Windows

Zip files are corrupted and can't be opened
Operating System/Browser (if using the web) Windows 11 & Android Question or Issue In May this year, I cleaned up my dropbox. So I zipped some folders and then deleted them. Now that I need any of the files, I unzip the files, but all documents and pictures are corrupted and I can't open them. There is data inside (it has…
"Manage Hard Drive Space" tool is forever loading on Windows.
Device (Desktop PC) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (230.4.8797) Question or Issue My dropbox drive is nearly full. The Manage Hard Drive Space tool/dialog stays "Loading files on your hard drive..." indefinitely. I've left it open for days at a time and the…
Dropbox desktop app not syncing after a Windows update
I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad. I generally use one specific laptop (call it Dell) to make any necessary alterations to my Dropbox files and I rely on the Sync feature to update Dropbox on the other two machines However, a couple of…
When I try to access my folders on Windows 10, File Explorer freezes.
Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word or excel, and folders and files not in Dropbox are accessibe. But when I try to open any folder in Dropbox, or right click to display…
How can I disable the status column on Windows?
Dear Madam/Sir, I have a paid subscription of Dropbox and as a professional writer I use mainly Explorer and Microsoft Office with hundreds of different files and documents. I am orientated to the name of my files and documents, and therefore I don't want to see any other information, as it is very distracting and useless…
Cannot set default sync state for new files to "available offline"
I am unable to select "Available offline" as the "Default sync state for new files" within the desktop application Preferences. I do have the ability through the "right click" menu to "Make available offline" or "Make available online-only" This was working in previous versions. I only noticed recently because someone…
My C:\ isn't accessible after deleting my account
Does Dropbox have the ability to pull up laptop external hard drive files. Problem is, soon I subscribed Dropbox went crazy pulling everything. And I end up canceling and my computers C:\ is not accessible. Access is denied. Location is not available Dropbox Plan Im sure it was basic or standard. I jumped the gun and…
My File Explorer on Windows 10 keeps freezing after the latest Windows update.
Device Dell XPS Operating System/Browser (if using the web) (Windows 10 Version 229.4.5197 Though I can access documents through Word or excel, and the left side of File Explorer is working, when I go to the right side of File Explorer to click on a document (or, use the right side to find my document, for example when its…
Why are my files showing both on my desktop and my local Dropbox folder?
Device: PC Operating System/Browser (if using the web): Windows 11 Dropbox App Version (if using the app): I just deleted the Dropbox App Syncing Status: Status was up to date with hundreds of sync conflicts. Question or Issue When I open Windows Explorer, Dropbox files now show are on desktop as well as in dropbox folder?…
Any Issues with Windows 11?
Has anyone been having any issues with Windows 11?
Error 0x8007016A: The cloud file provider is not running.
Here’s the full text from the error window in your screenshot: ⚠️ Interrupted Action An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x8007016A: The cloud file provider is not running. File: * Name:…
The Dropbox folder is not appearing or cannot be opened in Windows File Explorer.
After I install dropbox APP in my desktop, following the steps as below and press "open Dropbox", the Dropbox folder is not appearing or cannot be opened in Windows File Explorer. Please help to solve.
Couldn't start Dropbox due to a permission error. What can I do?
My Win 11 Dropbox client suddenly stopped working and I'm now receiving a permission error. I attempted a re-installation but still get the exact same error. Any suggestions on how this can be fixed? The error log is below: bn.BUILD_KEY: Dropbox bn.VERSION: 230.4.8797 bn.constants.WINDOWS_SHELL_EXT_VERSION: 84…
I can't install the Dropbox desktop application, why?
Hi, I also have this installation problem. I upgraded my PC and Dropbox failed. So I completely uninstalled it - including those folders the "advanced reinstall" tells you not to... I assumed I just needed to login and get the files back. Any suggestions welcome! Rob
I see logs of the same device under various IP addresses and Dropbox re-synced to another drive.
HP Elite Book 850 G3 windows 11 Pro /google chrome I wanted to migrate from an Acer aspire onto the machine above. it all worked fine and drop box was successfully set up on drive D: Then Dropbox told me Gee you've exceeded your three device maximum. I discovered how to get rid of PC's That I haven't used in years. It told…
I need Dropbox files redistributed between two drives, due to the lack of space.
