Windows

I have used Dropbox for many years with no problem. Recently, I have had the following problem on my PC. If I try to delete a file in a Dropboc subflder with WIndows Explorer, it hangs, reporting "Preparing to recycle from Dropbox". WIndows Explorer deletes files in the normal way if they are NOT ina Dropbiox folder. In…

If I pause for a certain time, it does not resume after this time. See screenshot - paused until 10:15 but it is already 10:18 (and leaving it much longer doesn't make it start) This used to work, and there was a previous report from 2025 ("Pause Sync" does not automatically restart on my Windows device. - Dropbox…

Searching for a term I know is in the filename returns thousands of results, pictures, spreadsheets, anything but the file that includes the search term in its name. "Most relevant" puts dozens of the most obscure matches at the top of the search. It is always a frustrating experience to search for a file that I know has a…

I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…

Hi, I am trying to upload a 71mb file via the website from windows. I initially uploaded the file from a linux machine on chromium browser with no problem. However from a windows machine using google chrome I tried to update that one file. First I just tried uploading in the hope it would overwrite the existing file, but…

I know this right-click menu has been an issue recently, but my thing seems a little different. First: I am running Windows 11 pro with Dropbox 269.4.4231 My issue issue is that the right click menu keeps disappearing. I saw on a previous thread a direction to install the latest stable version of dropbox, which I did, and…

I have a Family Plan an have created a Backup folder where I have store Document and Pictures, 91 Gb. I want to stop syncronizing of the Backup folder so I have good data available when user data gets corrupt. Periodically I want to get may Backup data synchronized. How can I get this done?

Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…

In Windows, when I right-click a file in File Explorer and choose Copy Dropbox link, the link goes straight to the clipboard. Nothing shows whether it is a view link or an edit link.

I am having a persistent problem with Dropbox Desktop on Windows 11. Dropbox installs and authenticates successfully, but the tray application remains indefinitely at “Starting…” and never begins syncing. I have already performed extensive troubleshooting, including a genuinely clean installation of the current 64-bit…

Title: Option to disable the tray flyout panel when opening Dropbox I run Dropbox at startup on Windows 11 and want it syncing in the background at all times. That part works well. The problem is the flyout panel. Every time I click the Dropbox icon in the system tray, or open the Dropbox app while it is already running, a…

Hello everyone, I'm looking for help troubleshooting a Dropbox desktop app issue that has now occurred on two different clients' Windows computers. Since both users have experienced very similar symptoms, I'm wondering whether this could be related to a recent Dropbox update, a Windows update, or a problem with the Dropbox…

New Windows 11 computer. ~400 GB Dropbox. I copied all the files to a disk from the old computer and moved the disk to the new computer, all Dropbox has to do is just to verify these are same files. No actual download is needed, the files are all there. But nothing. The download queue is just stuck there. Same files are…

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Hi, I recently moved my existing Windows installation to a new PC by cloning my Windows SSD. Windows boots normally on the new PC and my files are accessible. Dropbox, however, will not start. I can open my existing Dropbox folder normally in Windows Explorer, and my files are still there. I can also see the Dropbox…

I get it. I'm on a free plan, I only have 2GB, my files aren't gonna sync. But please stop pestering me about it. I don't plan on paying for a subscription anytime soon and I'd like to be able to use my computer without getting this constant popup.

I have spent literally dozens of hours trying to resolve this and reading existing posts on this to no avail. Sometime in the last few years, EVERY SINGLE dropbox file (in both my personal and business accounts for the organization I run) is blocked by Windows security. This means that EVERY time I open a…

When using the /NOLAUNCH parameter with the Windows ARM offline installer, the Dropbox desktop application is still launched at the end of a silent installation. Command used: Dropbox 272.4.3731 Offline Installer.arm64.exe /NOLAUNCH Expected result: The Dropbox desktop application should not launch after installation…

Hello Dropbox Support Team, I am experiencing a critical issue with one of my important Excel files named "LKRT.xlsx", which has been securely stored in my Dropbox folder for years. This file is password-protected, and I have been using the exact same password for years without any issues. However, after the recent…

I've recently had a lot of trouble with PDFs that are visible in iPhone app and on the website but are not viewable in Windows 11 File Explorer (just get Microsoft Edge home page or a file-not-found error). I've done an inordinate amount of research and troubleshooting. While there is no apparent syncing, security setting,…

Hello, I have a couple machines on my work Drobox account. One of them needed to get updated from Windows 10 to Windows 11 so I had a reputable computer shop do a full install. They backed up my Dropbox data but when i got the machine back I had to install the Dropbox app. The new install seemed to work fine and I saw a…

Recently the feature to right click a file to call up the Transfer File option has not been available.. In fact the entire list of dropbox options that were previously available with this operation no longer appear in either the initial view or the 'show more' option. Dropbox is running and I even reinstalled DB to see if…

They are visible on my Dropbox account when viewed in the browser, but are missing on File Explorer. Is this a sync issue? How do I get visibility of these files in Explorer?

We have a user in our department who is getting an error trying to run the Dropbox client on his Windows 11 device; the client was installed through the Windows Store. This error only happens for this particular user; when I login on this computer it works fine. There is no sign of antivirus/threat detection finding any…

Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…

I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available

My phone routinely uploads photos and videos to Dropbox Camera Uploads, but recently i noticed that the files are no longer being downloaded to the Camera Uploads folder on my Windows 11 laptop. I can go into Dropbox online to see them, but I need to appear on my laptop as they always have. I've used 64% of my Dropbox 2Tb…

Hi all, My company uses Dropbox to store and transfer a large collection of CAD files (Autodesk Inventor). I'm hoping someone can help with two issues we've been having. Issue 1: Restored files are not the most recent version A few months ago I selectively unsynced ~700 GB of files from my local storage to free up space.…