Sync

Sync arrows showing on my files in the Dropbox folder but the app is not syncing
Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between online-only and local Rebooted my machine Paused and restarted Dropbox sync The only thing I haven’t tried yet is completely…
Dropbox syncing doesn't work the way it used to
Device Dell Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue I don't know what y'all did recently, but as far as I can tell, it has ruined dropbox. Selective sync no longer actually synchs files, just make ****** cloud icons. Each time I try to access a file, and I have more than 15 GB of…
How can I add more folders to my Dropbox folder after choosing not to sync all?
Question or Issue I installed the dropbox desktop app on a new computer I set up. During the install it asked if I wanted ALL folders/files or just some. I selected a number of folders to be included and proceeded. I now find that I want to add more of the folders on the .com site to the desktop site and have them synch.…
My Dropbox app (on macOS Tahoe 26.3) has been stuck indexing for a few days.
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol…
You are not eligible for Dropbox on File Provider at this time
Device Macbook Air 2020 M1 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Standard 2TB Question or Issue I have selective sync on. When I look at the Sync tab in Preference, it says "You are not eligible for Dropbox on File Provider at this time" under…
How do I resolve a selective sync conflict after reinstalling the Dropbox app on macOS?
Device MacBook Air Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Due to a failed macOS update I had to reinstall macOS and recover my data from a Time Machine backup. However, the system reported that my Dropbox app was corrupted, so I…
My Dropbox app on Windows is stuck indexing for 2-3 days now.
Hello, I am facing an issue with my Dropbox desktop app on Windows where it has been stuck on indexing for the past 2–3 days and no files are syncing. The Dropbox web version is working normally and uploads, transfers, and syncing through the browser are fine. The problem is only in the desktop app, which also does not…
The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop Mac Studio Ultra M1 Sequoia 15.7.1 237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no longer shows up. Huge problem for those of us sharing a zillion gigabyte dropbox and constantly syncing and unsyncing. There have…
My Mac desktop app shows sync issues due to permissions, but all settings are correct.
Device (Mac Sudio Operating System/Browser (if using the web) Mac OS 26.2 Tahoe Dropbox App Version (if using the app) 241.4.4853 Syncing Status (Upto date) Question or Issue I am getting sync issues for several files (see message) asking for "permissions," which all permissions in system settings are already given, so I…
Green checkmarks are missing on my Mac's Dropbox folders.
Device Apple MacBook Pro, 16 inch, 2021, M1 Max Operating System/Browser (if using the web) MacOS Tahoe 26.2 (25C56) Dropbox App Version (if using the app) 241.4.4853 Syncing Status Up to date Question or Issue I've noticed that the dropbox folders on my local drive are no longer displaying the green checkmarks to indicate…
Should I make everything online only before moving my Dropbox folder to another drive?
Hi, so I want to move my dropbox folder to another drive with more space. Currently my dropbox have around 500 GB of available offline files. It's a company dropbox so in total it has 6 TB of files. I want to move the dropbox folder to a 2tb drive. I read so many problem about indexing that took forever or other syncing…
Dropbox indexing freezes on my machine
Operating System/Browser (if using the web) Window 11 currently uptodate Dropbox App Version (if using the app) 239.4.8301 Syncing Status frozen Question or Issue I've had this issue for months now anytime the computer it turned off or goes to sleep. Dropbox is not available on the computer when indexing freezes. The only…
Bring back full text link for pause menu
In the previous version this complete text was a "link" that opened the "pause syncing" menu In the new version only the chevron seems to open the menu and on higher resolution monitors or when you are trying to multitask and trying to do something really quickly trying to hit the tiny mark is really annoying. Is it…
All of my files are trying to sync on v241.4.4853 - my sync settings don't work.
