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All my Dropbox shared links suddenly stopped working
Hello, I'm encountering a major issue with Dropbox sharing, and I’m trying to understand what’s going wrong. It seems that all of my shared links are no longer accessible to external users. When I open them while logged into my account, everything works fine. However, if I test the same links in a private/incognito window…
How can my client send me files larger than 5GB, if they don't have a Dropbox account?
I have dropbox plus account. My client does not have a dropbox account. Nor does he want one. How can he send me files that are 5gb and up? I'm always getting hit with the 2gb limit. I'm in video production and 2gb files are nothing. We work with files that range from 2gb to 50gb. We don't want to make our clients open…
I sent a "File Request" to a free account, but the person can't send me large files.
I have a 2TB Pro plan, and I'm sending a "File Request" to a friend which has a free account, but he still can't upload files larger than 2GB in that shared link. And even then, that goes against his free quota. What am I doing wrong? How can I have him upload larger than 2GB files at once against my quota, not his?…
Can I stop external shared link recipients from being prompted to sign up?
Hi, I am trialing dropbox advanced ahead of possible rollout. It works well on the team side, but when i share a link for an external user to browse - once they try to download it aggressively prompts them to sign up with a tiny 'download only' link. Its a deal breaker for us, it looks unprofessional and we know customers…
I can't share any folders or files because my sharing activity was interrupted
Device Dell Slim ECS1250 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 244.4.6580 Syncing Status Up to date Question or Issue I am not able to share any files or folders. Get the "Couldn't complete share" error message but without any further explanation. I have checked…
File edit access in view only folder
Dropbox Plan (Personal) Are you a Team Member or Admin? () Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (Phone.) Question or Issue I have shared a folder and set permissions to view only. I want to give edit access to a single file within the folder,…
My shared link throws a "Couldn’t complete share" error.
I checked the help center and could not find answers. The only information provided was "Couldn’t complete share". The help center just says to look for the reason in the notification, but the notification literally says to look at the help center. I've been using the same shared link for 15 years for employers to see my…
Can't view specific documents that are downloaded in the activity log
Good Morning, I use Dropbox Business and have recently been sharing information in "Can View" mode with some clients. We have been trying to track their activity and can see when they access the system but it wont allow us to see what specific documents or files they are downloading? The activity log for one of the clients…
When I try to share via email, the recipient doesn't receive it or the link doesn't work.
Until recently, all good. Now - share via email inop - recipient either doesn't receive the email, or the link is inop. If I copy the link, attach to an email, then the download is OK.
Is there a way to share a folder via email without downloads permission?
Hi! Is there any way to share a folder with email (instead of link) but without downloads permission? So only with the capability to view the folder (or files if I share a file) contents. Thanks!
My account says "We’ve interrupted your sharing activity"
Dropbox Plus, I have this note when attempting to share for over a week now "We’ve interrupted your sharing activity" I never received an email or app note about issue. I realized a file I shared may have been corrupted and removed file. Still cannot share. Chat bot is absolutely garbage and every link it gives just loops…
Public links have been temporarily suspended for generating excessive traffic.
My Dropbox link has been suspended for generating excessive traffic. I now get this warning - Unable to unban account There was a problem. Please contact support for further assistance with removing your temporary ban. I need assistance to correct this. Thanks
My Dropbox links have been suspended, but I didn't receive any emails.
Hi, I run a business using my dropbox links and anytime people try to click on them it says they're broken or not working, here's what I see. It has been like this for almost 32 hours. I NEED this back running for my business and the chatbot Ais not helping. Also this comes up when I share copy my links It might be the…
Is Dropbox Transfer secure?
I want to send some sensitive information, can I use Dropbox Transfer to do that? I have Dropbox Plus, so I cant password protect what I am sending, or add an expiration.
I can't share any links - Dropbox says my files contain phishing content.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. It's not specific to any one file. I cannot get the link to share ANY of my files. I always…
Can recipients of a shared folder link view other recipients of the same link?
I have some large files (several GB each) that I would like to make available to customers to test my company's software. Due to the file sizes, upload/download times can be quite long, and I don't want to chew up my organization's storage space by uploading each file multiple times. So, I'd like to place the files in a…
Can we create a file request for multiple users?
Is there a way to create a "generic" document request that will allow multiple users to submit documents to our team without our office having to create a separate request for each end user. What we are looking for is having a link on our intranet that will allow colleagues to submit forms and documentation that our team…
I deleted the problem file, and now sharing is running again. What was the issue?
I deleted the problem file and share worked again. However it appears to have reverted to not sharing again yesterday. Please help me understand why and what I can do to fix. Thanks Ian Duncum
No Dropbox account under my email address when someone shares files or folders with me
Dropbox Plan Basic Are you a Team Member or Admin? Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am currently logged into my account. However, when someone tries to share files/folders with me, Dropbox says there is no account…
I can't share a folder;"Couldn’t complete share.We’ve interrupted your sharing activity".
Question or Issue I can't share a folder;"Couldn’t complete share.We’ve interrupted your sharing activity"
Difficulty accessing shared files due to mandatory admin verification code.
Recently, access to shared files started requiring an extra verification code from the admin every single time. Before, opening the shared link from email was enough and things worked smoothly. Now it adds unnecessary delays, especially when the admin isn’t immediately available, and it makes the process frustrating for…
"Public links have been temporarily suspended for generating excessive traffic." Please help!
I outsource my work on dropbox (six videos appearing on my portfolio website) and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore due to: "Public links have been temporarily suspended for generating excessive traffic." In the mail, if I click on…
Upload limit for file requests on the Plus account
I just upgraded my account to the Plus today and was hoping to use it for video editing business. I am trying to get the ability to upload roughly 20gb video files, which from what I can see the plus account should be able to do easily. However, when i created the file request link and used it on another browser signed…
Sharing from my account has been stopped due to phishing content?
Sharing from my account has been stopped due to "phishing content." Please help.
My sharing has been suspended due to phishing content, even though my files don't have any.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I tried to solve with online support unsuccessufully. It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to…
My "can view" link to a file is still allowing others to edit
Question or Issue When I want to copy the link to send to someone, I delete the "allowed to edit" link and copy the "allowed to view" link. The link still allows the person to edit.
A shared folder member is getting a "You are out of memory" error
My shared account, one of musicans that I share a folder with is using windows, and he keeps having issues. The error message he was receiving is “You are out of memory”, I have asked him to delete. his old free DropBox account, which he said he did. I know it’s not my account, because I have 2 TB, and not even close to…
Questions about the "view-only" shared links
I read <https://learn.dropbox.com/self-guided-learning/dropbox-fundamentals-course/fundamentals-how-do-i-share-with-others#sharing-links,-your-way> I’ve set up a series of nested folders and a View-Only link. Q1: Is there any way that I can prevent one of my link-sent-to-visitors-view-only link from doing a Copy to…
Using Dropbox as a method to deliver photos to clients
Question or Issue I have a photography company. Over the years the method of delivering photos to clients has evolved from CD to USB drives and now to Dropbox folders. The problem I (actually my clients) have is some of my clients have complained that they had to purchase a Dropbox account in order to access the shared…
A link is generated but I'm getting an "Unable to copy link" error on my Mac.
Hi there! I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and I have 2,3 terrabytes used out of 3available so this is not a space issue. The files are images so not overly large. Any help…

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