Windows

Dropbox app produces spinning wheel when clicked on and the app won't open
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue in past few weeks I can no longer access Dropbox (free version) via the shortcut on Windows Explorer (Win 10). when I click the Dropbox entry Explorer shows a turning wheel, does…
Dropbox freezes on Windows 11 since early September 2025
Since the beginning of September 2025, my Dropbox app on Windows 11 keeps freezing. • App version: 231.4.5770 • OS: Windows 11 Home 24H2 build 26100.6584 • Issue: The app becomes unresponsive after some time. Restarting the computer temporarily solves the issue, but after half a day or a day the freezing returns. • What I…
Having issue opening my C4D files on a shared server.
Hi there I suddenly have an issue where I can't open any C4D (Cinema 4d) files from a shared server. I can open the files fine on the server machine itself and all other file types open fine from the server (Photoshop files, InDesign files etc) Is anyone else experiencing this issue? It literally happened overnight after…
The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11
Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version 229.4.5197 Question or Issue As I try to navigate my Dropbox folder in Windows or view any file (regardless of size) there is about a 10-15…
Changing the location of my Dropbox folder on Windows 11
Question or Issue I am trying to change where the dropbox app looks for my files. I had to reset my Win 11 OS and reinstall the DropBox app, so it now points to c:\dropbox, instead of e:\dropbox where my files are actually located. Changing the folder in the desktop app fails because it says there is already stuff in…
I got a popup on my device asking me to upgrade, even though notifications are off.
I have always left "Do not disturb" to on and disabled all app notifications in my windows 11 system settings. Today Dropbox posted a big popup in the center of the screen while I was doing something else. It was a notification that my free account was full and offered an option to upgrade or clear up space but no option…
Dropbox backup does not recognize my 2nd and 3rd internal hard drives.
I am trying to backup some folders from my two data hard drives installed internally on my Windows 11 computer. Dropbox isn't allowing me to choose additional hard drives within my computer, only the HDD which is used for installed programs only, no data such as documents, pictures, music, videos, project data, etc. (that…
Please make selective sync available in the drop-down menu of Windows Explorer.
On windows, if there was only a way to right click and select selective sync instead of having to go through preferences and click tens of time (if I have many subfolders). Please mark it as urgent.
Thumbnails aren't showing anymore when using the desktop app on Windows 10.
Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: All is selected. Sync preference is: Available offline. 'Save hard drive space' is deactivated.
Microsoft files on Windows 11 are prompting for a Dropbox sign up every time I try to open them.
Hello, I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365" Is there a way to disable this? Microsoft 365 Device PC Operating System/Browser (if using the web) Windows 11
I'm trying to link my desktop app, but I get an error there are too many devices connected.
I got a new laptop and I'm trying to link this device to my work email dropbox but it won't link even after unlinking them on my account. it keeps saying that device limit has been reached but I've logged it off on my PC. I even removed all device on the security section. now I'm not sure why it's not logging in.
The Dropbox desktop app gives me a startup error on my Windows computer
Please help me with the app for my PC I've been trying to intsall the app but it won't start. I already used revo uninstaller to delete all the files and deleted them manually but it didn't help. It installs but it won't open. I've tried several times and changed the account. Nothing helps. Can someone please help me?…
It usually takes time for the syncing changes to appear between two devices. What can I do?
Device (ibm lenovo YOGA) and another is a (Samsung with Intel EVO) Operating System/Browser (if using the web) (Windows 11 home.) BOTH laptops Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue i need to go back and forth between 2 laptops, but the sync often never happens same-day. I need to…
The Dropbox app is stuck indexing files on my Windows 11.
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over 15 hours. I've already tried uninstalling and reinstalling, but the problem persists. I also selected a few folders and files…
I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes of data. How hard could it be to have a step in the install that asks if you want to re-link to an existing folder? Or use…
I can't access my Dropbox files on a new Win11 device, unless I'm signed in to www.dropbox.com.
