Sync

My Dropbox organization was a mess. I had 4 folders setup for organization: Projects Areas Resources Archive They were previously designated Available Offline. I moved a bunch of online-only files into those folders, and they became available online. Is this the behavior that is supposed to happen? If so, how are we to…

I just bought a new M4 MacBook. I've been using Dropbox for years on a Windows computer and an M2 MacBook. But I can't get it to work on my M4 MacBook. The window stays stuck on "Syncing…" with no file count or time. I've tried restarting Dropbox, restarting the file provider service, checked that Dropbox had all the…

It shows as connecting and cannot synchronize data to the folder?

Hello, I have a couple machines on my work Drobox account. One of them needed to get updated from Windows 10 to Windows 11 so I had a reputable computer shop do a full install. They backed up my Dropbox data but when i got the machine back I had to install the Dropbox app. The new install seemed to work fine and I saw a…

Not realizing what I was doing I logged out of dropbox on my computer. After logging right back in, dropbox made me pick a different location on my machine. Why would it do this? Now I have dropbox in two different locations on my computer… I've been using dropbox for almost 10 years, but the amount of quirky issues I've…

Over the last few days, every time I try to save a downloaded file to my folders on my PC, I get the following error message: What is causing this, and how do I ensure that I can save to my folders as before?

If a file is open when you mark it online-only, the eviction fails permanently and silently. There is no way to see which files failed and no way to re-trigger them, so on a large account they accumulate until a substantial part of the disk is held by files the user already told Dropbox to remove. In my case 1.39 TB. The…

A few weeks ago, I suddenly had the issue where I didn't see any right-click context menu options for my synced Dropbox folders. Troubleshooting that eventually led me to do an advanced reinstall on Friday laster week, and since doing that, I do see the right-click menu options, again, but the app is continually stuck in…

They are visible on my Dropbox account when viewed in the browser, but are missing on File Explorer. Is this a sync issue? How do I get visibility of these files in Explorer?

I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…

I am using QNAP NAS with Hybrid Backup Sync (HBS3) to perform two-way synchronization between the NAS and Dropbox. Occasionally, an MP4 file uploaded from the NAS to Dropbox becomes corrupted. The situation is as follows: The original file on the NAS plays normally. HBS3 reports that the synchronization completed…

Hello. In several files and folders in my Dropbox, clicking "Make Available Offline" does nothing. See the screen recording below. How do I resolve this? [Removed as per Community Guidelines] The files with a green checkmark are ones I got it to download by opening the file in Preview. There are no special characters…

MacBook Pro M1 Max, macOS 26.6.2 (25G83), Dropbox at ~/Library/CloudStorage/Dropbox. 2.58TB used of 3TB. Default sync state for new files is set to Online-only. I have had large folders set to online-only for months. Dropbox reports them as online-only, but the disk space is never released. Sync and Storage still shows…

Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…

I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask

I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available

Hi, everyone! I have been experiencing an issue with Dropbox since September 1, 2026. We use Dropbox on four different Macs to access and work with the same files. Since September 1, the “Make available offline” and “Make online-only” options have completely disappeared from the Finder right-click menu. Our current setup…

My phone routinely uploads photos and videos to Dropbox Camera Uploads, but recently i noticed that the files are no longer being downloaded to the Camera Uploads folder on my Windows 11 laptop. I can go into Dropbox online to see them, but I need to appear on my laptop as they always have. I've used 64% of my Dropbox 2Tb…

I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account". It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away. BTW, when I upgraded, there…

Typically I have not used the SYNC feature. My system drive space is limited. I now have purchased an 8 TB drive and would like to SYNC my 2TB DropBox account (files) with my external drive.

Using Ubuntu 24.04 Noble. Dropbox hangs. All files/folders in Dropbox folder are shown with blue circle against them which doesn't change. I've tried reinstalling Dropbox using instructions at [link removed as per Community Guidelines] I'm on Dropbox Basic plan so I can't get support from them. I've obeyed instruction to…

Hi all, My company uses Dropbox to store and transfer a large collection of CAD files (Autodesk Inventor). I'm hoping someone can help with two issues we've been having. Issue 1: Restored files are not the most recent version A few months ago I selectively unsynced ~700 GB of files from my local storage to free up space.…

Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…

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In addition to syncing many files with my Mac, I need to offload at least 100GB of large projects so I can make more space on my hard drive. I know a tag "online only" allegedly exists to allow you to do this in DropBox but I have never seen it, no matter how much I right click, neither using the DropBox desktop app or the…

I had an older MacBook M1 configured with two external drives that were successfully backed up using Dropbox Backup. The backups completed and had been working perfectly for several years automatically updating with any new data. Today I migrated to a new MacBook M4. The same two physical drives are connected, with the…

hey for some reason , suddenly the online only and offline options when you right click a folder or a file are not showen. everything worked perfect until today and i havnt changed anything. what can it be ? it doesnt even shows the signs on the folder or files which one is on the computer and which is online. im working…

Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…