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Error: "Couldn't complete share" - how can I resolve this?
Hi! I have this error with my Dropbox when I was testing the file sharing feature after trying to revive my Dropbox after a while. I'm on the free plan at the moment. Earlier, I had a notice saying. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and…
Why was my sharing activity paused?
Hi. I almost don't use my personal dropbox account and yesterday I got this message "We’ve interrupted your sharing activity. For details or to contact support...". My free account can't contact support and have no other details. Does anyone have any idea on how to solve this? Thanks! Luiz
Public links have been temporarily suspended for generating excessive traffic.
I got an email saying This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic. Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate. For more information on…
Allow email notifying members of a shared folder when creating a subfolder using the mobile app.
Need feature parity with desktop version to enable common mobile/desktop workflow
I get a "We’ve interrupted your sharing activity. For details or to contact support" error.
Hi I’m having some issues with Dropbox sharing. When I was trying to share a folder , I received this message: "We’ve interrupted your sharing activity. For details or to contact support, read our help center article." The folder is just a regular project folder I’ve shared before, and I’ve already tried refreshing,…
Can't share any folders or files
Device Lenovo IdeaPad 5i (maybe 9 months old and bug free) Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app) I'm using Chrome browser, but fwiw my Android phone app is v.446.2.4. I'm most interested in getting sharing via browser sorted out, but fwiw I'm likewise having no luck…
Feature Request: Bulk share link generation for multiple assets.
Hi Dropbox Team, Could you add a UI feature to select multiple files/folders and export/copy their share links in bulk? This would be like existing bulk actions (tagging/downloading) and help high-volume users. I'm an e-commerce manager who uploads product files to Dropbox and needs to generate share links for 10+ items at…
Allow share links that can jump to a specific timestamp in a video preview
Maybe this is an already-buried feature like the dl=1 & raw=1 URL parameters available on shared links, but if there could be an option to jump the preview page video player to a specific timestamp it would be very handy. Our current workaround is using the comment-at-a-timestamp feature, but then we need people to open…
"Couldn’t complete share. We’ve interrupted your sharing activity"
When we tried to share a folder we have received a message "Couldn’t complete share. We’ve interrupted your sharing activity". We would appreciate assistance resolving this issue.
Your sharing activity has been temporarily suspended.
Dropbox Plan Basic Do you have access to the email linked to the account? Yes Hi everyone, I sent a DEM (direct email marketing) campaign via Pipedrive to about 400 contacts. In the email, there was a CTA linking to a Dropbox folder (shared via a public link). At first, the link worked correctly — but after a few hours,…
Large download get interrupted for my client.
I have to urgently send a large ProRes file to a client that I’ve already uploaded to Dropbox. The upload worked fine (months ago), but when the client goes to the link and presses download, it works for a while and then cuts off every time! (Before it even gets halfway done) It’s 110GB, so it’s large, but how am I…
Sharing of starred images or voting for favourite files.
Idea is simply to modify current account specific star system to multi user or creating a new voting button to allow trusted others to see your rating and add their own if they have edit privileges. This would be much faster for simple Go / No Go collaborative decisions for large numbers of files than current ‘add comment’…
Can I see the exact days someone accessed my shared folder?
Device Macbook Pro Operating System/Browser (if using the web) Tahoe 26. Question or Issue I have a student worker with whom I share one folder. She says she was working on Saturday, but when I received the summary it doesn't show any work on Saturday. How can I view the exact days and times she accessed that folder?
Shared Color Tags / Visual Labels in Shared Folders
It would be extremely useful if color tags or file highlights could be made visible to all collaborators in a shared Dropbox folder. Many teams rely on visual cues for workflow, and this would reduce confusion and improve coordination. Please consider enabling this feature across shared folders — similar to how macOS tags…
I can't share my files. Not sure what happened.
Windows 11 Syncing status: "Up to date" I can't share all my files. Perhaps it's due to some kind of violation? I'm not sure, but I can't create any share links. What should I do?
