Windows

There's no option to make files/folders "online-only" after the last Dropbox update on Win11.
Device Windows Surface Operating System/Browser (if using the web) Windows 11 Home 10.0.26100 Build 26100 Dropbox App Version (if using the app) v233.4.4938 Syncing Status "Everything is up to date" Question or Issue Until the latest Dropbox update, I was able to designate individual files and folders to be cloud-only or…
'Bad image' error when installing the desktop app on new PC with Windows 11
I have downloaded several versions on the installer for dropbox on a new to me lenovo PC running windows 11 It's a clean W11 install, no previous dropbox installs but I always get the same error when trying to run any dropbox installer .exe (even as as an admin). screenshot of error attached always the same message even…
Dropbox desktop app has stopped syncing files after an update
Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.4901 Question or Issue Two users in my organization have started having a problem where their files are no longer syncing. The tray…
Error when reinstalling the Dropbox desktop app on Windows 10.
Application Affected Dropbox desktop (basic) Device HP Z400 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 224.4.4811 offline installer 64 bit Question or Issue Dropbox kept asking me to update, but when I download the update is say "On your marks..." then the window…
Accessing my files on my computer is slow
I have plenty of storage space on my PC. I am trying to access my Dropbox files via File Explorer, but it seems that all of my Dropbox files are in the cloud, and that makes it very slow. Also, my files are always in the process of synching. It's never done synching. This used to work fine, but it's got lots of problems…
I no longer see Dropbox context menu options on my Windows 11 File Explorer.
Application Affected Dropbox, Windows File Explorer Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Question or Issue I seem to have lost all the options that happen when you right-click an item in the File Explorer in Windows. It used to appear…
When I make files online-only all the icons on my desktop flash and change to Dropbox sync icons
If this is the update that has changed the way the icons are displayed, then its a complete shambles. We now need an extra column in the folder window to show the status of files and folders. This is completely unnecessary - the way it was before worked perfectly well. Also, when I make a folder online only, ALL the icons…
Update 232.4.5988 causes unnecessary full re-sync.
Application Affected Dropbox for Windows Device Microsoft Surface Pro 0 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Question or Issue Dropbox updated to 232.4.5988 this Wednesday, as announced by the app with much fanfare. The new app uses the Windows sync icons,…
I'm being asked to update my desktop app to the latest version, but the update fails.
Application Affected (Dropbox Desktop for Windows) Device (ASUS core i9 13900K with 32GB RAM) Operating System/Browser (if using the web) (Windows 11 24H2 build 26100.6584) Dropbox App Version (if using the app) (Uninstalled and trying to install latest app) Question or Issue I had been getting an update to latest version…
How can I set all my files and folders to Always Available Offline?
Device Microsoft Surface Pro9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue The last update of Dropbox trigged a complete re-index of all my content. After that completed (which took two days, thanks, Dropbox), all the…
Cannot see "Make available offline" option on Windows 11
Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I right click on a file or folder, I don't see the option "Make Available Offline", which I do see in my other computers. This is a fresh…
After an update the desktop app keeps indexing everything
Dropbox has just updated to v232.4.5988 and it is now indexing nearly 1.5TB of data!!!! What is going on?? I'm running Windows 11 Home v24H2 OS Build 26100.6584 It is constantly saying "Indexing 50,000+ files" HELP!!!
I see a "connection with the server could not be established" error while updating my desktop app.
Application Affected Official Dropbox Application Device (PC and macbook) Operating System/Browser (if using the web) (Windows 10 and macOS 14) Dropbox App Version (if using the app) (223.4.4909) Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an…
How can I choose more of my folders to sync to my Dropbox folder?
When I installed my Dropbox account on a new Windows 11 device, I selected a few current folders I needed immediately to be synced offline. Now, I want to add more Dropbox folders to the desktop availability in File Manager and cannot find a way to do that. I have installed the Windows desktop application, but all it does…
I can't see my "syncing issues" or new updates when I check my Dropbox folder.
Device (Dell precision 3551) Operating System (Windows 11,) Dropbox App Version (232.4.5988) My dropbox says it has sync issues but when I select show me the issues it just shows me a blank window. Not sure if that is related, I think I have always had that but wanted to add just in case. I have been finding recently that…
Macros have been blocked for my Excel files.
