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Stop asking external users to log in when using a shared link
This is very annoying. I keep having phone calls with people I share Dropbox links with, just because they are confused about this pop-up window asking them to log in or sign up, and because they are struggling with finding the download link on the page. I pay for this service, yet I'm forced to upload files on other…
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How can I share a password protected link to a directory and its sub-directories?
I have a Dropbox directory with multiple subdirectories on a professional account. I need to allow access to multiple people to the directory and subdirectories. Also, I need to restrict access to those without the password. GOAL: 1) anyone with access to parent directory can access all subdirectories. 2) Anyone who…
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How do I notify people in a shared folder that I created a folder via Android app?
On a web browser on Windows I can create a shared folder within another shared folder and click the button to notify the people who have access (though they now changed it so I have to click to a second page in the pop up). On the Android app there's no button to click to enable that. So in my mobile workflow I create a…
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Cannot create links to share files. "We’ve suspended your sharing activity" error.
Question or Issue: Hi. Please help My any share link doesn't work Thanks Milon
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What are the best practices when sharing files with other users while on a Dropbox team?
We are a small core team that engages with freelance producers and editors on a project-by-project basis. Dropbox is central to our workflow, which is why Dropbox Business works well - we are on the annual Dropbox Business basic plan with three licences/9 TB of storage, and also add on 2 x Dropbox Replay licences. My…
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Community Member of the Month - July 2025
We blinked and July was over! 🎉 But before we get too far into August, it’s time to celebrate someone who’s been making waves in the Dropbox Community. 🌟 Say hello to our Community Member of the Month for July … @Shelladmin 👋 This month, @Shelladmin stood out in a big way. As only a new member, they’ve set the bar high…
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Why can't I share files even after upgrading my account?
this is what i when i try to share
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"We’ve interrupted your sharing activity" error when clicking the "share" button
Hi, I am getting the following error message after clicking the share button, here is the error message Couldn’t complete share We’ve interrupted your sharing activity. For details or to contact support, read our how can i resolve this issue? Thanks
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How can I get rid of a puzzling 'shared by' name on my Dropbox link?
I posted a short music piece with my new Dropbox account. When others access the file they see a "shared by" of some other person. If you click on it you go to their Dropbox account. Several people have accessed the file but this is the only name that shows up there as though this is the person who made the file. How can I…
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How can I access files shared with me without upgrading my Dropbox account for more space?
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue I have collegue who "own" a Dropbox and have been invited to it. I have the free version of dropbox so limited space for files and folders. The question is how to avoid filling my space…
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How can I share a link to a particular file and not the whole folder?
Hi, New user here. I am trying to share an image in a YouTube comment. I know how to create a link and post it in a YouTube comment. The problem is - how do I exclude everybody who clicks on the link from seeing the whole folder and other folders of images when I only want them to see the one linked image? TIA for any…
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Files added to a folder are only visible to the uploader
We use Dropbox as a file server for small 4 user company spready across the US. We have run into an issue where PDF's uploaded by one user are not visible by other users. We waited over the weekend and other users are still not able to see the file. The status icon displays as synced. The file name is "25-05-28_2070 Google…
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Shared files sent to me, but now I can't locate them. Is it due to my storage space?
I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB. I have the Basic plan which only allows 3 GB total if it was empty. Apparently the videos ranged in size from 500 MB to 3.5 GB. I do not recall seeing any of them…
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What are the bandwidth limits for sharing high-traffic files of large size?
I'll be uploading a zip to Dropbox within the next few days that is ~900MB-1GB. Within the first week it should see around 200-300 downloads, and in the first day possibly 100. While I'll have mirrors in other locations, this is the main service I'll be using to host and share the file. I'm curious to know which plan…
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How does one search files within a shared folder?
Hi, I am trying to upload a big folder of pictures to share. Doesn't seem to be an option for people to do a search. For example if I only wanted to see pictures with a specific name, how could they do a search to see those. Thanks for your help in advance!