I just copied all the files and data over to a Optiplex 7070. I have a folder for dropbox with files that I sync with dropbox on the web. Since the move I cannot access the local pc files unless I am logged into Dropbox.com. The files I cannot access have a file box icon over top the original icon for the particular file.…
Desktop app shows a "couldn't upload this file" error but I can't find the file
Device Dell Alienware Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Syncing Status Sync issue with 1 file Question or Issue Dropbox is complaining about a file it can't sync. When I click view file it just displays the desktop but it doesn't exactly point to the…
Unable to access HDD saved files that are in Dropbox. Stuck spinning icon and then gives up.
I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The little blue ring just spins for a long time and then just gives up. Everything is still accessable through the app and website…
I can't pin a specific Dropbox folder to Quick access on my Windows 10 device.
(Dell Desktop XPS 8940. 64 GB of RAM. Windows 11 Professional. Latest version of Dropbox Windows app, downloaded last week) I have a specific Dropbox folder that will not pin to quick access. When I do that, nothing happens. Yet every other dropbox folder in the same parent folder will pin to (an unpin from) quick access…
Navigating within the Dropbox folder in File Explorer in Windows 11 is very slow
I'm having an issue when navigating through the folders in the Dropbox directory on Windows 11. It is taking approximately 30 seconds to open any folders within the Dropbox folder. I timed one just now with a stopwatch, it took 32 seconds to open a folder. Other drives on this PC load up quickly, but also other directories…
How can I connect two devices to Dropbox, so I can sync the files between them?
Devices are a HP pavilion desktop and a HP laptop (both Windows 11) Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) installed Basic Syncing Status Dropbox is running OK on the desktop and I loaded DropBox on a new HP laptop this morning I can see the files in dropbox folder of…
Remove Dropbox login popup when opening an Excel file from my desktop app.
Application Affected Excel Device Lenovo Legion Operating System Windows 10 Dropbox App Version v231.4.5770 Issue: Recently, when opening Excel files on my Dropbox path (these files are also saved offline), Dropbox has been requesting that I log in to Dropbox from within Excel (a pop up appears). Doing so created a variety…
I changed the name of my device, and now my Excel files won't open.
Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue: I can open the Excel file (with a code) in Excel-online but not from my Excel on desktop. It has been working fine until my computer was refurbished
Zip files are corrupted and can't be opened
Operating System/Browser (if using the web) Windows 11 & Android Question or Issue In May this year, I cleaned up my dropbox. So I zipped some folders and then deleted them. Now that I need any of the files, I unzip the files, but all documents and pictures are corrupted and I can't open them. There is data inside (it has…
"Manage Hard Drive Space" tool is forever loading on Windows.
Device (Desktop PC) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (230.4.8797) Question or Issue My dropbox drive is nearly full. The Manage Hard Drive Space tool/dialog stays "Loading files on your hard drive..." indefinitely. I've left it open for days at a time and the…
Dropbox desktop app not syncing after a Windows update
I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad. I generally use one specific laptop (call it Dell) to make any necessary alterations to my Dropbox files and I rely on the Sync feature to update Dropbox on the other two machines However, a couple of…
When I try to access my folders on Windows 10, File Explorer freezes.
Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word or excel, and folders and files not in Dropbox are accessibe. But when I try to open any folder in Dropbox, or right click to display…
How can I disable the status column on Windows?
Dear Madam/Sir, I have a paid subscription of Dropbox and as a professional writer I use mainly Explorer and Microsoft Office with hundreds of different files and documents. I am orientated to the name of my files and documents, and therefore I don't want to see any other information, as it is very distracting and useless…
Cannot set default sync state for new files to "available offline"
I am unable to select "Available offline" as the "Default sync state for new files" within the desktop application Preferences. I do have the ability through the "right click" menu to "Make available offline" or "Make available online-only" This was working in previous versions. I only noticed recently because someone…

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