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I can't share my files. Not sure what happened.
Windows 11 Syncing status: "Up to date" I can't share all my files. Perhaps it's due to some kind of violation? I'm not sure, but I can't create any share links. What should I do?
Dropbox public links have been suspended for generating excessive traffic
Question or Issue As stated in the email received with the subject above: "Your current account bandwidth limit is 20.00 GB and your current usage is 20.04 GB." That does not seem like a huge overconsumption and is probably due to a mistake on my side. However, when trying to remove the suspension with the link provided, I…
Unable to save PDFs from iOS 26.0.1 to Dropbox (via buttons in Mail or other PDF viewers)
Integration Affected iOS 26.0.1 Mail and other PDF viewers to Dropbox Device iPhone 15 Pro Operating System/Browser (if using the web) iOS 26.0.1 Mail Dropbox App Version (if using the app) 444.2.2 Question or Issue I've recently upgraded to the iOS 26.0.1 version on my Apple phone and I have lost the functionality of the…
"Access Denied" error when accessing shared folder due to lack of Dropbox space
Hello, I’m a new Dropbox user. I’m trying to use Dropbox for my company, and I was invited to a shared folder that’s already part of a paid plan. However, when I try to open it, I get an “Access Denied” message saying that my storage is full and that I need to upgrade to 2TB. As far as I know, I should be able to access…
How can I see details on a shared link that has expired?
I sent a link several months back that has since expired. I am not sure what specific file was shared with this link, so I am trying to figure that out. Is there a what was shared with an expired link that I created? Ideally if I am the owner and click the link, I can reactivate it or see the folder/file associated with…
Files shared with me are making my account go overquota
A year ago a folder full of photos was shared with me. These are not mine but they count toward my storage quota and exceed my allowed space. If I delete them, will they be deleted from the person that shared them too?
Files not showing up in File Requests folder
Device Dell Operating System/Browser (if using the web) Windows 10 Pro Question or Issue I set up a File Request for members of our alumni group to upload reunion photos and I received several emails from Dropbox that various photos had been uploaded, but when I tried to view them in Dropbox only photos from one of the…
I shared a link with some other users, but it's forcing them to create a Dropbox account.
Scenario is simple ... I put some files in a folder .. then right click on folder to get a dropbox link ... Here is one done today: [link removed by moderator] I send to user by email .... instead of being able to click and access shared files - Dropbox blocks access unless they create an account, people I share with often…
"Unable to complete sharing" error for the last two days - How can I resolve this?
Hello everyone, sorry but i'm very frustrated. 2 days ago at some point my sharing options has been disabled with a message "Unable to complete sharingWe've suspended your sharing activity. For more details or to contact support, read our Help Center article. " And yes.. there were indeed the and html tags in the popup and…
Modifications on file from Dropbox account A don't show up on Dropbox account B
If I open a file of the same account of dropbox with the USER 1 (Destock), and I modified the file, and then, I close the file. Now, I open the same file, with the USER 2, (online) I see that the modifications made by USER 1 are not made in the file !!! Can anybody help me? Thanks in advance
How to share Family Folder with a third person, but only Online
Hello, I have shared the Family Folder with a person. I need to share the same Family Folder, with another person. I want that this person only have online access; dont download to his computer. How can I do it? When I will get that, if the both person open the same file inside the Family Folder, what will happen? Thanks…
My Dropbox account's sharing was suspended after trying to share a file I uploaded.
Device Redmi Note 13 Pro 5G Operating System/Browser (if using the web) Android Dropbox App Version (if using the app) Chrome browser Syncing Status ("Up to date", "Syncing Paused", "Syncing 3 files" etc.) Question or Issue I haven't used my Dropbox account in years. I'm trying to do some work with ChatGpt on an app I had…
Cannot create links to share files. "We’ve suspended your sharing activity" error.
Hello Support team, I recently tried to share a file from my dropbox account and was unable with the following error message: Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I removed all…
Public links have been temporarily suspended
I have received an email (don’t know how to add screenshots on here!?) to say that public links have been temporarily suspended. This was a few days and I still can’t send anything. How do I get this suspension lifted and how do I stop it from happening again?
My sharing activity has been interrupted, but I don't know why
My sharing ability has been suspended, but I'm not sure why. I read the article on the list of possible reasons, but it my Dropbox doesn't tell me which one and I don' think I've violated anything. I'm on a Basic plan, so getting support assistance has been impossible. Everything route I try to follow just leads me to the…
My colleague says I requested access to a folder but I didn't - how did this happen?
