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Limiting access to shared folders/files for view/download only
When a person who is requesting access to a file/folder through Dropbox, you need to enable the person who is approving the access request to be able to limit that access to view/download only. Now approvals include edit capability which is not necessarily what the owner of the folder wants to do. The person requesting…
Does the file request upload size limit affect trial plans?
The documentation states the following, but despite multiple attempts to upload a 250GB file through the file request feature, it consistently results in an error and the upload does not complete. Since we are currently conducting a Proof of Concept (PoC) and using the Dropbox Business Plus Trial plan, could this…
Choose location for folders shared with me?
Is it possible to choose the location where the folders shared with me are located? I have folders for existing projects and when clients share files with me it would be helpful to nest then inside those folders.
How to show a folder for team members in file explorer
Hi all, I promise I have been trying to figure this out from the community, but still can't work it out. A project folder was moved from one location in File Explorer to the other - all good and was fine last time I checked. Someone has since renamed it, but again, seemed to be all good. Now no one in the team (12 of us)…
Dropbox Link right-click action missing from Windows Explorer
I just noticed that I can't right-click in Windows Explorer and get a link to a dropbox folder or file. Instead there's some "Send Transfer" BS that only allows a share for 7 days. How can I get back the "Copy Dropbox Link" action?
Family Room - cannot customize sharing settings
Hi, I have a family plan and I'm the admin. That plan makes available to every member a shared folder "Archivio Famiglia" that stands for "Family Room" I guess. My need is to setup customized credentials to my family members, for instance, I want to give view or edit access to specific folder only. Looking at the…
Can I share a folder with multiple users without it taking up space on their accounts?
I have a Basic account, but want to upgrade to something that will allow my small research team, based at an NGO, to save their data and articles. Our project cannot afford the multi-user options. A colleague at a research institution told me that he has the DB Plus option with 2TB space, and it allows him to share a…
Folder in "shared" that is not shared
In left-side menu I go to "shared" where I can see all my shared file/folder. In there I see a folder that has not active shared option (link or user). Maybe it had previously, but not today. So whay I still have this folder in the "shared" section of my account? If I click on the 3-dots menu I see "remove from Dropbox"…
Questions on how to share photos and videos with others
I made this account ONLY to get some real help. I had a few questions before making an account & used the Contact Sales link on DropBox's webpage. I received a canned response with links that did not help. When I tried to reply, all I received was a bounce back. So here is my question: I have a few pictures & videos I took…
Replace thumbnail on a video upload
Hello, I am uploading demo videos to share with clients. The thumbnail / static image on each video is random and is not taking the first image (which is a title card). I am getting awkward shots of our speakers in the still images, and they are not the most attractive thumbnails to share with clients. Is there any way to…
UX feedback about "Join Folder" button when clicking on a shared link
As I share links (created via OS folder view) to customers, i have had several of them clicking "Join Folder" as they think that is the priority way of dealing with the link they received. My purpose has been to share a link that multiple users can access - if I have the need to give full read/write access to a user (aka…
I can't remove myself from a shared folder I joined
A folder I joined sometime back does not offer the option for me to remove myself. Unfortunately it causing my account to be over capacity.
Shared links can't be opened by people I send them to
Hi, as of some weeks, when we share links of a folder to an external user (clients), they are not able to access the folder and have to request permission. We have all permissions open, so it's not a configuration issue. Please if you could review what is happening and or indicate how to solve this issue, due that we are…
Zip file can not decompress Mac OS X
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and ****** Sur. The downloaded zip file has the correct size, but is corrupt.…
Shared folder member appears as "deleted" and can't access the folder
I have a user who, when given shared access to files in folders as View Only, was able to view the files in those folders for over a year without any problems. Now he can't access. When I checked in Dropbox on his status, his email address was still in the list of shared users for those folders, but it had DELETED in red…
Banned for files containing malware
Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for people with vision impairments attempting to utilise digital audio workstation software. I've been banned for high traffic…
Shared folders missing only in File Explorer on Windows, why?
