Windows

Can I remove the Dropbox context menu entries on Windows 11?
Device HP Laptop & HP Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Dropbox Plan N/A Question or Issue How do I get rid of the File Explorer extensions that keep showing up. I have no use for them and they just take up space:
Dark mode for the simplified version of the Dropbox desktop app.
It has recently come to my attention that Dropbox has some problem with Windows 7. For anyone who uses it, you're aware that it still functions better than most modern operating systems but for some reason Dropbox seems to believe that Windows 7 should stop being supported because it's "old". Clearly Dropbox does really…
The Dropbox app is freezing consistently on my Windows 11 device.
Hello! I have had Dropbox crashing on my Windows 11 machine for some time now, I have the most updated version and the workaround I have found is to end the Dropbox task and restart the app. Please help!
Dropbox isn't syncing on my Windows 11 computer
Hi - I am running Windows 11. Dropbox is not syncing on my computer - anything I update from my pc is not appearing when I access DB from other devices. When I double click on the app, nothing seems to happen. I see 3 dropbox processes running in task manager, but in file explorer, there are no icons appearing next to my…
Cannot access Dropbox website.
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Getting an error when trying to open documents in various Dropbox folders
Application Affected (Dropbox Folders) Device Samsung Laptop Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) N/A Question or Issue 1. A very large of the files (Word, PDF) in various Dropbox folders do not open. For Word files, i get the foll message: 2. Such files in the…
Dropbox app is stuck indexing on Windows 11
Device LG Gram Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Indexing... Question or Issue I have 3 computers, two Windows 10 and one Windows 11. I have both a personal and corporate dropbox accounts. Both work and sync fine on Windows 10 machines.…
There's no option to remove the Dropbox for Outlook add-in on Windows 11.
Hello, I'm trying to remove "Dropbox for Outlook" Addin from Microsoft Outlook (new, lite version) running on Windows 11. It should be as easy as clicking "Remove" from the "Manage your apps" setting, but it's missing for the Dropbox add-in. Desktop version of Dropbox used to be installed, but was uninstalled. Looking…
Dropbox is syncing files that have not been changed.
Device Lenovo X1 Carbon FGen 13 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Syncing Status Syncing Question or Issue This is an annoyance rather than an issue. I run Thunderbird as my email and I archive old mail to local folders, which I want to sync to Dropbox.…
There's no distinct sync icon for folders containing both online-only and offline files on Win11.
Device (PC and Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version 233.4.4938 After icon change I can't find a way to see if folder contains files that are both online-only and available offline. Even if folder contains folder or files that are offline (downloaded) it still shows up as…
Can I use a simplified version of the Dropbox desktop client for Windows?
Operating System/Browser (if using the web) Windows 10 Pro Question or Issue The new Dropbox app seems to be completely messed up after the last forced update. The installer does not work on my system (while I can install any other application without issues), so I cannot install it. The old version I was using for years…
Unable to see the cloud icons on my folders after the app's latest update.
Operating System Windows 11 Dropbox App Version/Browser Version 232.4.5988 Question or Issue I put all my files on online only and usually I'm able to see the cloud icon on top of the files/folders here but I can't view them anymore after the latest update, is this a feature or bug?
There's no option to make files/folders "online-only" after the last Dropbox update on Win11.
Device Windows Surface Operating System/Browser (if using the web) Windows 11 Home 10.0.26100 Build 26100 Dropbox App Version (if using the app) v233.4.4938 Syncing Status "Everything is up to date" Question or Issue Until the latest Dropbox update, I was able to designate individual files and folders to be cloud-only or…
'Bad image' error when installing the desktop app on new PC with Windows 11
I have downloaded several versions on the installer for dropbox on a new to me lenovo PC running windows 11 It's a clean W11 install, no previous dropbox installs but I always get the same error when trying to run any dropbox installer .exe (even as as an admin). screenshot of error attached always the same message even…
Dropbox desktop app has stopped syncing files after an update
Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.4901 Question or Issue Two users in my organization have started having a problem where their files are no longer syncing. The tray…
Error when reinstalling the Dropbox desktop app on Windows 10.
