Sync

The Dropbox icon on my Mac is grayed out
My DropBox icon is greyed out, and I can't access files. I work in a government department, there is a lot of security measures in place, which may be the causing the problem. However, our IT people have been unable to find a solution. I have found if I disconnect the WiFi and reconnect it sometimes it reconnects.…
My Dropbox app keeps syncing and it's slowing down my computer
Application Affected Dropbox Device Dell Precision Operating System/Browser (if using the web) Windows 11 My dropbox started syncing in the morning and 12 hours later it still does. Also the folder from my partition just became with 400gb smaller and keeps decreasing. I have the situation on a Dell running Windows11. No…
How can I set up my new computer to show all my folders in my Dropbox folder?
Device Macbook Pro M5 Operating System/Browser (if using the web) Tahoe 26.0 Dropbox App Version/Browser Version 243.4.6956 Question or Issue I have an existing Dropbox account, linked to a phone, my old computer, now my new computer. Due to limited ****** drive space, I specified only a few folders and files be available…
Feature request: support multiple .dropboxignore files in subfolders (like .gitignore)
Why this matters: current single-file approach breaks common industry project workflows with repeated folder structures. The industry solved this problem years and years ago with .gitignore, now you decide to throw that out the window for a large one at the top. As someone who works on lots of different unity projects, I…
New files in Available Offline shared folders don’t auto-download for all users on Mac
Device Macbook Pro Question or Issue Hi, I’m having an issue with a shared Dropbox folder on Mac (M-series). My default sync setting is Online-Only for new files, but if a folder is set to Available Offline, any new files I upload automatically download offline for me. However, for the other user, even though their folder…
How to sync to an external Thunderbolt 3 SSD Drive on Mac?
Device Mac Studio M1 Max Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) (240.4.8609) Dropbox Plan (Plus) Question or Issue I have purchased a 2TB Thunderbolt 3 SSD to use as an external drive for Dropbox as I am running out of space on my 1TB drive in the Mac Studio. For…
Is there a dynamic algorithm to keep files local?
I use Dropbox across two desktops, one laptop and an Android phone, primarily for synching, less for sharing. On the laptop, I would like to store all files locally that were opened in the last 12 months, on any connected device. Is that possible?
I need help to terminate a sync gone bad
I posted the text below to the Dropbox help, and the suggestion I got was to pause the sync. Well, that's not what I want to do. The next suggestion this AI bot came up with was to quit the Dropbox app. Besides the fact that I had already done that and mentioned it in my text, quitting the app does not terminate the sync.…
User Account Control pop up asking if I want to allow this app to make changes to my device.
I am constantly getting User Account Control question popping up asking if I want to allow this app to make changes to my device. Dropbox Update and the publisher's certificate shows that i was issued by DigCert Trusted G4 Code Signing RSA-4096 and that it was valid from 1/24/2024 to 2/13/2026 (which makes this expired).…
The Dropbox desktop app doesn't load after restarting my computer on Windows 11.
Application Affected DROPBOX Windows APP Device Gigabyte i5 Computer Operating System/Browser (if using the web) Windows 11 Pro, Firefox browser Dropbox App Version (if using the app) Dropbox 243.4.6956 Question or Issue Upon restart, the Dropbox app does not load, I've put the startup link in the User Startup folder and…
Un-syncing DELETED/MOVED folders instead of "un-syncing"!?!
I initiated a sync change on one our computers, un-syncing about 50% of various top level folders (and their contents) to that device. Then I noticed on our OTHER computers/devices those folders and MANY others were now missing!? Maybe Dropbox accidently "un-synced them everywhere" ... which it shouldn't have! I next…
The Dropbox ignore feature isn't working
Operating System Windows 11 Dropbox App Version (if using the app) 244.3.6525 Issue I am a developer and created a rules.dropboxignore file configured to ignore the **/build folder. When the folder is created, it does not sync. However, sometimes when I start the Dropbox app (or VSCode, I cannot identify what triggers it),…
Cannot sync due to permissions on macOS Sonoma
Device Mac Mini M2Operating System/Browser (if using the web) MacOS Sonoma 14.3.1 Dropbox App Version (if using the app) 242.4.5815 Syncing Status Files are unable to Sync Question or Issue Files won't sync on Mac OS. I have tried this on windows PC on the same network, and it works fine. I think this is a MacOS Bug with…
How safe is it to move my Dropbox folder to an external HDD drive?
Hi everyone, I am a video editor working with large RAW footage files through Dropbox and I'm trying to optimize my storage setup after adding a new drive. My setup is a newly purchased 10TB External HDD and a 2TB external SSD. The Dropbox folder is currently on the SSD because when I frist set everything up, the SSD was…
The Dropbox desktop app is stuck at "Upgrading Database" on MacOS
Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several days, my Dropbox App does not reflect the contents of my Dropbox. When I sign in to dropbox.com, I can see that all my files are on my…
Why is Dropbox indexing on every restart of my computer?
