Sync

I can't move my Dropbox folder from the C drive
I have tried several times to move my DB folder from the C drive to another location. I have followed the instructions carefully but each time some of the files get copied to the new location but only a fraction of them make it. The folder remains in the C drive and it is the one that gets updated. One clue that may help…
20GB of content were made online-only, and I have no access to them without my consent.
Enough is enough. After 10+ same accidents. This happened again - last nail to the Dropbox coffin. I'm the customer since 2011, paid 15 years of subscription and they refuse to fix the essential problem. I'm not risking this again, leaving to MEGA where this problem do not exist. No matter what settings you turn on or off.…
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
Dropbox files showing 0 bytes and missing offline controls on Mac OS
Hello, I recently set up Dropbox on a brand new MacBook Air and something is not working correctly. What I am experiencing: Dropbox appears in Finder Some files open normally Some files show 0 bytes and cannot be opened I cannot see options like "available offline" or "online-only" in Finder Selective Sync says "No folders…
Changing the video Thumbnail Photo/ poster frame
Is it possible to change a video poster/ thumbnail of the image in the share links?
How can I stop a computer that hasn't been used in months from syncing with my account?
I would appreciate advice on this scenario: I am a solo user. I have Dropbox synced across several computers: a desktop and a laptop that are in my possession, and another desktop at a family house that has been shut down for months. Now someone else needs to use that machine; I will not be present. If sync is initiated on…
The "dropbox running" Linux command returns wrong exit code
The CLI command "dropbox running" returns exit code 1 when Dropbox is running and exit code 0 when it is not running. user@host:~$ ps aux | grep dropbox$ user 13953 6.9 2.8 7108024 442272 ? Ssl 07:13 1:24 /home/user/.dropbox-dist/dropbox-lnx.x86_64-252.4.3485/dropbox user@host:~$ dropbox running user@host:~$ echo $? 1…
Some online-only files have 0 bytes and no content on the desktop app and website.
I recently discovered that many, if not most, files in one particular folder are showing a file size of zero bytes, and opening them shows no content. It seems quite random as to which files are affected. The date created seems to make no difference. Hundreds of files are affected. It makes no difference whether I access…
iOS / iPadOS live activity for file uploads / transfers / syncs, etc.
Can we have notifications / live activities like this for Dropbox transfers / uploads, please? Instead there are large numbers of desktop of mobile notifications for X number of files being uploaded. This would be so much better - thanks in advance! I suggested this on X:…
Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there…
Files disappear from folders in Dropbox after I double click on them on Mac OS Tahoe 26.4.1
A very unusal behavious is happening with files in subfolders in my Dropbox. I'm using macOS Tahoe 26.4.1 on a MacBook Pro M1. For every file in any of the subfolders of my Dropbox folder, when I double click on a file to open it - any file - it simply disapears. Be it a shared folder or not. The file continues to exist in…
My app is having syncing stuck issues after switching to File Provider on Mac OS.
Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced files often, although randomly, end up missing or displaying as 'zero bytes'). Now I've updated to the new File Provide…
Data marked as available offline is being switched to online-only mode; the download will take hours
A coding project that I had set to ‘available offline’ was switched to ‘online only’ overnight, even though the offline icon is still green. I can’t work on my project until it has been downloaded again. It’s already taken two hours to download the folder (approx. 1.2 GB).
Syncing icons are no longer visible in my Dropbox folder on macOS Sequoia
Hello, For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox version is 218.4.4348. I've tried several things but nothing works. My other users have the same problem. Has anyone managed to solve…
Issues with the Dropbox desktop app's upload progress bar on Mac
Your desktop client for macbook is confusing and poorly designed: - it only sometimes shows the amount of time left on an upload. - The upload progress bar rarely works, see attached, showing an indeterminate progress indicator i.e. "throbber". - In this example it says its syncing 4 files when I only put one in. - It…
Can I sync a folder to the cloud and not the rest of my devices?
Can I create a folder to dropbox desktop app that will sync to the cloud but not in other devices?
Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer
I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
No option to "make available offline" and also no cloud icons. Help?
Hi, after being on vacation for a few weeks, I went to work on a client file that I keep in the cloud until I need to work on it. When I went to select "make available offline", I don't see any of the previously available Dropbox file options. I keep most client files in the Dropbox cloud until I need to work, then put…
No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options that I could find online:…
How can I cancel the syncing process of the Dropbox desktop app on my Mac?
I am a realtor and I use drop box to share video files of houses to my out of town clients. I started running low on hard drive space on my Mac. I realized I had lots of videos in dropbox but also on my local hard drive. So I selected a bunch of file (about 685 GB) that I wanted to move to online only. However, it's giving…
How to keep an offline backup of my files?
I’m trying to work out how to use Dropbox in my use case and one of the things I’ve picked up from other posts is the number of people who get told in quite direct terms that they should have an offline copy of their Dropbox files. My question is - how does that work in a scenario where the laptop only has say 50gb spare…
Dropbox app wants to create new Dropbox folder on desktop every time I sign in
I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…
PDF Files Turned into .INC files and are now inaccessible
All of the PDF files that I have saved have turned into .INC files. Opening them seems to indicate that they are encrypted now as they are just gibberish text files. My Norton Small Business Security is telling me that "We prevented your connection to previews.dropbox.com because is it a dangerous webpage. Threat category:…
Can't see the 'online-only' option to free up hard drive space on my Mac Book
I'm trying to free up HD space on my MacBook, but the help instructions aren't helpful. In the Dropbox folder, right-clicking on any file or folder does NOT show the 'Make online-only' option. Clicking the Dropbox icon on the taskbar, then my initials in the bottom-left corner, does NOT show 'Manage hard drive space'. Can…
Boxifier/MyCloudHome upload fails when trying to sync files from my iPhone.
Hi Everyone, I'm wondering if others have encountered this scenario: I use WD MyCloudHome as my home server, with a drive mapped to my laptop where I have Boxifier and Dropbox installed. If I use my laptop to manually create a subdirectory under a folder that has been "Boxified", the new folder is synced with dropbox…
How do you organize large collections of gaming and media files efficiently?
Hi everyone I’ve been reorganizing a large number of gaming-related files, screenshots, setup notes, and performance-testing folders recently, and I was curious how others here manage everything efficiently with Dropbox. Do you prefer keeping everything in broad folders, or using more detailed category/subfolder structures…
I deleted 4 files in my Documents folder, now I can't open the Documents folder on my laptop
I have exceeded the limit of files permitted in my Dropbox account and must delete files by the end of the month. I started by deleting four documents in my Document folder on Dropbox. Now I can no longer open the Document folder on my laptop. When I try to open it, a message pops up on my laptop that reads "“Documents”…
Why were conflicted copies of my folders created on some connected devices?
On my iPhone, in addition to my usual folders I created (let's call them name1, name2,..), I see a second copy of TWO of them, "name1(conflicted copy 2026-04-27" and "name2(conflicted copy 2026-04-27". Some but not all folders inside these appear in both, but some apparently have been moved to the "conflicted" version…

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