Dropbox public links have been suspended for generating excessive traffic
Question or Issue As stated in the email received with the subject above: "Your current account bandwidth limit is 20.00 GB and your current usage is 20.04 GB." That does not seem like a huge overconsumption and is probably due to a mistake on my side. However, when trying to remove the suspension with the link provided, I…
Unable to save PDFs from iOS 26.0.1 to Dropbox (via buttons in Mail or other PDF viewers)
Integration Affected iOS 26.0.1 Mail and other PDF viewers to Dropbox Device iPhone 15 Pro Operating System/Browser (if using the web) iOS 26.0.1 Mail Dropbox App Version (if using the app) 444.2.2 Question or Issue I've recently upgraded to the iOS 26.0.1 version on my Apple phone and I have lost the functionality of the…
"Access Denied" error when accessing shared folder due to lack of Dropbox space
Hello, I’m a new Dropbox user. I’m trying to use Dropbox for my company, and I was invited to a shared folder that’s already part of a paid plan. However, when I try to open it, I get an “Access Denied” message saying that my storage is full and that I need to upgrade to 2TB. As far as I know, I should be able to access…
I'd like to be able to change the permissions on all shared links at the same time.
import a feature that changes the permissions of all the shared links simultaneously I'm having a hard time changing the validity of each link, and it's really tiring. This feature would be a miracle for me, it would make things easier. I want all the links. Anyone with the link can watch the video, but unfortunately some…
How can I see details on a shared link that has expired?
I sent a link several months back that has since expired. I am not sure what specific file was shared with this link, so I am trying to figure that out. Is there a what was shared with an expired link that I created? Ideally if I am the owner and click the link, I can reactivate it or see the folder/file associated with…
Files shared with me are making my account go overquota
A year ago a folder full of photos was shared with me. These are not mine but they count toward my storage quota and exceed my allowed space. If I delete them, will they be deleted from the person that shared them too?
Files not showing up in File Requests folder
Device Dell Operating System/Browser (if using the web) Windows 10 Pro Question or Issue I set up a File Request for members of our alumni group to upload reunion photos and I received several emails from Dropbox that various photos had been uploaded, but when I tried to view them in Dropbox only photos from one of the…
I shared a link with some other users, but it's forcing them to create a Dropbox account.
Scenario is simple ... I put some files in a folder .. then right click on folder to get a dropbox link ... Here is one done today: [link removed by moderator] I send to user by email .... instead of being able to click and access shared files - Dropbox blocks access unless they create an account, people I share with often…
"Unable to complete sharing" error for the last two days - How can I resolve this?
Hello everyone, sorry but i'm very frustrated. 2 days ago at some point my sharing options has been disabled with a message "Unable to complete sharingWe've suspended your sharing activity. For more details or to contact support, read our Help Center article. " And yes.. there were indeed the and html tags in the popup and…
Modifications on file from Dropbox account A don't show up on Dropbox account B
If I open a file of the same account of dropbox with the USER 1 (Destock), and I modified the file, and then, I close the file. Now, I open the same file, with the USER 2, (online) I see that the modifications made by USER 1 are not made in the file !!! Can anybody help me? Thanks in advance
How to share Family Folder with a third person, but only Online
Hello, I have shared the Family Folder with a person. I need to share the same Family Folder, with another person. I want that this person only have online access; dont download to his computer. How can I do it? When I will get that, if the both person open the same file inside the Family Folder, what will happen? Thanks…
My Dropbox account's sharing was suspended after trying to share a file I uploaded.
Device Redmi Note 13 Pro 5G Operating System/Browser (if using the web) Android Dropbox App Version (if using the app) Chrome browser Syncing Status ("Up to date", "Syncing Paused", "Syncing 3 files" etc.) Question or Issue I haven't used my Dropbox account in years. I'm trying to do some work with ChatGpt on an app I had…
Cannot create links to share files. "We’ve suspended your sharing activity" error.
Hello Support team, I recently tried to share a file from my dropbox account and was unable with the following error message: Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I removed all…
Public links have been temporarily suspended
I have received an email (don’t know how to add screenshots on here!?) to say that public links have been temporarily suspended. This was a few days and I still can’t send anything. How do I get this suspension lifted and how do I stop it from happening again?
My sharing activity has been interrupted, but I don't know why
My sharing ability has been suspended, but I'm not sure why. I read the article on the list of possible reasons, but it my Dropbox doesn't tell me which one and I don' think I've violated anything. I'm on a Basic plan, so getting support assistance has been impossible. Everything route I try to follow just leads me to the…

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