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The right-click menu keeps disappearing on Windows
I know this right-click menu has been an issue recently, but my thing seems a little different. First: I am running Windows 11 pro with Dropbox 269.4.4231 My issue issue is that the right click menu keeps disappearing. I saw on a previous thread a direction to install the latest stable version of dropbox, which I did, and…
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File syncing error causing password decryption failure on Excel file
Hello Dropbox Support Team, I am experiencing a critical issue with one of my important Excel files named "LKRT.xlsx", which has been securely stored in my Dropbox folder for years. This file is password-protected, and I have been using the exact same password for years without any issues. However, after the recent…
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How can I update my desktop app on Windows 11 to the latest app version?
I've recently had a lot of trouble with PDFs that are visible in iPhone app and on the website but are not viewable in Windows 11 File Explorer (just get Microsoft Edge home page or a file-not-found error). I've done an inordinate amount of research and troubleshooting. While there is no apparent syncing, security setting,…
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Over a thousand (Selective Sync Conflict) folders have appeared after a recent Windows update
Hello, I have a couple machines on my work Drobox account. One of them needed to get updated from Windows 10 to Windows 11 so I had a reputable computer shop do a full install. They backed up my Dropbox data but when i got the machine back I had to install the Dropbox app. The new install seemed to work fine and I saw a…
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Dropbox Transfer along with all other Dropbox options missing from right-click menu on Windows
Recently the feature to right click a file to call up the Transfer File option has not been available.. In fact the entire list of dropbox options that were previously available with this operation no longer appear in either the initial view or the 'show more' option. Dropbox is running and I even reinstalled DB to see if…
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Some large Dropbox folders are visible online but not on File Explorer
They are visible on my Dropbox account when viewed in the browser, but are missing on File Explorer. Is this a sync issue? How do I get visibility of these files in Explorer?
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Dropbox desktop client failing with 'PermissionError: [WinError -2147024891] Access is denied'
We have a user in our department who is getting an error trying to run the Dropbox client on his Windows 11 device; the client was installed through the Windows Store. This error only happens for this particular user; when I login on this computer it works fine. There is no sign of antivirus/threat detection finding any…
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My Windows desktop app is stuck on "Reconnecting to the internet. This may take a moment"
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…
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A folder I added to my Dropbox account shows up online, but not in File Explorer.
I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available
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I can see my "camera uploads" photos online, but they don't sync to my Windows desktop app
My phone routinely uploads photos and videos to Dropbox Camera Uploads, but recently i noticed that the files are no longer being downloaded to the Camera Uploads folder on my Windows 11 laptop. I can go into Dropbox online to see them, but I need to appear on my laptop as they always have. I've used 64% of my Dropbox 2Tb…
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Right-click context menu has disappeared from Dropbox folder in File Explorer
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
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Dropbox won't start after Windows SSD clone: SyncEngineError
Hi, I recently moved my existing Windows installation to a new PC by cloning my Windows SSD. Windows boots normally on the new PC and my files are accessible. Dropbox, however, will not start. I can open my existing Dropbox folder normally in Windows Explorer, and my files are still there. I can also see the Dropbox…
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Outdated Inventor part files on selective sync restore & "File in Use" errors when saving
Hi all, My company uses Dropbox to store and transfer a large collection of CAD files (Autodesk Inventor). I'm hoping someone can help with two issues we've been having. Issue 1: Restored files are not the most recent version A few months ago I selectively unsynced ~700 GB of files from my local storage to free up space.…
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Can't update the Dropbox app past v254.4.2518 on Windows 10, error code -1073741819
I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…
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Unable to install Dropbox installer, it stays stuck at 0%
i have installed from both web page and Microsoft store and the app doesnt fully install just sits and says installing but not completing, have looked into uninstall and clear the data folders and closed the task and re tried but same issue, find it gets stuck and stays on 0% for cpu when installing. no firewall block and…
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Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
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Add native virtual drive mode
Hello, It would be nice to have a native virtual drive feature that allows all users in a team to setup a identical drive letter and use the same file paths. We can work around this by using the Windows "Map Network Drive" feature. However, the status icons and the Dropbox right-click menu are not available on the virtual…
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Clip Studio files are not showing thumbnails in the Dropbox folder on Windows 11
I just installed the newest version of Dropbox to my laptop to test if this works before buying 3TB and in synced (and locally saved) Dropbox folder the .clip files are missing thumbnail view. If I copy the same file to my desktop or any other folder outside of Dropbox, thumbnail shows correctly. If I copy it back to…
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The files on my computer don't appear on my Android mobile app
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
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I'm unable to change my Dropbox folder path on the desktop app.
I've reinstalled the program, deleted my app data, but no matter what I do, when I navigate to try to change my folder path, the app crashes and restarts. No error code, nothing. Dropbox support was unable to figure it out. Anyone else have issues with this?
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How can I download the Dropbox icon to my navigation tray on Windows 11?
How do I download the Dropbox icon to my Windows 11 navigation tray?
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Getting error 535887868 when installing the Dropbox desktop app on a Windows 11 computer
I can't get Dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app.…
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Getting an installation error with code 1073740791 on Windows
Hi there, I saw other users also had this issue. I uninstalled Dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???
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Installation of the Dropbox desktop app on Windows 10 keeps failing
I have been using Dropbox free for years on a number of machines, and it has been rock solid. Recently, however, I implemented a new storage strategy requiring more capacity, but I thought DB was too expensive, so I went with PCloud and installed it on multiple machines, still in testing mode. Now, however, I found that DB…
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Why would Dropbox.exe try to access my protected Documents folder on Windows 11?
I set the "Dropbox folder location" to be on D:\ whereas my windows operating system is on the C drive and my \Documents\ are within my user folder on C. And yet Windows 11 reports that it blocked Dropbox from accessing my Documents folder because it is a protected folder. Why would Dropbox.exe attempt to access that? I…
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My screenshots are no longer getting saved to my Dropbox account on Windows 11.
Using W11 and until today my screenshots stopped working. Anyone help please?
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Windows app is stuck syncing: tried com.dropbox.ignored ADS, reserved ignore files & reparse points
OS: Win 11 Education 24H2 (OS Build 26100.8655) Client: Dropbox Desktop 264.4.3385 Dropbox is always stuck syncing. I've tried everything. I removed all the NTFS Junctions I had and any other problematic folder such as obj & .git directories. With all those out of the way, it actually started syncing things but eventually…
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Installation error with code 1073741795 on Windows 11
I have been using Dropbox successfully in my W11 Dell Notebook for few years. Suddenly Dropbox stopped working. I have uninstalled it and tried to install it again. Nightmare! Cant install it and get the 1073741795 error code in every attempt. I have tried builds 266.3.3789 260.4.3183 260.4.2926 240.4.8493 of course using…