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Put File Requests back on the menu prompt.
It was soooo simple to send a file request until dropbox took it off the "menu prompts" that appear in file explorer or finder. Just right click on the folder, select request files and then fill out the form. NOW its awful -- at least 13 steps - starting with needing to open dropbox on line - then fumbling around and…
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How can I log in to my account without having access to the email address?
I have a dropbox account connected to my yahoo email. I no longer have this email account (yahoo deleted it for inactivity) but I would like to reach the dropbox account connected to it. I have tried several times to log in using diffrent ways but nothing has worked. I would be so thankful for help in reaching all my old…
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Stopped syncing as I've used all of my storage space
I am a part of a group and I do not 'own' my dropbox account. But I am getting messages saying my account has stopped synching and I have used well over my allowed amount of storage and am being encouraged to upgrade. But it's not my account! No one else in the group is getting this message. I can't upload things in the…
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File size limitation when sharing using a Dropbox Plus plan?
Hello, With Dropbox Plus, I won’t be able to send files larger than 50GB? I don’t quite understand what this restriction refers to. Can't I upload and share a 1TB folder incl. 200GB files for example? Thanks!
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Nothing happens when I click on the "Create" button to open a file request.
I have been trying for a couple of days to create a new file request but it's not working. Once you click 'Create' the thinking spinning wheel never completes. Tried different folders, tried over multiple days. Google Chrome. nothing... It wont let me link to a screenshot sorry
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"We’ve suspended your sharing activity" error
Hi, Recently I stopped being able to join shared folders and when I share I folder myself I get this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.". I've been using this Dropbox…
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Do shared files count against my storage space?
Hello- I am wondering if shared files count in the total allowed in the basic (free) plan. There are a number of people and one non-profit organization I share files with for a total of about 7 GB. Personally I use about 1 GB. Will I be able to continue with the basic plan under these circumstances? Thanks for any…
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How can I send or share a folder privately to another user?
I want to send my landlord a copy of my ID, a bank account statement, and some paystubs. This is sensitive information, so I would rather not email it, but after exploring the various options that dropbox offers, I think this is my only option. - "Dropbox Transfer" doesn't work because my landlord doesn't have dropbox. -…
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I can't find the option on how to create a file request via the Dropbox app.
I can’t find ‘create a file request’ on dropbox app; can’t find it. It’s definitely not in ‘Files’. This feature is missing. Can anyone please provide a screenshot of how to find it? Thanks!
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I need to be able to send files to people without a Dropbox account, but can't anymore.
I received an email from Dropbox this morning that said, "Please sign in! We noticed you're not taking advantage of your Dropbox account." That's right, I'm not, I haven't been signing in, and I'll tell you why. I always used Dropbox to share files with other people. If I'm not mistaken, you ruined that functionality by…
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I can't verify my email address to share a folder
I have used Dropbox previously with no issues at another company. I have bought the basic plan and advised by dropbox support. When I go to share the folder, its says I need to verify my email first. I click on the verify link and it takes me back to the folder but I still can't share the folder! Please help!
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Can my daughter use part of my Dropbox?
Hi there I have an 10 year old kid, and set her up with her own DB. However, the moment I shared a folder with her (which has photos and videos from an event she went to) it reached 2.1GB and maxed out. I have a 2TB account and just want to be able to let her use part of MY DB to store her pics and videos. She's too young…
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I try to create a transfer from my desktop app, but it gets stuck at 0%.
I have not Ben able to create a transfer on my pc running windows 11 for months. When I right click on the folder then click send copy the create transfer window pops up as usual but when I click it the Dropbox logo just spins and spins and the progress stays at 0%. I am a photographer and this is how I send my photos. I…
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Limiting access to shared folders/files for view/download only
When a person who is requesting access to a file/folder through Dropbox, you need to enable the person who is approving the access request to be able to limit that access to view/download only. Now approvals include edit capability which is not necessarily what the owner of the folder wants to do. The person requesting…
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Does the file request upload size limit affect trial plans?
