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Questions on how to share photos and videos with others
I made this account ONLY to get some real help. I had a few questions before making an account & used the Contact Sales link on DropBox's webpage. I received a canned response with links that did not help. When I tried to reply, all I received was a bounce back. So here is my question: I have a few pictures & videos I took…
Replace thumbnail on a video upload
Hello, I am uploading demo videos to share with clients. The thumbnail / static image on each video is random and is not taking the first image (which is a title card). I am getting awkward shots of our speakers in the still images, and they are not the most attractive thumbnails to share with clients. Is there any way to…
UX feedback about "Join Folder" button when clicking on a shared link
As I share links (created via OS folder view) to customers, i have had several of them clicking "Join Folder" as they think that is the priority way of dealing with the link they received. My purpose has been to share a link that multiple users can access - if I have the need to give full read/write access to a user (aka…
I can't remove myself from a shared folder I joined
A folder I joined sometime back does not offer the option for me to remove myself. Unfortunately it causing my account to be over capacity.
Shared links can't be opened by people I send them to
Hi, as of some weeks, when we share links of a folder to an external user (clients), they are not able to access the folder and have to request permission. We have all permissions open, so it's not a configuration issue. Please if you could review what is happening and or indicate how to solve this issue, due that we are…
Zip file can not decompress Mac OS X
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and Big Sur. The downloaded zip file has the correct size, but is corrupt. Best,…
Shared folder member appears as "deleted" and can't access the folder
I have a user who, when given shared access to files in folders as View Only, was able to view the files in those folders for over a year without any problems. Now he can't access. When I checked in Dropbox on his status, his email address was still in the list of shared users for those folders, but it had DELETED in red…
Banned for files containing malware
Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for people with vision impairments attempting to utilise digital audio workstation software. I've been banned for high traffic…
Shared folders missing only in File Explorer on Windows, why?
I am struggling to see shared files on my PC at work. They show up on dropbox.com, my phone and mac at home. I have double checked the file names to be sure there are no "disallowed" characters. I have shared the folder and I have reshared each individual file. When I opened one of the files on my PC it said the file was…
Can I password protect folders while on a Family plan?
I have created a link for viewing and other than "who has access" all other toggles are greyed out. I have the Family plan https://www.dropbox.com/family and unfortunately, I cannot find anything that specifically tells me whether this option is allowed or not. I thought there was an option for securing files. When I go…
Direct link to a mp4 for webpage video slider background
Hi, Am I allowed to direct link to my uploaded mp4 in Dropbox to provide the video background to my webpage slider? Can I just use the Dropbox bandwidth or what's the policy/limitation? Thanks
Show destination folder name/path for 'Share to Dropbox'
Android OS: Share>Upload to Dropbox>'Choose upload location': That dialog window does not show the name/path of the destination folder it is displayingto the user. Often this forces the user to tap 'back' several times to see what node of the folder tree the app will send the file(s) to. If the user hasn't done a recent…
Beyond annoyed with the sharing process
here's a tip: STOP REQUIRING THESE STUPID *** MANDATORY 1. GO SHARE A FILE 2. GO CREATE A SHARE LINK 3. GO WASTE YOUR **** TIME It is so obnoxious that I can't just close out of some dumb **** tutorial, I've had this **** app for 6 years why the **** is it popping up ?! ****!!!!
Cannot share any links
Hello, I have been a Dropbox user for several years now and I use Dropbox as the main way to share files for my business. Recently I uploaded some files and shared it to a friend and since then I was banned from link sharing and I did not receive any email detailing how to resolve the issue. The error I get whenever I try…
I have a shared folder, but every file I put in seems to be locked.
I volunteer with a local hospital radio station. For one of the programmes I do, we have shared a Dropbox for at least ten years and have never had an issue. I recently created a new shared directory but every file I put in from my computer is "locked" on the one at the studio which means I can't do anything with it; eg…
I'm trying to share a folder with other users, but I keep being asked to verify the email.
Hello , I started dropbox business trial today and trying to share a folder to 2 users .But each time it is asking to verify email address and upon clicking the verification email it lead to dropbox home and nothing happens. Same happens if i add members to the team. Kindly check if someone has come through this and how…
Can't create a link using my mobile app.
Original dropbox is on my iPhone 11. With my old email address. I’m now using iPhone 15. I have the Dropbox app and can see all my photos. But I can’t send a link to my photos from my iPhone 15.
I'm still unable to share my files, even though 24h have passed.
Hello, I believe I got banned for trying to share a link with contained a malware, as per dropbox. The was not really infected nor had a malware, but based on the articled I have read, I understood this is a 24h ban. This timeframe has passed, but I still cannot share anything from my dropbox and it gives an error as…
My pictures are missing from a shared folder. How can I retrieve them?
Hi my pictures are missing in a shared folder nothing has been deleted. Please advise how I can retrieve it.
Can I share a video file but not allow recipients to download it?
i want to share a video file but only view and I dont have the proffenals dropbox.. i want to share it with my students but just to view online, can I? thanks..
How can I restrict access to specific folders for specific team members?
I just set-up a Teams folder and thought it would be the solution for file sharing our engineering documents. Unfortunately the primary reason I thought Teams would work is for limiting permissions to specific folders. I don't want contractors having access to our entire suite of engineering projects. It seems ALL…
How to get multiple versions of the same file from different people?
I created a fillable form and I want many different clients to fill it out and "save" their own version of it. Then I would need to access each customers independent completed form. So, in other words, multiple people (not on a Dropbox plan) would be filling out my fillable form independently for me to then access? How do…
How can I take ownership of shared files?
I'm taking over a role and the person who is handing over to me has all of the files on their dropbox which we have shared. they want to delete the files off their drop box. How do i take ownership of those files onto my drop box?
Keep an active Mac Mail mailbox on Dropbox
Hi, my email archive has grown over the years – I want to keep all the important old stuff (since 1994) because it's kind of my personal archive. Now my mail provider (a little independent company) is complaining about the 50GB+ that I am using and wants to start charging me for that. There's plenty of space in my Dropbox…
Best QR Code Generator that works with Dropbox?
I need to share multiple, large construction files during construction of homes. What is the best QR code generator you have found that works seamlessly with Dropbox? I don't mind a paid generator if it works the best!
How do I share a folder with someone not in my contacts?
When I go to my Drobox folders to share, I type in the email address of someone whose email it does not recognize. I can't share the folder because of this. This person is actually in my Outlook and gmail contacts, but still to no avail. Thank you for helping me. Ben
I shared files with edit rights, but the recipients can't edit them.
Hello! I have shared files with 2 members and gave them editing access. They can open dropbox on their end and see the file but cannot edit. One user was able to open a file in another window and make edits but they did not appear in the shared file. We have a family plan if that matters. Help!
Why am I still seeing a deleted account as member of a shared folder?
Why is a deleted account still showing up under a shared folders members tab? If the account is deleted why is it not being removed from the members tab?
How can I send pictures to a client to download without email and without their own Dropbox account?
I am shooting Santa pics and want the clients to upload and print the pics themselves. How can I do this without emails and without them having Dropbox?
Cannot open shared links on the Dropbox site
I cannot open dropbox-links. Even if I send a link from my own dropbox to myself i'm not able to open it. (Error message: "Something went wrong") I can open the link from my mobile, ipad and another pc on the same network.

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