Sync

I don't see "sync now" or any other similar options (never had).
Application Affected (Dropbox Desktop, though same on my ipad and Samsung phone as well.) Device (Desktop)Operating System/Browser (if using the web) (Windows 10.) Dropbox App Version (if using the app) 239.4.8301 I have seen a new option to immediate syncing in case the queue is long but I never saw it popping up in my…
The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
Question or Issue The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
Dropbox created a new folder after reinstalling and I can't access my Downloads folder.
Application Affected Drobox Device Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Trying to reinstall Question or Issue I let CCleaner clean my Windows 10 desktop registry (I know.... ****** mistake). Afterward Dropbox did not work. I uninstalled and tried to reinstall…
.txt, .py, .java files all empty, and my quota is full
I am trying to sync my dropbox account from my old laptop to my new laptop (both Windows 11). However, I noticed that all my files containing code are all empty. I checked these files on the dropbox website as well and they all show 0 bytes. Upon checking the version history, it still shows 0 bytes. These files are all…
The latest desktop update on my Windows 11 wiped out 2 days of work.
Application Affected Dropbox basic Device Dell XPS Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 239.4.8301 Question or Issue Consider this a bug report. When rebooting today 1/13/2026, Dropbox forced an update. It had been working fine yesterday. When it was done, everything…
My Windows desktop app can't sync 19 files (I'm asked to give permission for access).
Device Lenovo desktop) Operating System/Browser (if using the web) Windows 11 automatically updated, Chrome Browser also updated automatically Dropbox App Version/Browser Version 238.4.6305 updated regularly Question or Issue Dropbox recently had a "disagreement" with One Drive following a Microsoft update and was unable…
Dropbox doesn't keep my selective sync settings when on OSX Sequoia 15.7.3
Application Affected Dropbox app and Selective Sync Device MBP 2.3 Intel, 16GB Memory, 1TB SSD Operating System/Browser (if using the web) Sequoia 15.7.3 Reference the screenshot below. This is a mess, which am I supposed to choose? At the top it says "Choose folders to store only in the cloud". (That used to mean you'll…
I can't see any syncing icons or right-click Dropbox menu options on my macOS Sonoma.
App: Dropbox (latest version) 239.4.8301 Devide: MAC book PRO 14 inch, 2023 Operating system: Sonoma 14.7.5 I can't see both syncing icons and right-click menu options on my laptop. This happens after remove an old account and sign-in into a new profile (part of Dropbox Teams) I try everything that was suggested, like…
How do I quit the Dropbox app?
Issue: What happened to the button that allowed us to quit Dropbox? The button was definitely there in Dec 2025, but now it's gone. I need it because I'm working with large files that can only reliably sync over my work/home wifi network. Device: Desktop & Laptop Operating System: Windows 10/11 Dropbox App Version/Browser…
Unable to move the Dropbox folder to a USB drive. 'Error this folder is on removable media.'
I'm using Dropbox on a Windows 11 Dell laptop with v239.4.8.301, but I can't move the Dropbox folder to a new Sandisk 1Tb USB. The Sandisk is recognised on my PC as drive 'D:' I'm currently running out of disk space (1Tb on my ****** drive), hence the need to switch to the Sandisk. I have tried changing the Dropbox to the…
I reinstalled the Dropbox desktop app on my macOS Tahoe and have two questions.
Device iMac (M1, 2021) Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Dropbox folder is on an external 4 TB SSD. Yesterday I deleted the Desktop app and erased and reformatted the external drive. I reinstalled the Desktop app and reinitiated…
Dropbox is stuck syncing 60K files or 118GB and taking ~200% CPU
Device iMac 2019 27-inch Retina 5K Operating System/Browser (if using the web) Sequoia 15.7.2 Dropbox App Version (if using the app) v238.4.6075 Syncing Status "Syncing 60,850 files " Question or Issue I recently updated my mac OS to Sequoia 15.7.2. Since that update my dropbox has been stuck at syncing thousands of files…
Larger folder refuse to become available offline on my PC.