Application Affected Dropbox desktop (basic) Device HP Z400 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 224.4.4811 offline installer 64 bit Question or Issue Dropbox kept asking me to update, but when I download the update is say "On your marks..." then the window…
Accessing my files on my computer is slow
I have plenty of storage space on my PC. I am trying to access my Dropbox files via File Explorer, but it seems that all of my Dropbox files are in the cloud, and that makes it very slow. Also, my files are always in the process of synching. It's never done synching. This used to work fine, but it's got lots of problems…
I no longer see Dropbox context menu options on my Windows 11 File Explorer.
Application Affected Dropbox, Windows File Explorer Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Question or Issue I seem to have lost all the options that happen when you right-click an item in the File Explorer in Windows. It used to appear…
When I make files online-only all the icons on my desktop flash and change to Dropbox sync icons
If this is the update that has changed the way the icons are displayed, then its a complete shambles. We now need an extra column in the folder window to show the status of files and folders. This is completely unnecessary - the way it was before worked perfectly well. Also, when I make a folder online only, ALL the icons…
Update 232.4.5988 causes unnecessary full re-sync.
Application Affected Dropbox for Windows Device Microsoft Surface Pro 0 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Question or Issue Dropbox updated to 232.4.5988 this Wednesday, as announced by the app with much fanfare. The new app uses the Windows sync icons,…
I'm being asked to update my desktop app to the latest version, but the update fails.
Application Affected (Dropbox Desktop for Windows) Device (ASUS core i9 13900K with 32GB RAM) Operating System/Browser (if using the web) (Windows 11 24H2 build 26100.6584) Dropbox App Version (if using the app) (Uninstalled and trying to install latest app) Question or Issue I had been getting an update to latest version…
How can I set all my files and folders to Always Available Offline?
Device Microsoft Surface Pro9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue The last update of Dropbox trigged a complete re-index of all my content. After that completed (which took two days, thanks, Dropbox), all the…
Cannot see "Make available offline" option on Windows 11
Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I right click on a file or folder, I don't see the option "Make Available Offline", which I do see in my other computers. This is a fresh…
After an update the desktop app keeps indexing everything
Dropbox has just updated to v232.4.5988 and it is now indexing nearly 1.5TB of data!!!! What is going on?? I'm running Windows 11 Home v24H2 OS Build 26100.6584 It is constantly saying "Indexing 50,000+ files" HELP!!!
I see a "connection with the server could not be established" error while updating my desktop app.
Application Affected Official Dropbox Application Device (PC and macbook) Operating System/Browser (if using the web) (Windows 10 and macOS 14) Dropbox App Version (if using the app) (223.4.4909) Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an…
How can I choose more of my folders to sync to my Dropbox folder?
When I installed my Dropbox account on a new Windows 11 device, I selected a few current folders I needed immediately to be synced offline. Now, I want to add more Dropbox folders to the desktop availability in File Manager and cannot find a way to do that. I have installed the Windows desktop application, but all it does…
I can't see my "syncing issues" or new updates when I check my Dropbox folder.
Device (Dell precision 3551) Operating System (Windows 11,) Dropbox App Version (232.4.5988) My dropbox says it has sync issues but when I select show me the issues it just shows me a blank window. Not sure if that is related, I think I have always had that but wanted to add just in case. I have been finding recently that…
Macros have been blocked for my Excel files.
Hi We got problem activating Macros in Excel when opening files from dropbox. Excel has a messages in the top saying that Macros has being blocked. And there is no option to activate Macros, as there used to be. Any ideas Brgds Bent
I lost my Dropbox folder after my hard drive crashed. What can I do to get it back?
Recently my hard drive crashed and I lost my Dropbox folder on my desktop. I can still log into my Dropbox account, but don't have access to the folder on my desktop that mirrors what I have on Dropbox. How do I get it back so I can add files to my Dropbox account? It was suggested that I download the Dropbox app for…
Can't start the Dropbox desktop app. I'm getting a permission error.
bn.BUILD_KEY: Dropbox bn.VERSION: 232.4.5988 bn.constants.WINDOWS_SHELL_EXT_VERSION: 86 bn.is_frozen: True machine_id: f03ac1fc-b2fe-4ff2-b41c-930d88260d2a pid: 25292 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0…

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