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My sharing activity has been interrupted for over a week now.
Hi, I've seen lots of posts on this subject, but it seems that the only way for a basic member to resolve is to hope that an admin sees your forum post. There is no reason given why my sharing has been interrupted, so hopefully someone in the know will spot this post and come back to me. #fingerscrossed
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Getting an error that the link has been deleted
Hi team - I have an issue that I hope someone can help me resolve. Back in 2023 a client provided me a link to files of documents that he wanted me to work from. I downloaded the files to my computer and went about the work. There now appears to be issues with the work and I am sure that he has added certain files to the…
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"Certain files in this folder can’t be shared due to a takedown request in accordance with the DMCA"
I have a folder with some video lock screens that I made myself back in 2019. Whilst checking that all my links still work, I noticed that I can view the 4 files and play them when logged in, but in private browsing one of the videos is missing saying: "Certain files in this folder can’t be shared due to a takedown request…
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Create, Upload, and Share FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
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I'd like to see all folders an external user has access to and remove them at once.
We share folders and subfolders with clients (with various view and edit privileges), and after a project is complete, I like to move things to a history folder. I wish to remove all the external access from the folder prior to moving to the history. Due to the way subfolder permissions are managed, i have to search every…
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Why is my sharing activity interrupted on my account?
Haven't used Dropbox for ages, needing to send a video to an 80yr old friend (taken on my phone today, to show them how to do an easy balance exercise with "wobble foam" aka balance pad. I am getting the Dropbox message of "we have interrupted your sharing". Dropbox won't let me share it to him or get a link to send to…
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My sharing activity has been suspended. What can I do, and why did that happen?
Hello, I'm getting this popup error when I'm trying to join a shared folder. What can I do ? PS: I'm a free user.
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Option to rename a file before uploading through the iOS app is not working
Suddenly today (and for the first time ever that I can remember) the RENAME button in the iPhone app upload is dead (does not work). Help please - I need to rename before uploading anything to Dropbox. Thanks, amcoffice
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How can we maintain the same shared link when replacing a file?
Able to upload replace existing file and maintain same link after sharing (as you can do already with Dropbox replay)
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Can I see the sharing history of files from 5 years ago?
Is it possible to somehow see old sharing history of shared files? Something like 5 years ago I shared some files to specific persons (by entering their e-mail addresses), and I can't remember to whom I shared. Those files were deleted by me from Dropbox some time ago. But is it possible to history, to whom I shared such…
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I shared a file directory with my coworkers, but they can't access it from their local device.
i tried to make shared folder and file between me and my coworkers. on my device the link worked as usual but on my coworker, the excel can't find the workbook link because different directory, for example on my excel it's 'C:\user\Jhon\Dropbox\Folder\Excel.xlsx and on my coworker it's…
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"We were unable to complete your request" error when trying to join shared folder.
I can't join a shared folder. The error message "We were unable to complete your request" keeps popping up. The owner of the folder set it to "can edit", which means I can supposedly edit and access the folder, but I still can't join.
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I can't share content for the last week, due to one .pdf and Support takes too long to reply.
i have been blocked from using my account for a week and support only answers one time per day (in the middle of the night in the US). Apparantely, they scrubbed my system (over 111,000 files) and found ONE LINK inside ONE .PDF (from 2022!) that they didn't like. And now they have blocked my account from usage for a week…
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How to receive large files (around 120 GB) from a client with a free, Basic Dropbox account?
Hello everyone, I need to receive about 120 GB of files from a client via Dropbox. However, I suspect the client might only have a free Dropbox account—or maybe doesn’t have one at all. I know that using the “File Request” feature only allows uploads up to 2 GB per request. Could anyone advise the best way to receive such…
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Can't share files. "We’ve interrupted your sharing activity" error.
Hello, I work for a company that provides two-way radio programming software downloads for our end-user customer base. We have multiple links on our Dropbox but only one is giving us an error. The following is what we're receiving after re-uploading the software to Dropbox: Can't Share File Error in call to API function…