Windows

Thumbnails are not showing for files in Windows explorer
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 234.4.5591 Question or Issue When trying to view thumbnails in Windows Explorer, I get generic thumbnails. Same as what was goin on in this thread (but now closed).…
Dropbox icon overlays in File Explorer require manual refresh (F5) to display correctly.
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Hi Dropbox team, I’ve encountered a consistent issue with Dropbox icon overlays in Windows File Explorer. When Dropbox is not running at system startup, synced files show incorrect brown box…
Dropbox required update, but update failed and so does clean install
Application Affected Dropbox Device HP Probook 650 Operating System/Browser (if using the web) Windows 10 Pro Dropbox App Version (if using the app) none at this moment, not able to install My dropbox recently popped up a message that I had to update the app. It also stopped syncing. So I downloaded the installer for the…
I was asked to update my Dropbox app, but nothing happens when I try to do so.
Currently have Dropbox 221.4.5365. Windows 11 Pro 24H2, OS build 26100.4946. Got a message saying my dropbox is out of date and if I don't update within 7 days it'll stop working. Downloaded update. It says "on your marks" with a progress bar for like 2 seconds then disappears. Nothing ever happens. Downloaded offline…
Can I link the desktop app to my existing Dropbox folder and not overwrite my team's updated files?
I recently reinstalled Windows on my PC, and after setting up the Dropbox application again, it created a new Dropbox folder on my desktop instead of linking to the existing one from my previous installation. Now I have two Dropbox folders: The old folder: contains all my files synced before reinstalling Windows. The new…
Old version of files overwriting the latest version on the cloud
Hello community, We are looking for assistance on probable causes and preventive measures to take place following an incident with one of our computers, where the files present in Dropbox folder of the local PC were overwritten to the Dropbox online ( cloud ). Sometime last month, one of the users who works in our team…
The Dropbox app on Windows is stuck syncing forever
My Dropbox has been stuck on syncing around 11gb of files. It is our company's dropbox and my side is not being updated with new folders being put into the dropbox. I am working off a Lenovo Thinkpad. I cannot see which file is stuck or the syncing history anywhere. There are no syncing issues according to the system. This…
All files randomly started syncing and now I can't save anything
Application Affected Dropbox app Device Dell inspiron 15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't find this information-- I don't see an "about" section anywhere. As far as I know, it's up to date Question or Issue I'm using the dropbox app on my newish computer (7…
Permissions error when installing Dropbox on Win11 - AppData/Local/Temp/dropbox_errortza10v2w.txt
Please help with perissions error. I uinstalled Droppox now I cannot even re-install. Temporary disabled my antivirus/firewalls.
Why do I have my Dropbox files in two locations on my Windows 10 PC?
Question or Issue I am confused as to why I find my Dropbox files and folders in two locations on my Windows 10 PC. If I click on "Program files(x86)>Dropbox>Client>Dropbox" a screen with my files and folders listing comes up but is partly overlaid with half a page showing Recent Activity and Account Usage etc.details. If…
Folders and files status icons not working as intended on Windows
Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question or Issue After the last update, I can see the new Status column with the Icons of the folder/files in windows explorer. From my…
I keep seeing a "Couldn't start Dropbox" error message on Windows 11.
bn.BUILD_KEY: Dropbox bn.VERSION: 233.4.4938 bn.constants.WINDOWS_SHELL_EXT_VERSION: 87 bn.is_frozen: True machine_id: 63673531-f177-4f51-9d84-bceb2836bb9f pid: 24720 cwd: 'C:\\Windows\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata:…
Is Dropbox available as a 64 bit download for Windows?
Since moving to Windows 11 I keep getting "Dropbox unexpectedly quit. Please restart". Windows 11 is only 64 bit and Dropbox local install is only currently available as 32 bit. I would like to see a vote on making Dropbox available as a 64 bit download on Windows. With only one day left of Windows 10 support I believe…
Dropbox Not Syncing on Windows 11 — Files Stuck with Blue Sync Icon
Hi everyone, I’ve been using Dropbox on my Windows 11 laptop without any issues until recently. Now some of my files are stuck with the blue syncing icon and never finish uploading. I’ve tried pausing/resuming sync, restarting Dropbox, and even reinstalling the desktop app — but the same issue keeps coming back. My…
I upload Excel files to my desktop app, but they only sync after restarting my Windows device.