The documentation states the following, but despite multiple attempts to upload a 250GB file through the file request feature, it consistently results in an error and the upload does not complete. Since we are currently conducting a Proof of Concept (PoC) and using the Dropbox Business Plus Trial plan, could this…
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Choose location for folders shared with me?
Is it possible to choose the location where the folders shared with me are located? I have folders for existing projects and when clients share files with me it would be helpful to nest then inside those folders.
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How to show a folder for team members in file explorer
Hi all, I promise I have been trying to figure this out from the community, but still can't work it out. A project folder was moved from one location in File Explorer to the other - all good and was fine last time I checked. Someone has since renamed it, but again, seemed to be all good. Now no one in the team (12 of us)…
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Dropbox Link right-click action missing from Windows Explorer
I just noticed that I can't right-click in Windows Explorer and get a link to a dropbox folder or file. Instead there's some "Send Transfer" BS that only allows a share for 7 days. How can I get back the "Copy Dropbox Link" action?
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Family Room - cannot customize sharing settings
Hi, I have a family plan and I'm the admin. That plan makes available to every member a shared folder "Archivio Famiglia" that stands for "Family Room" I guess. My need is to setup customized credentials to my family members, for instance, I want to give view or edit access to specific folder only. Looking at the…
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Can I share a folder with multiple users without it taking up space on their accounts?
I have a Basic account, but want to upgrade to something that will allow my small research team, based at an NGO, to save their data and articles. Our project cannot afford the multi-user options. A colleague at a research institution told me that he has the DB Plus option with 2TB space, and it allows him to share a…
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Folder in "shared" that is not shared
In left-side menu I go to "shared" where I can see all my shared file/folder. In there I see a folder that has not active shared option (link or user). Maybe it had previously, but not today. So whay I still have this folder in the "shared" section of my account? If I click on the 3-dots menu I see "remove from Dropbox"…
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Questions on how to share photos and videos with others
I made this account ONLY to get some real help. I had a few questions before making an account & used the Contact Sales link on DropBox's webpage. I received a canned response with links that did not help. When I tried to reply, all I received was a bounce back. So here is my question: I have a few pictures & videos I took…
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Replace thumbnail on a video upload
Hello, I am uploading demo videos to share with clients. The thumbnail / static image on each video is random and is not taking the first image (which is a title card). I am getting awkward shots of our speakers in the still images, and they are not the most attractive thumbnails to share with clients. Is there any way to…
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UX feedback about "Join Folder" button when clicking on a shared link
As I share links (created via OS folder view) to customers, i have had several of them clicking "Join Folder" as they think that is the priority way of dealing with the link they received. My purpose has been to share a link that multiple users can access - if I have the need to give full read/write access to a user (aka…
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I can't remove myself from a shared folder I joined
A folder I joined sometime back does not offer the option for me to remove myself. Unfortunately it causing my account to be over capacity.
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Shared links can't be opened by people I send them to
Hi, as of some weeks, when we share links of a folder to an external user (clients), they are not able to access the folder and have to request permission. We have all permissions open, so it's not a configuration issue. Please if you could review what is happening and or indicate how to solve this issue, due that we are…
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Zip file can not decompress Mac OS X
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and Big Sur. The downloaded zip file has the correct size, but is corrupt. Best,…
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Shared folder member appears as "deleted" and can't access the folder
I have a user who, when given shared access to files in folders as View Only, was able to view the files in those folders for over a year without any problems. Now he can't access. When I checked in Dropbox on his status, his email address was still in the list of shared users for those folders, but it had DELETED in red…
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Banned for files containing malware
Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for people with vision impairments attempting to utilise digital audio workstation software. I've been banned for high traffic…
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Shared folders missing only in File Explorer on Windows, why?
I am struggling to see shared files on my PC at work. They show up on dropbox.com, my phone and mac at home. I have double checked the file names to be sure there are no "disallowed" characters. I have shared the folder and I have reshared each individual file. When I opened one of the files on my PC it said the file was…