Hi all, I have a Dropbox Plus account and wish to save files for offline access. I can do this by toggling Offline Access in Preferences with some folders but for the larger folders Dropbox refuses to let the files download and all is only available online. There is plenty of storage on my PC or external drives that I have…
I'm having sync issues since renewing my subscription
[Removed as per Community Guidelines] I have been a long-time user of Dropbox without any issues until recently. However, since my subscription renewal on November 27, 2025, I have been facing critical problems. Due to a credit card issue during the renewal process, I updated my payment method to a new card, and the…
The desktop app is creating many log files on Linux
Application Affected cloud synchronization engine - CLI and Nautilus extension Device Thinkpad Operating System/Browser (if using the web) Ubuntu 24.04 Dropbox App Version (if using the app) 2024.04.17 or v238.4.6305 Question or Issue Currently, a sync never ends and is creating log files like 160 GB. Dropbox has to sync…
“Syncing with Dropbox paused” error when I access my Files app on iPad
I have an iPhone SE2 and iPad Air 5th generation. When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad and works fine on iPhone. I have seen similar discussion here and the situation looked exactly the same. The solution there was to simply open the preview app. I’ve…
The desktop app suddenly "downloading" 500 files forever and not making any progress
Device Ryzen 7 5800 CPU, 32 GB DDR4 RAM, Dropbox folder is on a 1TB SSD, 26 GB of Dropbox storage. Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6305 Syncing Status "Downloading" Question or Issue Since yesterday, my dropbox desktop app has been stuck "downloading" 580…
Finder integration broken on macOS 15.6 (no status icons, incorrect folder sizes)
Application Affected (Dropbox App, Finder Integration) Device (Mac Studio M4 Max) Operating System/Browser (if using the web) (macOS 15.6) Dropbox App Version (if using the app) (240.2.8086) Question or Issue I’m having a Finder integration issue after installing Dropbox on a new Mac Studio running macOS 15.6. Setup…
I have two Dropbox folders on my computer - how can I fix this?
Application Affected Dropbox Folders on Desktop Device Desktop Operating System/Browser (if using the web) Windows 11 Question or Issue i tried to open dropbox from the programs below and it offerd me to put the dropbox folder on another location on my computer and i by mistake now i have 2 dropbox folders on my desktop, i…
My files appear to be empty after editing
Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead…
The desktop app is syncing forever
I am in this situation now. I have Dropbox business with 3 Tb and I have lots of files... It was fine until last week or so when I tried syncing and it syncs infinite. It starts at about 7K files and I let it run. I noticed that it will be at say 7232 files then it will jump to 7258 then start decreasing. It does this…
The new file system for the desktop app slows down the file sync
This new file system that you made me do is terrible. It take me ages to get my files to trasnfer now. Between dropbox and my desktop. Forget trying to workout of dropbox bx it just lags so bad. I have 5 computers and its doing it to all of them since this ****** update. Very diassapointed and looking at alternatives to…
The photos from my phone do not show up in the Photos and Screenshots folders on my laptop
Bought a new Dell Inspiron 15 Laptop, Windows 11, last Dec. Since then, my photos disappear after uploading from my Samsung Galaxy phone. Photos file and screenshot file are still in my Dropbox App on the laptop, but photos don't show up. Also got a storage limit alert email. In the last two weeks also noticed that…
What are the differences between the legacy version of the Dropbox app and File Provider?
Operating System/Browser (if using the web) Mac OS 26.2 Question or Issue I use DB on my desktop and work with 3 other people, sharing and updating Word docs and videos from Zoom. We've been doing this since 2012 and I am sure we all use the Legacy version. Not even sure when DB started using File Provider. I have been…
App on phone has files, but app on laptop has only recent files
Application Affected (Dropbox app phone and laptop.) Device (iphone 16e, ASUS Sonic master and ACER TravelMate.) Operating System/Browser (if using the web) (Windows 11, ) Dropbox App Version (if using the app) (454.2.2 - I have Dropbox Plus on my phone and it was synced to my ASUS laptop but it shows as basic now on that…
What are the steps to sync files to a new PC with Windows 11?
Device Windows 11 (New Laptop) I got a new Windows 11 machine. Before I make the switch I wanted to make sure I've got the steps to easily sync my files onto the new machine. Please comment on my expected steps below. * Pause syncing on old machine. * Install DB on new machine, sign in and sync FROM DB. (would this be a…
Camera uploads files are heavy and sync slowly due to that. How to stop syncing new files?
Device DESKTOP Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue Camera Uploads is Packed, very heavy and move slowly due to that, I want to move the old photos to another folder which i will create and i dont want the latest photos to sync again, how do…
My Dropbox app keeps indexing files and I'm running out of ****** drive space
I was running out of room on my MacBook Air (2 TB, Sonoma 14.7.8) and was told to make all Dropbox folders Online only to free up storage. It started indexing and freed up almost 1 TB so I was happy for a few minutes. Then it kept indexing and a few days later I was out of memory again. This has been going on for 6 weeks!…
Apps create conflicted recursive copies of their contents filling my drive
Application Affected Dropbox Device Various Macs Operating System/Browser (if using the web) macOS Tahoe 26.2 and various Macs on lower versions Dropbox App Version (if using the app) 238.4.6075 Question or Issue For the second time now, I've found a file in a Dropbox folder that recursively keeps adding conflicted copies…
I changed my e-mail address and now the Dropbox desktop app doesn't sync anymore
Device Macbook Pro, Apple M1 Pro, 16GB Operating System/Browser (if using the web) macOS Sequoia 15.7.3 (24G419) Dropbox App Version (if using the app) Syncing Status Question or Issue I remember getting a message saying that it cannot store the file. It asked me to check the internet connection, but that worked fine.

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