Hi We got problem activating Macros in Excel when opening files from dropbox. Excel has a messages in the top saying that Macros has being blocked. And there is no option to activate Macros, as there used to be. Any ideas Brgds Bent
I lost my Dropbox folder after my ****** drive crashed. What can I do to get it back?
Recently my ****** drive crashed and I lost my Dropbox folder on my desktop. I can still log into my Dropbox account, but don't have access to the folder on my desktop that mirrors what I have on Dropbox. How do I get it back so I can add files to my Dropbox account? It was suggested that I download the Dropbox app for…
Can't start the Dropbox desktop app. I'm getting a permission error.
bn.BUILD_KEY: Dropbox bn.VERSION: 232.4.5988 bn.constants.WINDOWS_SHELL_EXT_VERSION: 86 bn.is_frozen: True machine_id: f03ac1fc-b2fe-4ff2-b41c-930d88260d2a pid: 25292 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0…
Dropbox app produces spinning wheel when clicked on and the app won't open
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue in past few weeks I can no longer access Dropbox (free version) via the shortcut on Windows Explorer (Win 10). when I click the Dropbox entry Explorer shows a turning wheel, does…
Dropbox freezes on Windows 11 since early September 2025
Since the beginning of September 2025, my Dropbox app on Windows 11 keeps freezing. • App version: 231.4.5770 • OS: Windows 11 Home 24H2 build 26100.6584 • Issue: The app becomes unresponsive after some time. Restarting the computer temporarily solves the issue, but after half a day or a day the freezing returns. • What I…
Having issue opening my C4D files on a shared server.
Hi there I suddenly have an issue where I can't open any C4D (Cinema 4d) files from a shared server. I can open the files fine on the server machine itself and all other file types open fine from the server (Photoshop files, InDesign files etc) Is anyone else experiencing this issue? It literally happened overnight after…
The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11
Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version 229.4.5197 Question or Issue As I try to navigate my Dropbox folder in Windows or view any file (regardless of size) there is about a 10-15…
Changing the location of my Dropbox folder on Windows 11
Question or Issue I am trying to change where the dropbox app looks for my files. I had to reset my Win 11 OS and reinstall the DropBox app, so it now points to c:\dropbox, instead of e:\dropbox where my files are actually located. Changing the folder in the desktop app fails because it says there is already stuff in…
I got a popup on my device asking me to upgrade, even though notifications are off.
I have always left "Do not disturb" to on and disabled all app notifications in my windows 11 system settings. Today Dropbox posted a ****** popup in the center of the screen while I was doing something else. It was a notification that my free account was full and offered an option to upgrade or clear up space but no…
Dropbox backup does not recognize my 2nd and 3rd internal ****** drives.
I am trying to backup some folders from my two data ****** drives installed internally on my Windows 11 computer. Dropbox isn't allowing me to choose additional ****** drives within my computer, only the HDD which is used for installed programs only, no data such as documents, pictures, music, videos, project data, etc.…
Please make selective sync available in the drop-down menu of Windows Explorer.
On windows, if there was only a way to right click and select selective sync instead of having to go through preferences and click tens of time (if I have many subfolders). Please mark it as urgent.
Thumbnails aren't showing anymore when using the desktop app on Windows 10.
Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: All is selected. Sync preference is: Available offline. 'Save ****** drive space' is deactivated.
Microsoft files on Windows 11 are prompting for a Dropbox sign up every time I try to open them.
Hello, I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365" Is there a way to disable this? Microsoft 365 Device PC Operating System/Browser (if using the web) Windows 11
I'm trying to link my desktop app, but I get an error there are too many devices connected.
I got a new laptop and I'm trying to link this device to my work email dropbox but it won't link even after unlinking them on my account. it keeps saying that device limit has been reached but I've logged it off on my PC. I even removed all device on the security section. now I'm not sure why it's not logging in.
The Dropbox desktop app gives me a startup error on my Windows computer
Please help me with the app for my PC I've been trying to intsall the app but it won't start. I already used revo uninstaller to delete all the files and deleted them manually but it didn't help. It installs but it won't open. I've tried several times and changed the account. Nothing helps. Can someone please help me?…

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