I am struggling to see shared files on my PC at work. They show up on dropbox.com, my phone and mac at home. I have double checked the file names to be sure there are no "disallowed" characters. I have shared the folder and I have reshared each individual file. When I opened one of the files on my PC it said the file was…
Can I password protect folders while on a Family plan?
I have created a link for viewing and other than "who has access" all other toggles are greyed out. I have the Family plan https://www.dropbox.com/family and unfortunately, I cannot find anything that specifically tells me whether this option is allowed or not. I thought there was an option for securing files. When I go…
Direct link to a mp4 for webpage video slider background
Hi, Am I allowed to direct link to my uploaded mp4 in Dropbox to provide the video background to my webpage slider? Can I just use the Dropbox bandwidth or what's the policy/limitation? Thanks
Show destination folder name/path for 'Share to Dropbox'
Android OS: Share>Upload to Dropbox>'Choose upload location': That dialog window does not show the name/path of the destination folder it is displayingto the user. Often this forces the user to tap 'back' several times to see what node of the folder tree the app will send the file(s) to. If the user hasn't done a recent…
Beyond annoyed with the sharing process
here's a tip: STOP REQUIRING THESE ****** *** MANDATORY 1. GO SHARE A FILE 2. GO CREATE A SHARE LINK 3. GO WASTE YOUR **** TIME It is so obnoxious that I can't just close out of some dumb **** tutorial, I've had this **** app for 6 years why the **** is it popping up ?! ****!!!!
Cannot share any links
Hello, I have been a Dropbox user for several years now and I use Dropbox as the main way to share files for my business. Recently I uploaded some files and shared it to a friend and since then I was banned from link sharing and I did not receive any email detailing how to resolve the issue. The error I get whenever I try…
I have a shared folder, but every file I put in seems to be locked.
I volunteer with a local hospital radio station. For one of the programmes I do, we have shared a Dropbox for at least ten years and have never had an issue. I recently created a new shared directory but every file I put in from my computer is "locked" on the one at the studio which means I can't do anything with it; eg…
I'm trying to share a folder with other users, but I keep being asked to verify the email.
Hello , I started dropbox business trial today and trying to share a folder to 2 users .But each time it is asking to verify email address and upon clicking the verification email it lead to dropbox home and nothing happens. Same happens if i add members to the team. Kindly check if someone has come through this and how…
Can't create a link using my mobile app.
Original dropbox is on my iPhone 11. With my old email address. I’m now using iPhone 15. I have the Dropbox app and can see all my photos. But I can’t send a link to my photos from my iPhone 15.
I'm still unable to share my files, even though 24h have passed.
Hello, I believe I got banned for trying to share a link with contained a malware, as per dropbox. The was not really infected nor had a malware, but based on the articled I have read, I understood this is a 24h ban. This timeframe has passed, but I still cannot share anything from my dropbox and it gives an error as…
My pictures are missing from a shared folder. How can I retrieve them?
Hi my pictures are missing in a shared folder nothing has been deleted. Please advise how I can retrieve it.
Can I share a video file but not allow recipients to download it?
i want to share a video file but only view and I dont have the proffenals dropbox.. i want to share it with my students but just to view online, can I? thanks..
How can I restrict access to specific folders for specific team members?
I just set-up a Teams folder and thought it would be the solution for file sharing our engineering documents. Unfortunately the primary reason I thought Teams would work is for limiting permissions to specific folders. I don't want contractors having access to our entire suite of engineering projects. It seems ALL…
How to get multiple versions of the same file from different people?
I created a fillable form and I want many different clients to fill it out and "save" their own version of it. Then I would need to access each customers independent completed form. So, in other words, multiple people (not on a Dropbox plan) would be filling out my fillable form independently for me to then access? How do…

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