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
I have 3 Dropbox folders after opting out of File Provider
Dropbox Mac Studio Mac 15.7.4 Using app but can't find version, I think its the latest I had to sign in and out of the app on 3 March due to a syncing loop, and when I signed back in, I inadvertently forgot to opt out of File Provider. After I relogged in, I ended up with two Dropbox folders on my Mac, one in Locations,…
Dropbox desktop app on my Windows is stuck. "Reconnecting to the internet. This may take a moment".
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- * Internet Connection Issues * Firewall or Antivirus Blocking Dropbox * VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) * Dropbox Server Issues (Dropbox in…
Dropbox app on Windows 11 intermittently hangs.
Application Affected Dropbox folder and tray application Device Dell Alienware Aurora R2 Operating System/Browser (if using the web) Windows 11 24H2 and now 25H2 v235.4.5905 Question or Issue The Dropbox application has been intermittently hanging on my computer for at least 4 months. I use the app to take photos with my…
How to move my Dropbox folder without losing files?
Device (Dell Desktop Operating System/Browser (if using the web) (Windows 10) Dropbox Plan Dropbox Essentials Question or Issue Can't find the live support link????? Have a sync error not enough disk space......trying to move dropbox folder to new drive on same computer & don't want to mess up or loose files!!!! I also…
I'm unable to move my Mac Desktop folder to Dropbox.
Device (iMac) Operating System/Browser (if using the web) ****** Sur 11.7.10 Dropbox App Version (if using the app) 243.4.6956 Dropbox Plan Plus Question or Issue I am trying to make my Mac Desktop accessible on other devices. When I move my Desktop folder into Dropbox, the original Desktop Folder remains in its original…
Having issues after trying to sync a folder that was larger than my free ****** drive space
hi guys, i just bought dropbox for it to automatically backup a folder of my work while always syncing the newest versions and changes that i make for it now i figured that if i want it to sync, it will take about as double as storage on my mac (which is really weird and annoying for me but ok), and now i want this sync…
Some folders are not available for syncing to my Dropbox folder in the sync options
Device Mac Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) ?? Syncing Status "Up to date" Question or Issue My son's business uses Dropbox. I also use Dropbox personally. The business has shared many folders with me. When I go into my sync options, not all the folders…
I seem to have two Dropbox folders after updating to File Provider
Yesterday the desktop app was saying that my files were up to date, but they weren't. My Dropbox folder had sync icons, but if I right-clicked on one I got a message that "Your device couldn't connect to the server. There may be a problem with the server or network." Conversation with bot about this: #26110456 Today the…
How can we speed up a first-time sync of a team account on a new computer?
Hi everyone! Everytime we replace a laptop, and do a first time setup of Dropbox, it takes FOREVER for our Dropbox Team folders to sync. Menu item at the bottom is stuck at Syncing. No matter who it is. These are new 16" M4 MacBook Pro laptops. Sequoia macOS verison 15.7.x (a mix) with the latest Dropbox install version…
I'm working with two Windows laptops and get conflicted copies. What can I do to resolve this?
Good morning, I have searched but been unsuccessful in finding help for my specific issue. Please direct me to the correct place if I have missed the relevant response. Otherwise, here is my issue. I work across two Windows 11 laptops. It is just me, no teams involved. Regardless I often get conflicted copies in Computer B…
Syncing does not proceed on my fast W10 PC
I have DB 241.4.4853 on Win10 PC. Dropbox keeps Uploading 203,163 files and downloading 5 files, but no progress for days. I do not see any updated DB content on my laptop (my other computer, W11) Dropbox folders. I have very fast PC and light fiber connection 500 MB up and down. What may be the problem and solution? I…
Can only view partial folders & files on Windows 11 & Windows 10 computers.
I am using a Dell Alienware w/Windows 11, Alienware w/Windows 10, and an Android device. A couple of weeks ago I had an issue with Outlook 365 (on my Win 11 device) and had to reinstall it a couple of times. It ended up being a corruption issue that a computer place had to fix for me. During the reinstall process I was…
Dropbox is not syncing on Windows computer.
I have Dropbox Basic on my Windows computer, iPhone and iPad. On the Windows computer, the files I add do not sync. Can someone explain how I should do to get it to work?
Can't download/sync large files as I get an out of disk space error even though I have enough
Dropbox Plan Advanced Device Macbook pro, Apple M1 Max Operating System/Browser (if using the web) Sequoia 15.7.2 Dropbox App Version (if using the app) 241.4.4853 Question or Issue I hope you can help. I'm trying to downlaod 3 large video files (105GB each) using the Dropbox Desktop App. When I check how much free space…

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