Windows

There are too many context menu entries, how can I delete some of them on Windows?
When right clicking a file/folder, there are just too many Context Menu entries which is slowing down the appearance of the menu itself. Could anyone suggest how can I delete/remove some or all of the Dropbox content menu entries in Windows?
I did an advanced reinstall of my Dropbox app, but now it won't start (Windows 11).
Hi, I'm running a fully-updated Win 11 and had the latest Dropbox desktop app. As I'm in China I run Astrill VPN and have both Kaspersky and Malwarebytes apps for security. Dropbox wouldn't load so, after disabling all services and restarting several times, I uninstalled and reinstalled according to this:…
Dropbox Sprig Electron View message on Windows when shutting down my computer.
Application Affected Windows shutdown Device HP Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz, 8 GB Operating System/Browser (if using the web) Windows 10 version 10.0.19045 Dropbox App Version (if using the app) 229.4.5197 full version Question or Issue Every time I shut down my computer, it sits and waits for a…
The Dropbox app is using 21GB RAM on my new Win11 device, and no files are syncing.
I have a new HP laptop with 32 GB of RAM and Win11. Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10. On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it is slowly down everything else. And, no files are being synced. All up-to-date. Any suggestions? I keep having to end the…
Dropbox update has caused Windows File Explorer to slow so badly I cannot work
Ever since this update was forced upon us, my File Explorer no longer works properly. It takes forever to load with a green bar at the top and white icons. When it does finally load, if I click on a file to either open it or copy it or whatever, I get the blue donut and nothing happens for ages. I have to go away and do…
Why do some folders have the syncing icon when nothing is syncing on Windows?
Hi everyone, Since Dropbox updated the icon system, on my Huawei PC there are some folders that constantly show the two blue circular arrows, indicating continuous synchronization. This only happens on this specific PC, not on my other devices. The status says “All files are up to date,” and under “Issues” I see “No issues…
How do I resolve selective sync conflicts on Dropbox desktop for multiple devices?
Hi Dropbox Community, I’m using Dropbox Plus on Windows 11 and macOS (latest desktop app) to sync files across two devices, but I’m facing selective sync conflicts. Some folders I’ve deselected for syncing still appear or cause errors (e.g., “sync in progress” hangs). I’ve checked settings in the Dropbox app, ensured both…
Cannot view all my folders locally from the File Explorer, but can see them online.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop. Able to download DB for desktop and also access DB via Edge. However, when I used File Explorer to view/add content to my folders, I can only…
Backing up an NTSF drive attached to a Mac
I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…
Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.
I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly. By default windows allows me to do this and it has been that way for years, as well as when looking at them in the file explorer for the program. Some ****** update went out for Dropbox recently, and how…
Dropbox options in context menu stuck loading on Windows 11.
Operating System Windows 11 Dropbox App Version (if using the app) 228.4.5567 Syncing Status Up to date Question or Issue All of my files are currently online-only. About 90% of the time, when I right-click my files in Windows Explorer, the spots where the DropBox options would normally be say "Loading..." No matter how…
Cannot create a folder on the website by pressing 'Enter' on my keyboard
Device (Dell G7) Operating System/Browser (if using the web) (Windows 10, Chrome) Question or Issue The new UI for the Web Version is horrible. Nothing was wrong with the previous version. Now when I go to create a New Folder I get a different looking window, once I input my folder name I can no longer simply hit enter to…
How to sync changes only from my online Dropbox account to my Windows machine and not vice versa?
I accidentally messed up two subfolders in my Dropbox folder, and deleted them. Dropbox was not running. I still have copies of those folders in my Dropbox account. How can I stop Dropbox syncing the changes to the cloud, i.e. deleting those folders from my account, when I run the app on my PC? I'd like to download them…
How to make files "always available offline"?
Almost all my files are showing as "available offline" rather than "always available offline". How do I change this? When I right-click, the only options I get are make online only/ view on Dropbox.com/ manage ****** drive space. "Manage ****** drive space" lets me move files to online only but not to "always available".…
My Dropbox desktop app was updated on my Windows device. Now I can't tell if my content is synced.
OK, so the day I dreaded seems to have finally come. Dropbox rolled out its "new appearance model" to production, bringing the end of the era of status icons overlaid on program icons and, instead, in their own neat little column carved out for themselves. Yes, my Dropbox updated today to version 227.4.4774. 🙄🙄 So, in the…
Sync failing from Mac to web to Windows11
Directory created on Mac uploads properly to web but breaks on syncing with Windows11. ls -ld on new Win11 folder shows: d--------- egb foldername where I am "egb". icacls egb /grant egb:(F) causes folder to disappear. Just started happening in July 2025. Anyone have any ideas what's going on?
"Installation failed. The Dropbox installation failed to start" error on Windows 11
Dropbox has worked fine for many years on my Lenovo Thinkpad X1, then suddenly stopped working. The link on the start menu became inactive. Starting Dropbox from dropbox.exe directly said the installation was corrupt. I have downloaded the Installer and the Off-line installer and both give the message "Installation failed.…
How can I show online-only folders on my Windows machine?
I have a help ticket ongoing but maybe someone else has an answer in the meantime. I've uninstalled/reinstalled Dropbox on my laptop to opt out of the Windows update and try to avoid the conflicted folders it kept creating. It's created the Dropbox folder anew, with the few files in it online only, but since I selected all…
Create, Upload, and Share FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Windows Explorer persistent red X syncing error icon next to my Dropbox files.
Hi, we use Windows Explorer to access Dropbox from our laptops. When opening Dropbox in Windows Explorer, I get a persistent red icon like this showing in the Dropbox root folder: I think this hints to a sync problem. However certain folders can be accessed, but others shows the same issue: In the status bar, Dropbox seems…
Online-only not working in Surface Pro 11 (Snapdragon version)
Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. I have this in the main DP screen: Then I go to "Manage ****** disk space", select…
The Dropbox app started syncing all of my files, after I deleted a %temp% file.
syncing is not works properly, I reinstalled app after this problem but still problem stay same.
Files never finish syncing after an update on the desktop app for Windows
After the last update this week all my files seems to re-sync over and over, don't know if has something to do with the update. My files keeps going and going sync and never finishes. Can't sync new files. Someone knows how to fix it?
Getting "Installation failed. The Dropbox installer failed to start." error on my desktop app.
Hi everyone, I have this issue for almost two months now. After some major Dropbox update somewhere at the end of April, if I'm not mistaking, I got continuous sync showing for thousands of files in my desktop app & tried to reinstall it (Windows 11). I get this message each time ever since. I'm not technician at all,…
I can't save an Adobe PDF file with Windows File Explorer open
I can't save an edited PDF with the Windows file explorer open. I thought it was because another user had the file open, but then I discovered that I can save the file if I close the file explorer first, which doesn't make sense. I get an Adobe Acrobat message stating, "The document could not be saved. The file may be…
I don't understand the new Dropbox for Windows sync icons
My installation of Dropbox for Windows has just updated and I now see a sync status icon I've never seen before against most of my files, which looks like this. The sync icon I've always seen before looks like this. Some of my files have one of the above icons against them and some have the other, and I don't understand…
Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.
Hello, My dropbox stopped replicating of PC / Windows 11 So uninstalled and re-installed. At installation I get: error 1073741819 and installation fails all the time What should I do?
Very slow opening files and folder
Hi everyone, I'm using Dropbox (firmware n. 166.3.2831) on my gaming laptop running Windows 11. Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to open folder or file: it takes MANY seconds (10-15 seconds at least). This causes a huge slowdown in the user experience, I…

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