24144853 seems unstable, app wants to synchronize all files, and sync preferences does not work properly
I've got a selective sync conflict on all my devices
Devices Microsoft Surface Pro 11, Apple M4 MacBook Air, Apple M2 Mac Mini, Apple iPad Mini, Apple iPhone 16 Pro, Samsung Tab S11, Samsung Tab S7 All of a sudden this morning almost every other file in my dropbox now has selective sync conflict. What is the main reason these conflicts happen in the first place? Is it…
Dropbox files don't sync from my laptop to my iPad.
The files on my laptop do not update to Dropbox folder on my IPad. What could be the issue?
Folders with green checkmark still empty while syncing
I have about 3TB of files only stored on dropbox. I got a new external drive and wanted to download everything locally for offline availability (the whole 3TB) by syncing. Now some Folders are showing a green checkmark as if they are fully syncing, but they are empty, not containing the files that should be there. On the…
Dropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device MacBook Air M4 Operating System/Browser (if using the web) Sequoia, Tahoe Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Family Question or Issue My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has…
My files aren't syncing. Is my app connected to the right account?
I am a new employee to a company. The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company. When I open preferences below is the dropbox folder location which is that of the previous employee. How can I resolve this issue?
I can't access or download my local files in my Dropbox folder
Device HP Spectre x360 Convertible 13-w0XX Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version (240.4.8609)/(Firefox 147.0.2 - 64 bits, Google-Chrome) Question or Issue Since quite some time I can't use (download) files from my dropbox. I continuously synchonize my documents with…
Raw iOS files are uploading to Dropbox as .jpg via camera uploads.
Hi - I just saw a post in which April from Dropbox said that Apple Camera Raw transfers on camera upload (I’ve noticed mine don’t) and then did simple test because I don’t use iCloud instead preferring to use dropbox. And voila. Jpg uploaded. Only. No dng. Why is Dropbox so confident that it uploads raw when it clearly…
The "make available offline" feature doesn't work on my iPad.
"Make available online" does not work with IPAD. What do I need to do?
List of not-synced folder when using Dropbox Selective Sync
When using Dropbox Selective Sync how I can see a list or generate a report of the folders I do not see on this device (i.e. I do not sync to this device)? I know in the Dropbox Selective Sync Panel I can click through all the folder and subfolders to find the ones I do not sync, but a list in a text or PDF file would be…
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said…
Files on third computer are not syncing with the files on my other two computers
I have a windows and a linux computer that are successfully syncing the files in their dropbox folder to the files I see when I log into dropbox online. The problem occurred when I created an account (using the same email address) on a third (windows) computer - it does not sync at all. The files when logged in to dropbox…
I can't make files available offline on Mac OS
Application Affected Dropbox Device Mac Studio Operating System/Browser (if using the web) macOS 26.2 (25C56) Dropbox App Version (if using the app)241.4.4795 Question or Issue Setting up a new Mac. I've a Dropbox with a few 100 GBs worth of stuff, I want 99% available offline at all times (not short of storage on the new…
How can I sync my Dropbox files to File Explorer?
Question or Issue On my old laptop I could see Dropbox in my file explorer. After changing to a new laptop I can not find any instructions on how to do this. The more I look the more I get annoyed because there is just nowhere where I can find instructions or get help. Can anyone here help me with this?
Files only saving to Dropbox folder and not online
Question or Issue I think all my files are being saved locally on my Macbook in the Dropbox folder and not being uploaded/synced to my account. I need to free up space on my Macbook and want these files to be online-only. There are no icons (grey cloud or green tick) by any of my files & I think I've been wasting my…
Synology Cloud Sync is only uploading small files
I have a Synology NAS (DS418Play). I want to use Cloud Sync to back up some folders. I'm running DSM 7.2.2, Cloud Sync 2.7.2 (Newest). I have 2 test folders, one encrypted, one clear. The folders contain 2 files. Small.txt (21 bytes) and ******.jpg (3.9 M/b). Small uploads, ****** does not. Synology support checked my…
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop…

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