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I'm getting an error when viewing a file via a shared link.
Hi! When I want to view a file via a shared link I get an error message, some kind of pink dart and board saying : Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help center and forums for help, or…
External collaborators list got removed from admin console 'members' tab
Dropbox recently removed External Collaborators tab from Admin Console > Members menu. This was a fast and easy dashboard to see all external collaborators and each shared resource they have access to. Reached out to support and now only option to review external collaborators seems to be through the clunky Admin Console >…
Using Dropbox as a photo library accessed by multiple others
Hi Everyone. Can you help please. I currently manage a photo library on Dropbox through my Essentials level account, and the library is 60GB and growing. For my audience of 50 people who want access to view and download all the images as they are uploaded, will they all have to purchase better than Dropbox Basic level…
"This folder can only be shared as a link.", but the link also gives an error.
I am trying to share a folder with my wife. I try to share it and it says "This folder can only be shared as a link." I share the link with her and she needs to request access. I click "approve" and I get the following: Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been…
QR CODE DIRECT LINKS....
QR CODES! Hi there - - wondering if there will be a way to easily create and direct with a qrcode into a dropbox folder? I am creating multiple promo and other videos - and will be using QR codes for events, etc - and prefer to keep everything in dropbox - the other options require giving the materials shared to another…
Dropbox transfer thumbnail no longer shows on WhatsApp
hello now when send on whatsapp link dropbox transfer thumbnail not working this old screenshot and this now I really need you back to old one
How do I keep the contents of a shared folder when I'm removed from the folder?
Good Afternoon, How do i keep a folder that is being unshared with me? I do not see a checkmark or option anywhere that says keep folder when unshare. Also the person who is unsharing the folder with me does not have the option to let me keep the folder. Any tips?
I see duplicate images in a shared folder.
Greetings, I'll explain the problem briefly: I shared a folder containing images with a person, everything is fine, the folder is regularly viewed on the smartphone however, every thumbnail is duplicated...how to fix it? Thanks for your time...
Why are some files called 'auto recovery' appearing in my client's Dropbox folder on Windows?
Hi I'm working with a client and their word documents are saved into the Dropbox folder on thir windows computer. After they rename a file a new file pops up that says auto recovery auto recovery with the file name. I've never seen this before and it appears to only be happing in the Dropbox folder.
Share a folder without the option to download content. Possible?
Hello everyone. I want to share a read-only folder, I see that it gives third parties the option to download but I only want to share read-only. How the ****** do you configure the folder? Can someone tell me? It's urgent. Gratitude
I've been banned from sharing links. What can I do?
So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or…
Why can users edit my PDF files in shared links with view-only access?
I have a PDF I'm trying to share out, view only, to everyone who has the link. I have it set to View only. I have the folder set to View only. But when I share the link, the full PDF edit tools are avaiable and anyone can edit (or write all over) the PDF. This seems to be a Dropbox error. Here's the file — see for…
Deleted files from shared folder
Hi, I have a problem. I share a folder in my Dropbox with 2 other people and now all of the files in that folder a gone Is there any chance to get them back? The files are nowhere to be found
Editors in a folder cannot invite others to the folder with edit permissions
I'm an admin for our work dropbox folder. I have changed the permissions in my settings so that anyone who is an editor can share an invite for another editor. However, when my colleagues have done this, the person who receives the invite can only view the folder. They are unable to upload anything. Can you please advise…
How can I use the password, in order to access a password-protected file?
I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file.... please help!!!... it's from a potential client that will be huge for my agency, but I do not want to look like a fool by not being able to access a simple…
Error Message: Couldn't share, but it might work if you reload the page and try again.
Hello, I am unable to share folders. Each time I click the share folder button and enter the required information, I get the following error message: "Couldn't share, but it might work if you reload the page and try again" "Folder Upgrade in Progress, please try again later" I would appreciate a solution to the above…
I need to transfer a file's ownership to another member.
I volunteered to collect family photos and create a slideshow for a funeral for my friend’s family member. I apparently I am the owner of this slideshow’s file, which is eating up a lot of my storage. It’s been five years now and I’d like to delete it, but feel I should transfer ownership of it to a family member in case…
Neither view nor edit links are clickable.
Any link I create is not clickable and I create links on the website, I found this same question elsewhere in the Help library but there was no solution included in the article. I'm positive I am doing it right. It certainly worked a couple of years ago, when I was job hunting then too.
Error when opening Dropbox shared links
I'm suddenly having issues following links to shared dropbox files, even ones that I created myself. My team uses basecamp for project management and we store links to shared documents there. I have signed out of both dropbox and basecamp and re-tried the links. I'll see the document for a second and then I get the…
I can't share audio files due to an error 400
For some time now, i've been unable to share audio files on my box. I get an error message (400). does anyone have any adea about this ? Bst regards Thierry
Unable to click "Share" when creating a File Request.
Hi...I'm a new DropBox user with an Essential plan but in the 1 month trial period. When I create a File Request, I enter the Title and Description and then click Create. DropBox allows me to Create a Folder and then it asks me to enter the email address that I want the receiver to get and then the receiver will upload…
Can't add any more files to a shared folder as my quota is full, why?
I have a free account - somehow it claims I have more than 3 GB of files. Another user has shared a folder of theirs. They have a pro plan with 2 TB of space. Somehow I get the message that I have used up my space and cannot add any more to the Shared Folder of the paid account. Please advise! We are in the middle of a…
"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.
Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our help centre and forums for help, or go back to home." Can somebody share a…
Dropbox File Transfer Limit Clarification
Hi Dropbox Community, I'm seeking clarification on Dropbox's file transfer limit. For example, the business plan has a 100 GB file transfer limit. Is this limit: 1. A per-file size limit (e.g., I can upload/download multiple files under 100 GB each, with no overall limit)? Or 2. A cumulative limit per time period (e.g.,…
I can't see latest synced files in a shared folder
I am sharing a folder with a partner but I can't see the latest files from her side even though it show that he folder and syncing is upto date on my side
I uploaded a personal file in a shared folder and deleted it. Did my collaborators get notified?
Hi! I accidentally uploaded a personal dokument in a Shared folder. I realized that and then deleted the document after 5 minutes. Is there any chance that the 2 persons i shared the file were notified about the upload and had the chance to view it? Thanks in advance!
How many people can access a link to a shared file at once?
Hello hive mind! I wanted to share a file with photos with 70 people. They are now getting an error message saying that the link has been temporarily disabled because too many people have accessed it. Question 1) What is the limit? I haven't found that information anywhere on Dropbox, and the live sales agent couldn't…
Can I remove the owner of a shared folder?
I have a file in my Dropbox for my Mom that her old money manager is the admin on?? I have no idea how the folder got there?? He has been "let go" and I need to make sure he is not affiliated any longer with this file!!! Any help out there??
Error 400 when clicking on a shared link
I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they receive an error 400 screen. Sometimes I can go back a day or so later to send another share link to the same folder and…
How can I share multiple files at once to customers?
How do I combine several files together as one so that I can sent a link to my customers as one file?

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