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I can't speak to or email the escalation team
for 2 years I have paid thousands of dollars for the business team version of Dropbox. It does not include access to escalation team and sadly after hours of my time - working to help Dropbox fix a default issue in their software to no avail! - I still cannot share a single file with anyone at anytime unless I pay for a…
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Need more characters allowed in File Transfer
Dropbox Transfer only accepts 21 characters in the title (in the transfer widget not regular Dropbox sharing). It would be great if this can be expanded to more characters. Some companies that I send files to require specific words in the file names for versioning. ID, date, etc so file names become long. This Idea has…
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Bandwidth attribution for get_temporary_link minted by shared folder collaborator (not file owner)
Hi all I'm building an app on the Dropbox API and need a definitive answer on how daily sharing bandwidth is attributed in one specific shared-folder scenario. I've laid the setup out below with labelled accounts to remove any ambiguity. Setup Account O ("owner"): an end user's Dropbox account that owns a folder of files.…
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Extend the expiration date for shared links to maybe 5 years.
Currently the maximum expiration for shared links is 1 year. Allowing for up to 5 years would be helpful. We want the links to expire eventually just for good hygiene, but for ongoing external collaboration we currently have to renew annually.
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Automated email reminders for expiring shared links.
As a marketing agency/media company, our team does a high volume of link sharing with clients. For security purposes, we set links to expire at the maximum 1 year interval allowable on Dropbox. Is there a way that the link creator can receive a simple reminder when a link is about to expire so they can send a replacement…
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Providing a Windows File Explorer link to Dropbox
I'd like to be able to email links to team members to take them to Dropbox folders on their local computers in Windows File Explorer rather than the web view. Are there any hacks you can share that would let me do this?
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Getting a "network error, unable to Share" on iOS
I am getting this error on the iPhone Dropbox app. What do I do about it?
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How do you delete your viewed links folder?
How do you delete your viewed links folder? There are no elipse dots and no need to keep the history. Shouldn’t there be a option to keep history or not?
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I shared a folder, but the other member can't see its subfolders.
This discussion was created from comments split from: Create, Upload, and Share FAQs.
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Can no longer export to Kindle from Dropbox
Until a week ago, I always sent our sermon notes from Word to our Kindle Scribe, but now the files aren't showing up at all. I can still send a link to someone via text, etc. They don't show up in my Kindle app on my phone, either. What happened?
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I accepted a shared folder and now it's the only folder I have in my account.
I recently accepted an invitation to a shared folder from another user and now that's the only folder I see on my account. I had close to 1 Gig of files which are no longer visible
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Feature Request: Notify project members when file owner changes status in Dropbox Replay
Currently, Dropbox Replay only sends status update notifications to the file owner (when a collaborator changes the status). There is no notification sent to project members when the file owner changes the status. Example workflow where this causes friction: File owner uploads a new version and sets status to "Needs…
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Is there a way to embed Dropbox files based only on their ID in the file path?
Hi! Without sharing options, is there a way to share a dropbox file based on the id ? By example: https://www.dropbox.com/some/path/FILE_ID/share
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I shared a folder, but the member can't upload content since they don't have enough space.
I shared a folder with someone trying to upload to me two 20 GB video files. I have 1.9 TB of storage space available. They keep getting a message that there isn't enough storage space available to upload the files. Any ideas why we can't make this work?
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Improve shared folder web view by un-truncating the file names
When I share a folder with someone outside my company by sending them a link the column that displays the file name is really narrow. File names are truncated, forcing the user to hover over each file to read the full name until they find the one they want. (And causing us to use absurdly short file name to avoid the…
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"We’ve interrupted your sharing activity because you tried to share a file that may contain malware"
Received the above warning on 23 May and removed the affected file. However, my file sharing is still restricted. Please review my account and provide instruction to remove the restriction or next steps.
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Shorten url
Hello Dropbox Team, When we generate a link in Dropbox, it is usually very long. I would appreciate it if you could provide an option to shorten the link or allow users to customize it by choosing their own preferred words instead of the default long URL. Currently, there are external websites that offer this feature, but…
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Is timestamp commenting supported on Dropbox Plus?
Hello, I have a Dropbox Plus subscription and I'm using Dropbox to review videos and leave feedback for editors. However, the timestamp comment feature does not seem to be available on my account. The clock/timestamp icon next to the comment box is disabled (greyed out), so I'm unable to add comments at specific moments in…
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I have a link to a folder but it says I can't view it without upgrading
This discussion was created from comments split from: Create, Upload, and Share FAQs.
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Why do I need more space to access a shared folder?
Why do I have to purchase more space if I receive a link from another user and i have no more space in my account?
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No right-click option to share folders and files within my Dropbox folder
I want to share the folders and files on Dropbox application of Windows 10. Still, there are no any Dropbox options on the menu when I right click the folders and files on Dropbox application(see screenshot below). There is such problem on the web system of Dropbox. How do I solve the problem?
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The "share" button when trying to share a folder from the website or Finder is grayed out
I am trying to share a folder in Dropbox which I have done several times. I hover over the folder in the Dropbox website and click Share. The Add People box comes up and I have tried adding a name or an email address, and the Share button never becomes active. I am running Tahoe 26.5 on a Mac. I have tried restarting the…
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Allow a team folder to be shared among other teams too, not just individuals.
I currently switched to dropbox with multiple users as a team. I have a lot of clients who are also working with dropbox team folders and need to share files with me and my whole team. Currently it is not possible to share a teamfolder with a whole team. My clients need to share this folder with my whole team separately…
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Changing the video Thumbnail Photo/ poster frame
Is it possible to change a video poster/ thumbnail of the image in the share links?
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My sharing is still interrupted, even after permanently deleting Dropbox files.
I have a basic account. I had current usage of 2.52 of 3GB; was told "we've interrupted your sharing activity", which applied to all files. I read the article about why it might be happening. I was urged to upgrade. Instead I permanently deleted several items I had already deleted, in order to "empty my trash". It now…
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I can't generate links because I keep getting a phishing error message.
Hello, Please can I get some help with this persistent problem, it seems like many other users have experienced the same issue. Thank you.
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Stacks pop-up when adding a new link
When adding a link outside of the network dropbox, such as a client website or a SharePoint page, it would be great if a renaming window could pop up immediately. As it is, the page just gets named 'SharePoint" which is likely always too general. Thank you, this would help me a lot, as our internal intranet is in…
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Support a shared Dropbox folder for Windows + Linux dual-boot systems
I use both Windows 11 and Ubuntu Linux on the same computer. My Dropbox data is stored on a separate NTFS data partition, which works fine with the Windows Dropbox app. Linux can also read and write that partition normally, but the Linux Dropbox app refuses to use it and requires a Linux-native filesystem such as ext4.…