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Shared files sent to me, but now I can't locate them. Is it due to my storage space?
I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB. I have the Basic plan which only allows 3 GB total if it was empty. Apparently the videos ranged in size from 500 MB to 3.5 GB. I do not recall seeing any of them…
What are the bandwidth limits for sharing high-traffic files of large size?
I'll be uploading a zip to Dropbox within the next few days that is ~900MB-1GB. Within the first week it should see around 200-300 downloads, and in the first day possibly 100. While I'll have mirrors in other locations, this is the main service I'll be using to host and share the file. I'm curious to know which plan…
How does one search files within a shared folder?
Hi, I am trying to upload a ****** folder of pictures to share. Doesn't seem to be an option for people to do a search. For example if I only wanted to see pictures with a specific name, how could they do a search to see those. Thanks for your help in advance!
My sharing activity has been interrupted for over a week now.
Hi, I've seen lots of posts on this subject, but it seems that the only way for a basic member to resolve is to hope that an admin sees your forum post. There is no reason given why my sharing has been interrupted, so hopefully someone in the know will spot this post and come back to me. #fingerscrossed
Getting an error that the link has been deleted
Hi team - I have an issue that I hope someone can help me resolve. Back in 2023 a client provided me a link to files of documents that he wanted me to work from. I downloaded the files to my computer and went about the work. There now appears to be issues with the work and I am sure that he has added certain files to the…
"Certain files in this folder can’t be shared due to a takedown request in accordance with the DMCA"
I have a folder with some video lock screens that I made myself back in 2019. Whilst checking that all my links still work, I noticed that I can view the 4 files and play them when logged in, but in private browsing one of the videos is missing saying: "Certain files in this folder can’t be shared due to a takedown request…
Create, Upload, and Share FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I'd like to see all folders an external user has access to and remove them at once.
We share folders and subfolders with clients (with various view and edit privileges), and after a project is complete, I like to move things to a history folder. I wish to remove all the external access from the folder prior to moving to the history. Due to the way subfolder permissions are managed, i have to search every…
Why is my sharing activity interrupted on my account?
Haven't used Dropbox for ages, needing to send a video to an 80yr old friend (taken on my phone today, to show them how to do an easy balance exercise with "wobble foam" aka balance pad. I am getting the Dropbox message of "we have interrupted your sharing". Dropbox won't let me share it to him or get a link to send to…
My sharing activity has been suspended. What can I do, and why did that happen?
Hello, I'm getting this popup error when I'm trying to join a shared folder. What can I do ? PS: I'm a free user.
Option to rename a file before uploading through the iOS app is not working
Suddenly today (and for the first time ever that I can remember) the RENAME button in the iPhone app upload is dead (does not work). Help please - I need to rename before uploading anything to Dropbox. Thanks, amcoffice
How can we maintain the same shared link when replacing a file?
Able to upload replace existing file and maintain same link after sharing (as you can do already with Dropbox replay)
Can I see the sharing history of files from 5 years ago?
Is it possible to somehow see old sharing history of shared files? Something like 5 years ago I shared some files to specific persons (by entering their e-mail addresses), and I can't remember to whom I shared. Those files were deleted by me from Dropbox some time ago. But is it possible to history, to whom I shared such…
I shared a file directory with my coworkers, but they can't access it from their local device.
i tried to make shared folder and file between me and my coworkers. on my device the link worked as usual but on my coworker, the excel can't find the workbook link because different directory, for example on my excel it's 'C:\user\Jhon\Dropbox\Folder\Excel.xlsx and on my coworker it's…
"We were unable to complete your request" error when trying to join shared folder.
I can't join a shared folder. The error message "We were unable to complete your request" keeps popping up. The owner of the folder set it to "can edit", which means I can supposedly edit and access the folder, but I still can't join.
I can't share content for the last week, due to one .pdf and Support takes too long to reply.
i have been blocked from using my account for a week and support only answers one time per day (in the middle of the night in the US). Apparantely, they scrubbed my system (over 111,000 files) and found ONE LINK inside ONE .PDF (from 2022!) that they didn't like. And now they have blocked my account from usage for a week…
How to receive large files (around 120 GB) from a client with a free, Basic Dropbox account?
Hello everyone, I need to receive about 120 GB of files from a client via Dropbox. However, I suspect the client might only have a free Dropbox account—or maybe doesn’t have one at all. I know that using the “File Request” feature only allows uploads up to 2 GB per request. Could anyone advise the best way to receive such…
Can't share files. "We’ve interrupted your sharing activity" error.
Hello, I work for a company that provides two-way radio programming software downloads for our end-user customer base. We have multiple links on our Dropbox but only one is giving us an error. The following is what we're receiving after re-uploading the software to Dropbox: Can't Share File Error in call to API function…
How can I share folders above 5GB?
a friend sends me a request to share files for his drop box account, which has been working really well until this week, the files are never larger than 5GB and have been sharing fine, but this week now it states i can only share files up to 2GB how do i change this back to how it was ???
I can't save shared content to my Dropbox account, or download/print it. What can I do?
Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure. Now, they have shared more files but I can't download them. It says the function is disabled for all these files. Is that because they have not enabled it at their end? I just need to know if it's…
The Dropbox right-click options are gone from my Mac's Finder.
I recently changed the location of my Dropbox folder and now I no longer have my right-click menu. Dropbox is running and everything has been synced. I've restarted and reinstalled dropbox and it did not fix my issue. Latest version of Dropbox: 221.4.5365 MacOS: 15.4
'Something went wrong' error on shared links to my files
Whenever I share a link to a file on dropbox I get this error: This is appearing whenever I click share on any files. They are displaying OK within my dropbox view if I just click on a file name, it opens in a window on the right hand side. This is important as I am sharing documents with other people – at the moment they…
I got a message that sharing was suspended due to a violation of the T&S
Hello, I’m experiencing the same issue and would like to get in touch with your support team. Thank you.
Unable to share a folder after getting an error
Hello, I tried to share a folder with someone as I always do and I got the above unexpected error. It was a ****** folder containing many applications (some of them freeware, some others along with their license files), PDF support files for applications, for devices (manuals, software manuals, etc), many drivers of…
Can we have a way to tell if a FileMaker 11 database is open on a user's end?
In our office we use a FileMaker database. However there are two people who use it and one can't tell if the other has the database open. This causes problems if both people are adding or changing data. I realize this is not a server so two can't use the same file at the same time. However, it would be a great help if…
How can I see all recipients from the file activity list?
This might have been covered previously but I can't find it. Is there a way to see all the recipients in the file activiy list, not just one name plus some number?
Prompt to ask to join team when I'm sharing a folder with someone. Why?
When I share a folder with someone outside of my Dropbox team they are prompted to ask to join the team. This causes confusion because I do not want them to join the team. Is there away to adjust this?
Can I have a shared folder stored in multiple shared folders?
I work with multiple partners who all have their separate Dropbox shared folders which I do not own but have edit access to. Our team continuously adds new assets/folders (all the same) to each of the partner's folders but I have to add them all separately to their accounts/copy the first one I upload. Is there a way to…
I can no longer share my files; I get an error that some of them may contain phishing content.
Can’t share file. "We’ve interrupted your sharing activity" error. For some reason can't share my files anymore — getting error: "Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content." how to solve this issue?…
I'm uploading content to a file request but the name of the files are automatically changed.
I noticed that, whenever I'm uploading a requested file on someone's folder, Dropbox change its name. Is someone else experiencing the same issue?

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