Windows

Error "Could not save because the file is already in use" when editing with Photoshop
Hi The problem I mentioned below has been quite common since the last Dropbox update and continues to cause problems. This problem occurs in 4 out of every 10 photos saved from all 10 PCs I use. It is important for us to find a solution to this problem. ADobe Photoshop Could not save as "..........." because the file is…
What does the brown box icon next to my Dropbox files mean on Windows?
I have searched the relevant help topics without finding an explanation on the "brown box" icon that appears on files in my Dropbox folder. See the attached file "Dropbox_Meaning of Icon_BrownBox.pdf" (below).
Installed Dropbox on another laptop but can't see my files in file explorer
On my old Windows 11 laptop, and still working, I have Dropbox and everything is flagged as On Line Only. In File Manager I see my Dropbox structure of folders. I select a file and it is downloaded and I use as appropriate. All is good. I purchased a new windows laptop and installed Dropbox and indicated on install that I…
How to restore non-synchronized folders
I have two laptops running Windows 10. On each system I have 8 top-level folders in Dropbox, of which F1-F6 I've set to "Make available offline" and F7-F8 "Make online-only". I've recently acquired a third laptop running Windows 10. On setting up Dropbox on this new laptop I got an unexpected prompt along the lines of…
Accessing files in the Dropbox folder is extremely slow due to updates not cleaning up the registry
The longer the you have dropbox installed the worse the issue will get. It doesn't clean up keys linked to its previous version, so every query loops through leftover keys that are useless or non-existent.…
Some available offline files won't preview after changed from online-only on Windows.
I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. * Most of our 2TB files are stored as “Online” only using Selective Sync. * We then change the file status to “Available offline” so…
How to stop Dropbox from automatically uploading my new PC's Photos?
I just purchased a new Windows 11 computer. I used an external hard drive to transfer 900GB of files from my old computer to the new one and then disconnected that hard drive. Now Dropbox appears to be going through on my photos on the hard drive of the new computer and uploading them to my "Camera Uploads" folder. I get…
The desktop app on Windows isn't starting up, why?
I purchased a new computer and am running Windows. When I start my computer a box pops up that says "Dropbox Can't Open". It gives the error message of C:Users\Owner\AppData\Local\Temp\dropbox_error-r3btez.txt I checked my firewall security and it is allowing Dropbox. I have talked to Geek Squad and they could not find the…
Files and Folders show up online but not in Windows File Explorer
I have a shared folder that I can see only by using my web browser, and it doesn't show up in Windows File Explorer. I have another shared folder that shows up in Windows File Explorer, but most of the files are missing. I got the person who shared the folders with me to delete them and create new ones. The new ones have…
Dropbox for Office add-on-Office365 suddenly doesn't work with Dropbox
I've used dropbox for quite a while on my hp envy laptop, windows10, office365. Suddenly, every time I try to open an office document (word, excel, pp - all), I get the following msg: "Excel/Word... is running into problems with the "dropbox for office" add-in. If this keeps happening, disable this add-in and check for…
I've installed the Dropbox for Windows update and now I can't make my files offline anymore.
I just got "upgraded" to the newest version of the Dropbox client for Windows, v213.3.4480. After it did the upgrade, it told me that there was some "new update" for Windows, so (perhaps stupidly) I went ahead and agreed to it. Now, all Dropbox files no longer have a status overlay on the icon, but there is a new column in…
Sync icons are missing in Explorer on Windows 10
The green icons next to files and folders signifying whether file(s) are on-line or off-line only are no lonher displaring. It was at one time showing a green checkmark or an empty cloud icon, now, nothing. When I rigt click on the file, the dropdown menu still give me the option to choose whether to make available on-line…
The Dropbox icon in my system tray is not responding
I received an email from Dropbox about the Backup feature. When I click on the Dropbox icon on my Windows taskbar nothing happens so I can't click on the avatar and go to preferences and then click backup. I have the latest Dropbox app on my PC. I have turned on and off and then on the Dropbox and then restarted my…
Windows Server 2019: LTS App Still Shows Unsupported OS Message
I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch. Has anyone else experienced this? It's frustrating,…
Why don't shared folders on Windows have a specific icon to show it's shared?