After a recent email from Dropbox my Excel files do not update in Dropbox after I copy them to the Dropbox Folder If I turn the laptop off and then on again, then they appear as updated. What's going on, they used to update or sync on their own in 5-10 seconds!
I have trouble installing Dropbox on Windows 11; I keep seeing an error 2 message.
Hey guys Having trouble installing Dropbox (both online and offline installer) on my Windows 11 pc. Event viewer has the 2 following errors: - DCOM got error "2" attempting to start the service DropboxUpdaterInternalService123.0.6299.49 with arguments "--com-service" in order to run the server:…
I can't view online-only files after upgrading to Windows 11.
I just upgraded my laptop to windows 11 after resisting for a long time. Now I cannot open any of my dropbox online-only files (especially .jpg and .pdf) and the system says it cannot access those files. If I make available offline, then the files open just fine. Please help. Device Dell XPS 13 Operating System/Browser (if…
Can I remove the Dropbox context menu entries on Windows 11?
Device HP Laptop & HP Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Dropbox Plan N/A Question or Issue How do I get rid of the File Explorer extensions that keep showing up. I have no use for them and they just take up space:
Dark mode for the simplified version of the Dropbox desktop app.
It has recently come to my attention that Dropbox has some problem with Windows 7. For anyone who uses it, you're aware that it still functions better than most modern operating systems but for some reason Dropbox seems to believe that Windows 7 should stop being supported because it's "old". Clearly Dropbox does really…
The Dropbox app is freezing consistently on my Windows 11 device.
Hello! I have had Dropbox crashing on my Windows 11 machine for some time now, I have the most updated version and the workaround I have found is to end the Dropbox task and restart the app. Please help!
Dropbox isn't syncing on my Windows 11 computer
Hi - I am running Windows 11. Dropbox is not syncing on my computer - anything I update from my pc is not appearing when I access DB from other devices. When I double click on the app, nothing seems to happen. I see 3 dropbox processes running in task manager, but in file explorer, there are no icons appearing next to my…
Cannot access Dropbox website.
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Getting an error when trying to open documents in various Dropbox folders
Application Affected (Dropbox Folders) Device Samsung Laptop Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) N/A Question or Issue 1. A very large of the files (Word, PDF) in various Dropbox folders do not open. For Word files, i get the foll message: 2. Such files in the…
Dropbox app is stuck indexing on Windows 11
Device LG Gram Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Indexing... Question or Issue I have 3 computers, two Windows 10 and one Windows 11. I have both a personal and corporate dropbox accounts. Both work and sync fine on Windows 10 machines.…
There's no option to remove the Dropbox for Outlook add-in on Windows 11.
Hello, I'm trying to remove "Dropbox for Outlook" Addin from Microsoft Outlook (new, lite version) running on Windows 11. It should be as easy as clicking "Remove" from the "Manage your apps" setting, but it's missing for the Dropbox add-in. Desktop version of Dropbox used to be installed, but was uninstalled. Looking…
Dropbox is syncing files that have not been changed.
Device Lenovo X1 Carbon FGen 13 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Syncing Status Syncing Question or Issue This is an annoyance rather than an issue. I run Thunderbird as my email and I archive old mail to local folders, which I want to sync to Dropbox.…
There's no distinct sync icon for folders containing both online-only and offline files on Win11.
Device (PC and Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version 233.4.4938 After icon change I can't find a way to see if folder contains files that are both online-only and available offline. Even if folder contains folder or files that are offline (downloaded) it still shows up as…
Can I use a simplified version of the Dropbox desktop client for Windows?
Operating System/Browser (if using the web) Windows 10 Pro Question or Issue The new Dropbox app seems to be completely messed up after the last forced update. The installer does not work on my system (while I can install any other application without issues), so I cannot install it. The old version I was using for years…
Unable to see the cloud icons on my folders after the app's latest update.
Operating System Windows 11 Dropbox App Version/Browser Version 232.4.5988 Question or Issue I put all my files on online only and usually I'm able to see the cloud icon on top of the files/folders here but I can't view them anymore after the latest update, is this a feature or bug?

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