Whatever is you subscription [mine 2Tb] you may think the [File System] in two way: [DISK] I have all my files on MY MAIN PC that are managed to Cloud + other BKP PCs by Dropbox. Only BKP PC get ALL FILES. Not much you change in your way of working with or without Dropbox working, Network available or not. ( at list ... in…
Can I sync existing files on the D: drive with Dropbox?
Windows 11. Data is kept on a separately partitioned drive D: on the computer. Is there a way to sync these files with Dropbox so that changes made to these files are also synced to Dropbox, as well as changes to these files made through remote devices such as an Android phone sync back through Dropbox to the local file on…
Can I sync my Downloads folder to Dropbox by dragging it to the desktop app?
Device: ROG GL702VMK Operating System/Browser (if using the web): Windows 10 home v 22H2 Dropbox App Version (if using the app): N/A I'd like to include my Downloads folder into Dropbox. Just today I needed to access a file that was saved into my Downloads folder that I needed to access from my phone. My Downloads folder…
There are too many context menu entries, how can I delete some of them on Windows?
When right clicking a file/folder, there are just too many Context Menu entries which is slowing down the appearance of the menu itself. Could anyone suggest how can I delete/remove some or all of the Dropbox content menu entries in Windows?
I did an advanced reinstall of my Dropbox app, but now it won't start (Windows 11).
Hi, I'm running a fully-updated Win 11 and had the latest Dropbox desktop app. As I'm in China I run Astrill VPN and have both Kaspersky and Malwarebytes apps for security. Dropbox wouldn't load so, after disabling all services and restarting several times, I uninstalled and reinstalled according to this:…
Dropbox Sprig Electron View message on Windows when shutting down my computer.
Application Affected Windows shutdown Device HP Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz, 8 GB Operating System/Browser (if using the web) Windows 10 version 10.0.19045 Dropbox App Version (if using the app) 229.4.5197 full version Question or Issue Every time I shut down my computer, it sits and waits for a…
The Dropbox app is using 21GB RAM on my new Win11 device, and no files are syncing.
I have a new HP laptop with 32 GB of RAM and Win11. Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10. On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it is slowly down everything else. And, no files are being synced. All up-to-date. Any suggestions? I keep having to end the…
Dropbox update has caused Windows File Explorer to slow so badly I cannot work
Ever since this update was forced upon us, my File Explorer no longer works properly. It takes forever to load with a green bar at the top and white icons. When it does finally load, if I click on a file to either open it or copy it or whatever, I get the blue donut and nothing happens for ages. I have to go away and do…
Why do some folders have the syncing icon when nothing is syncing on Windows?
Hi everyone, Since Dropbox updated the icon system, on my Huawei PC there are some folders that constantly show the two blue circular arrows, indicating continuous synchronization. This only happens on this specific PC, not on my other devices. The status says “All files are up to date,” and under “Issues” I see “No issues…
How do I resolve selective sync conflicts on Dropbox desktop for multiple devices?
Hi Dropbox Community, I’m using Dropbox Plus on Windows 11 and macOS (latest desktop app) to sync files across two devices, but I’m facing selective sync conflicts. Some folders I’ve deselected for syncing still appear or cause errors (e.g., “sync in progress” hangs). I’ve checked settings in the Dropbox app, ensured both…
Cannot view all my folders locally from the File Explorer, but can see them online.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop. Able to download DB for desktop and also access DB via Edge. However, when I used File Explorer to view/add content to my folders, I can only…
Backing up an NTSF drive attached to a Mac
I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…
Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.
I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly. By default windows allows me to do this and it has been that way for years, as well as when looking at them in the file explorer for the program. Some big update went out for Dropbox recently, and how…
Dropbox options in context menu stuck loading on Windows 11.
Operating System Windows 11 Dropbox App Version (if using the app) 228.4.5567 Syncing Status Up to date Question or Issue All of my files are currently online-only. About 90% of the time, when I right-click my files in Windows Explorer, the spots where the DropBox options would normally be say "Loading..." No matter how…
Cannot create a folder on the website by pressing 'Enter' on my keyboard
Device (Dell G7) Operating System/Browser (if using the web) (Windows 10, Chrome) Question or Issue The new UI for the Web Version is horrible. Nothing was wrong with the previous version. Now when I go to create a New Folder I get a different looking window, once I input my folder name I can no longer simply hit enter to…

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