Hello everyone. I want to ask for your collaboration to understand a problem that we are presenting. I'm having problems with the icons. When sharing a folder using Windows Explorer, nothing appears that allows me to distinguish which folder or file is shared. I even remember that before there was a column in Windows…
Dropbox is installed on one user profile but other profiles get a pop-up to sign in to Dropbox
I'm on a Windows 10 PC that uses multiple Windows accounts (local accounts, it if matters). The Dropbox installer doesn't give the usual choice between setting it up for "all users" or "current user". As a result, the user who wants Dropbox is happy. But all the other users gets a popup *every time* they log in to Windows,…
How can I disable Dropbox for individual users on a Windows PC?
I have a PC (Windows 11) with accounts for multiple users, i.e. a family PC. I am using dropbox, and it works well. However, other users are not using dropbox. These other users experience an annoying dropbox feature after every Windows login: A dropbox panel pops up and invites them to create a dropbox account. I think…
Should or should I not use a command to update Dropbox on Windows?
Hi guys, I found out something really strange concerning Dropbox builds. First of all, I have been autoupgraded to 212.4.5767 some time ago which I think is the latest standard, yet I don't seem to find out the Forum post on it. Yesterday I launched this command on Windows run box: winget upgrade --all It gave me a Dropbox…
Dropbox isn't syncing files between my old and new Windows computer.
Three days ago, I added Dropbox to a new ASUS Zenbook (Windows 11). Since then, no files have been updated on the ASUS although I have changed files on an old (Windows 10) Dell XPS. I tried uninstalling/reinstalling Dropbox on the ASUS, which erased/restored the Dropbox folder, but the files are still 3 days old. The…
Dropbox Link right-click action missing from Windows Explorer
I just noticed that I can't right-click in Windows Explorer and get a link to a dropbox folder or file. Instead there's some "Send Transfer" BS that only allows a share for 7 days. How can I get back the "Copy Dropbox Link" action?
Desktop app: no internet connection/ can't connect on Windows device.
I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install. Then installing again with the 'offline installer'. The normal one didn't work, because it said there was no internet connection. The connection was all the time established and even with the…
I'm unable to open Dropbox files on Windows Explorer due to OneDrive brown box icon.
Certain Dropbox files showing on my desktop cannot be opened from Windows Explorer. These files have a little brown overlay on the file icon. Dropbox support tells me this overlay is a One Drive icon and this may be causing a conflict with Dropbox. How can I resolve this (I don't use One Drive, although it is installed on…
How can I connect an existing Dropbox folder to my new Windows desktop app?
I've tried many time, but I just not able to sync my Dropbox Folder over a new Windows (and Dropbox) installation in my PC in a preexistent hard drive with my Dropbox Folder. So, I have to download, again, all my files for a hard drive that already has my Dropbox folder... Than, I have to deleted the previous synced…
How to sync folders from Dropbox online to my desktop app?
Hi, I am using dropbox plus trial now. I have all the folers saved to dropbox online now, then today I installed dropbox app to my windows 11 laptop. Since the files are so large, so I only select some folers to sync to my deskstop dropbox app, all other folders are saved to dropbox online. Question, there is one folder,…
The syncing icons on my files got moved after a Dropbox update
Da un aggiornamento di dropbox (attualmente ho installata la versione 212.4.5767), le icone di sincronizzazione (prima incorporate dentro a quelle dei file, in basso) sono finite a lato ben distanti... Così come mostrato qui a seguire. Ho provato a controllare ma non sto utilizzando né Onedrive né altri cloud con la…
I see duplicate Dropbox folders on Windows, after reinstalling the desktop app, and they both sync
Hi there I had a problem where I noticed one day about a month or so ago that my backup of my current computer had disappeared so couldnt access any files from my computer on my phone. The only way I could see to fix it was to reinstall dropbox on my computer which it fix the backup problem. However I now have a problem on…
Shared folders missing only in File Explorer on Windows, why?
I am struggling to see shared files on my PC at work. They show up on dropbox.com, my phone and mac at home. I have double checked the file names to be sure there are no "disallowed" characters. I have shared the folder and I have reshared each individual file. When I opened one of the files on my PC it said the file was…
Xmind always a conflict copy
Hello, I use Xmind. I use Dropbox to save my Xmind files so that I can work on them in both my Windows 11 desktop and my iPad Pro. When I save an Xmind file from my Windows 11 desktop, it appears as a conflict copy. I work on the files alone -- there is no collaboration; therefore, I am confused as to why I continually get…

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