to get it to sync effectively. These folders will be updated regularly so I need them to actually sync. I'm using Windows 11 and some of these folders have many subfolders with everything organised, while…

Hello I have trouble signing in on the windows. I used the "connect a computer" on my phone app, which worked for the browser, but no matter how much I tried, the app won't sign in. The error says the email or the password is invalid, but I have access to my files on both my phone and my browser on my laptop. I would…

How can I disable the overlay icons, that are showing the current sync status of dropbox in the explorer? I need them for other applications that I am using. Windows 10 can obvioulsy only handle 15 icons, but the most of them are used by dropbox per default. The only solution I found is to delete the registry entrys of…

Please add an option to disable Dropbox icon overlays. It is so frustrating to remove Dropbox Shell Icon identifiers from the top of ShellIconOverlayIdentifiers list after each update! It is disrespectful to users to decide for them which overlays they need. I'm using TortoiseGit and I really need its overlays, they are…

Hi, Im in a company where we did some windows profile migrations. But the Dropbox Applicaiton keeps looking at the old localappdata but that data is not avaliable in the old localappdata store. Is there a way to change this local appadata path?

Hi All, I am running Dropbox on Windows 10 and am experiencing daily BSODs, usually 2-3. When I open Event Viewer, I can see Errors for DbxSvc with Event ID 281. The event details are as follows: Log Name: Application Source: DbxSvc Date: 25/03/2021 2:36:39 PM Event ID: 281 Task Category: (4) Level: Error Keywords: Classic…

During installation I am encouraged to turn on the Dropbox Backup feature. I would love to! Why can't I click "Set up" to continue? Things I've tried: - Click "Not right now" and come back to it in Preferences later. Still the "Set up" button is disabled, but further to this now this popup window is stuck open. Clicking…

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802. The error is happening as Dropboxcleanup.exe says it can't find api-ms-win-core-heap-l2-1-0.dll. Thanks.

Does anyone know what the file cabinet icon means in the documents means? Our files are selectively synced to our computers. Should we re-sync these documents?

HI. I have dropbox on 3 devices (iphone, PC at home, Laptop). Everything worked fine up to the time i bought new laptop. It has Windows 11 and i replaced my old one. With new laptop i can see all synced files. But i do not have permition to save new file to the dropbox folder, or edit and save (overwrite) any of the files.…

Hi all, In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file but NO comments are visible (other elements of page missing too). However, If I right click on the file being commented on in my…