Hello. I received an email from my colleague saying that I had requested to join a specific Dropbox shared folder. However, I never sent such a request myself. Is there any reason for that?
Couldn’t complete share – Dropbox suspended my sharing
Hello, Whenever I try to share a file or folder, I get the error: "Couldn't complete share – We’ve interrupted your sharing activity." My account type: Dropbox Basic (with extra storage bonus). Other colleagues can share normally, but I cannot share with anyone. Could you please check if my account has been suspended from…
Some of my shared folder members can't see the changes I make in said folder.
Device MSI Laptop i9 Operating System/Browser (if using the web) Windows 11/ Google Chrome Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue I am using Dropbox basic with 15 gb storage as I have introduced friends to it over the years I am sharing a folder which has one file…
My sharing activity has been interrupted. What can I do?
Il messaggio di errore recita: "Abbiamo sospeso la tua attività di condivisione. Per maggiori dettagli o per contattare il supporto, leggi l articolo del nostro centro assistenza. ", qualcuno sa quale potrebbero essere le soluzioni al problema?
Can we stop someone with access to a shared link from sharing it with other people?
Hi all, I have a problem with a specific Dropbox setting. I know that what I want to do should be possible, but unfortunately, I can't figure it out. That's why I need your help. It's about the following: I want to share files with clients using Dropbox. I don't want these clients to have to install Dropbox themselves,…
Is there a way for non-Dropbox users to upload files without requiring their name or email?
I often need a place for people to upload files, which I can then download. These people are never Dropbox members – they are external customers of mine. How can I do this, without requiring them to enter a name and email address? It's annoying for them, and it's not essential -- and if you use that information for…
I would like some more information about sharing files with Dropbox
Hello all! I'm semi new to Dropbox. I've used it to receive and share documetns, but not to its full extent. If somene can assist me that would be appreciated! I am currently using google docs to share with a large group and have set it so that it is "restricted" and I need to approve who can view it, however, the issue is…
Persisting "We've interrupted your sharing activity" error.
Device Any Operating System/Browser (if using the web) MacOSX 14.8 Dropbox App Version (if using the app) Browser Syncing Status Nothing running Question or Issue Hi, As I mentioned in the object, the error is persisting. I apparently did nothing wrong since I upload on dropbox only excel (schedules or balance account…
Can't remove my access from a shared folder since I don't have the option.
Question or Issue I want to remove my access from a shared folder, where I am an editor to save up space (without deleting the shared folder for anyone else). I followed the advice from here: https://help.dropbox.com/share/leave-shared-folder. The problem is that from "manage permissions", I don't have the dropdown menu,…
How to leave a shared folder I have deleted?
Device 2015 MacBook Pro Operating System/Browser (if using the web) Mojave Question or Issue I deleted folders to free up space but, since shared folders still take up storage, I need to leave those shared folders. But since I can no longer see them in my 'deleted files', how do I leave them?
Shared files were not downloaded in time and now are deleted - is there a way to recover them?
Dear Dropbox Support Team, I hope this message finds you well. I am reaching out regarding a set of files that were unfortunately deleted from my account. These files were videos and pictures from my honeymoon in Dubai, taken during a skydiving experience with iFly Dubai. They were originally shared with me via Dropbox,…
"There was a problem completing this request" error when trying to share a link
I am trying to get a link to the file I uploaded. I used to be able to do that for about one hundred PDF files before. Since two months ago, I can no longer do that. I have used 262.8 MB and I have 2.75 TB free space. ********** I took one of a file that I have “Created” the link long time ago. Five minutes ago, when I…
Where can I locate the File Request option when visiting my account online?
I'm looking to share a folder with clients so they have a folder to upload files for me. I'm constantly using "Share Folder" as that's what it feels like I'm doing, but instead I should do File Requests, as the clients don't need to see any other clients' file submissions. Anyway, I can't get started on this, as the…
My clients need to download files via link, but the "Download" button isn't really visible.
I always end up using some other service to send files because of the huge Login/Signup screen that appears upon clicking the download button and the actual download button is bullied to the bottom of the screen. It's really embarrassing, you're purposefully deceiving the user who I send the download link to by making them…
I have multiple folders and subfolders - can I unshare them all quickly?
Hi - I can't seem to unshare a folder. The option to Unshare isn't there when I click on Settings. It should be in the bottom left of the window. I may have given access to a nested folder back in the day. And I may have created a link to a file/folder. But I have hundreds of folders so I can't go through them all…

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