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Support online-only files for ARM (Snapdragon) processors
We are currently unable to use Dropbox on Windows Surface Pro Devices with Snapdragon Processors as they do not allow for Online-Only files. This causes the entirety of their files to sync to the device and renders the device unusable as all disk space is consumed.
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"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I…
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Last date Dropbox desktop app will function on Windows 7
I receive messages in the Dropbox notification list saying, "Dropbox functionality on Windows 7 will end May 2025." What is the exact date on which that will happen? If I upgrade to Windows 10 before that date, will I need to reinstall or otherwise reconfigure Dropbox for it to work on Windows 10?
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Will Dropbox ever allow syncing arbitrary directories?
I have been a long time free user of Dropbox. The free plan was enough for an occasional share. But I have a huge photo archive as a photographer, and I also scanned all the family photos and digitized all the VHS and film videos. I have a backup of everything on at least 5 different physical storage media. I am thinking…
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I reinstalled the Dropbox app and now I'm being asked to rename the old folder and create a new one.
I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall. "Couldn't rename Dropbox to make room for your Dropbox folder. Dropbox needs to rename your existing folder or file named Dropbox to finish…
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How can I change my local files on Windows 11?
I have not been able to find the location to change the local files on Windows 11.
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Dropbox desktop app won't install on Windows 11 and gives me an error
Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated. This is the latest error code: I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt: * Normal install * Normal install, run as admin * Offline installer *…
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Cannot sign in to Dropbox desktop app on new Windows laptop
I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop. They have a business-subscription with several seats, of which they are the administrator. I can log in to the Web Portal without issues. Installing and signing in into the app from other devices also works. Whenever I try to…
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I have an encrypted exFAT external drive, but I don't see the prompt to back it up to Dropbox.
I just bought a SanDisk 2TB drive and encrypted it with their software. There is currently only about 30GB of data on it. When I plug it in, I do not get the "Do you want to back up this drive" message, tried multiple times. The drive format is exFAT and it is attached to my PC. Any suggestions on how to get it backed up…
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Dropbox icon constantly reports "Indexing 4 files..."
I deleted all files in my personal Dropbox account, then moved a couple gigs of files into it from my work Dropbox account. It took a little while to move the files but has been completed for a couple days but I have a persistent working icon showing and it says "Indexing 4 files...". How do I determine which files it is…
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How can I see what files the client thinks it needs to sync?
The client says >250k files, 157GB The total size of the folders marked to sync is <25GB It it really so difficult to give us more details on which files are currently being synchronised and which ones are in the queue? Literally all the others I know of do! Mega.NZ, StackStorage, OwnCloud...
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I can't paste the screenshots I capture on Windows
For some reason I cannot pate the screenshots after I press "Print Screen". I have dropbox on my pc set to copy link when image is ready and then there is a pop up on the bottom right when I take a picture and it says "press ctrl+v to copy" BUT IT DOESN'T work at all!
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Dropbox abysmally slow - can't reinstall, can't sync, etc.
Hi all, I've recently built a new Windows 11 Pro PC with reasonably high-end specs (AMD 9800X3d CPU, 64GB RAM, 5080 GPU, etc.), and I'm trying to get it all set up the way I like. Everything is working great except Dropbox, which for some reason is so unbearably slow that it's effectively unusable. I'm on a 10Gbps internet…
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I can see my folder online but not in File Explorer. App doesn't sync?
Hi, All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me. Thanks, James
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I installed the Dropbox app on Windows 11, but it keeps freezing.
Just installed windows 11 24h2 in my computer and finished all the updates. Proceeded to install dropbox and the installation flows fine but right after setting up the account and selecting the folders to sync the programs stalls. Tried uninstalling, restarting the computer, clearing cache, clearing the register,…
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How can I move my Dropbox folder to another drive?
Hi What are the steps to move my Dropbox Folder to D Drive, as C Drive is filling up! It doesnt work, I get his message. Windows 11 Pro. Any ideas please?
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Getting Dropbox access through Windows 10 File Manager
I have 2 Windows 10 laptops that have access to all my DropBox folders through File Explorer. I am adding a 3rd Windows Laptop to my Dropbox. How do I get the same DropBox folders into the File Explorer on my 3rd laptop... as they are on my other 2 laptops? Thanks... Keith
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Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.
I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file as offline so all my files saved in local hdd and when I access dropbox files through pc app, it is very slow to move and…
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The shared link URL is different on the website vs the URL from the Windows app
In website the url contains &st=xxxxxx so we can use the link with with dl.dropboxusercontent.com ending with ;raw=1 While the windows app's sharing link doesn't include the &st=xxxxxx hence chaging dl.dropboxusercontent.com ending with ;raw=1 doesn't work.
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Dropbox taskbar icon on Windows 11 doesn't allow drag and drop anymore.
So I'm sure this has been solved previously and posted here, but I just can't find the post (I've searched and tried various AI for answers too). Windows doesn't seem to allow drag and dropping files onto the drobox taskbar icon anymore. I'm sure someone created a workaround though, It might have been something like…
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Some files/folders don't sync from the web to my Windows desktop app.
Dear all, I need some help to get my files to synced on my laptop. I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced). The windows explorer says that some (not all) dropbox folders haven't synced yet. Everything looks fine on the website. Some files and folders…
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Dropbox application not syncing on new Windows 11 computer
I just bought a brand new PC for my business. It has Windows 11 preinstalled. I Installed dropbox and bought a new 2Tb plan under my business name. Shared a folder from (this) a separate personal dropbox account to the business account Although I can see the files, I can't get them to download to my PC or sync changes made…
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My app is stuck indexing and downloading content for a week now.
Hello, My Dropbox has been uploading and downloading these files for 1 week now. The files being uploaded and downloaded has not changed. Any help with this issue would be greatly appreciated. Regards,
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Dropbox stuck syncing on my work desktop after updating Windows.
I have both my personal Dropbox and work Dropbox accounts on my work desktop. I recently updated my Windows and Dropbox has been stuck syncing ever since. For some reason, only my personal account is not syncing properly on this desktop. On my laptop, both are working fine. I tried to make sure dropbox is allowed through…
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Error opening and editing any file saved in a shared folder.
When we try to open the file it pop up with the error saying attached screenshot for better understanding. After logout and login still the same, we uninstall and install the dropbox app still the same error. Final we remove the users permission from share folder and then later we added the shared folder.
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How can I link my desktop app to my existing Dropbox folder?
Hi, I just unistalled Desktop App on my PC and want to install it again. Could you tell how to do it so all existing files already saved in on my PC will be relinked to Dropbox Folder without donwloading them again?
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Do I need to manually make a file online-only again, after making it offline to edit it?
Just to confirm – On windows Dropbox uses symlink to make a reference to a file when “smart sync” is in effect — so on the first access to that file, the DB (windows) client will fetch the file from dropbox.com. Once the file is downloaded to the client, I can then process the file. After I finish processing the file, is…
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Ignoring a directory does not work
Dear all, I am trying to get dropbox to ignore a directory that we use to create ~200K small temporary files using the command given in this article: https://help.dropbox.com/sync/ignored-files#:~:text=If%20you%20ignore%20a%20file,sync%20to%20your%20Dropbox%20account. I am trying to run the command on our windows machine:…