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How to keep original photo file names when uploading from iPhone to Dropbox
How do I prevent Dropbox from renaming my uploaded photo file names to date/time? It is important information that I would like to preserve as I need to tie photo numbers I read on my phone to documents in real time. Renaming them back to the original file name takes too much back end work. ie) IMG_001.jpg is renamed to…
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My Dropbox files aren't showing on the Files app on my iPad.
This discussion was created from comments split from: iPad Files app not showing Dropbox folders and how I managed to solve this..
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I can't share a file from my Dropbox mobile app on Galaxy S10+ (Android 12).
I'm not able anymore, from my galaxy S10+ (android 12), to share a copy of a file. This was possible 2 weeks ago. i already asked dropbox.com/support and reinstall the app. No solution found Any solution ? Thanks for help
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I see a blank screen, when I use the "Upload photos" button on Android.
For the last two days I've been unable to upload photos through the Upload Photos option. Although I have lots of photos on my phone I just see a blank screen. Before yesterday I always saw all the photos I'd taken grouped by day so I could just click a day and upload all photos I took then. I can still upload them through…
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Boxifier/MyCloudHome upload fails when trying to sync files from my iPhone.
Hi Everyone, I'm wondering if others have encountered this scenario: I use WD MyCloudHome as my home server, with a drive mapped to my laptop where I have Boxifier and Dropbox installed. If I use my laptop to manually create a subdirectory under a folder that has been "Boxified", the new folder is synced with dropbox…
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I'm not able to share a file from the mobile app on my iPhone 13.
I'm not able anymore, from my iphon 13, to share a copy of a file. This was possible before, few weeks ago, and from the same account is possible from my daughtre iphon. Already updated and re installed the app. Any tips?
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Locked out of dropbox-no access to email verification code
I am locked out of my Dropbox account (email: ;;guide1[Removed as per Community Guidelines] ). I know my password, but Dropbox is asking for a 6-digit verification code sent to my email, and I no longer have access to that email. I recently changed my device (moved from old phone to new iQOO device), and I reset the old…
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Can I locate and install older versions for the mobile app?
I've been using Dropbox successfully for years on three devices including an old tablet running Android 5.1.1. That machine was getting rather cluttered so I decided to tidy it up by uninstalling several unused apps, but inadvertently also removed Dropbox. I've now tried to re-install Dropbox but I get "not compatible with…
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The mobile app is crashing on my S25 Ultra Android.
Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word
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Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
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I've enabled my camera uploads, but it won't work. What can I do?
For some unknown reason my camera uploads is turned off and when I go to settings to turn it on it does nothing. Not that long ago it was so easy for me to upload onto dropbox from my phone and now I can't upload any photo's. it won't upload automatically and manually I can't upload it either. Any help is appreciated.
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Why are my files greyed out when exporting on the mobile app?
Can someone please help me or send me to the right place to learn how to use Dropbox correctly? Whenever I try to import a file into another app, all of them appear grey and do not have arrows for me to click on to export them. It's so frustrating to me. If anyone can point me in the right direction to learn how to use…
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I'd like the option to delay automatic camera uploads.
Feature request: Delayed camera upload It would be very helpful to have an option to delay automatic camera uploads. Right now, photos are uploaded immediately, which means I often have to delete unwanted photos twice – first on my phone and then again in Dropbox. A delay (or temporary queue/“review before upload” option)…
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I see a "syncing with Dropbox is paused" error on my Files app.
Application Affected Files App on iOS 26.4 Device iPad Air 2026 Operating System iOS 26.4 Dropbox App Version (if using the app) 466.2 Question or Issue When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad Air 2026, it works fine on my iPhone and iPad gen9. Same…
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How to reset my camera uploads on iOS? Dropbox will only re-add newer photos.
Hi! I need to force the iOS app to re-upload all the photos in my Camera Roll/iCloud Photos. I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this. I have already re-installed the app, deleted…
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Half of my photos are missing from the mobile app, but it still says I'm over-quota.
Device iPhone 17 Dropbox App Version (if using the app) Latest update Question or Issue I click into my Dropbox app one day and I noticed half my photos were missing don’t no why but it still says my account is full.
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Problems uploading many files at once when using an Android.
Device Pixel 9a Operating System/Browser (if using the web) Android 16 Dropbox App Version (if using the app) Latest on play Syncing Status NA What I am trying to do: I make a new folder on my dropbox. Then I select "upload", "files". I navigate to my local folder on android which contains 3000 pictures. I press "select…
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Dropbox Pocketbook isn't supported won't let me sign in.
Application Affected (Dropbox Pocketbook.) Device PocketBook 628 Question or Issue Recently had issue with my network, was told from Pocketbook support, to do factory reset. Afterall I realized that I can't log-in with my account, cause the interface of login page was update. How should I bypass that piece of a problem,…
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No longer able to export a file on the iOS app
Device iPad, iPhone 13 Operating System/Browser (if using the web) ios 26.3.1 Dropbox App Version (if using the app) 460.2.2 Question or Issue For over a decade, I’ve been able to export a single file via email by just pulling up the file and hitting export. In the past year, I’ve had to change to using the check mark by…
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Is viewing with download disabled for free accounts?
Is viewing with download disabled for free accounts? (I am on a free account) When I go to share (and subsequently generate a link) I now see a mandatory choice of either 1) editable or 2) viewable only. The software defaults to editable (which I think I was inadvertently using for a while and NOT what I want). When I…
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Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features…
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I can't access a Dropbox offline folder through Termux with claude cli.
On Android, I can not access dropbox offline folder through termux with claude cli. Could you add an option to make the offline files appears in a folder, such as download, so that termux can directly access ? In this way, we can do coding on the phone without github
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My main file doesn't show recent updates (last one was 7 months ago) and there's no history.
Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup…
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Embedded Word documents will not open in Excel when using the Android mobile app.
Integration Affected Excel Device (Dell 2 in 1 16 inch laptop model DB06250 Operating System/Browser (if using the web) Windows 11, Home and Chrome Dropbox App Version (if using the app) V 242.4.5815 Question or Issue Hello, I cannot open embedded word documents in Excel spreadsheet, in Dropbox on my Samsung S24 Mobile…
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The Dropbox app is hiding results for full-text search in PDF files on iPadOS.
Application Affected: Dropbox iPad app Device: iPad Air 5 Operating System/Browser (if using the web): iPadOS 18.6.2 Dropbox App Version (if using the app): 462.3.2 Question or Issue: Major and serious bug with the last few versions of the iPad app. The new Dropbox update for the iPad broke the search function when you…
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iMessage extension is not available anymore
Integration Affected iPhone imessage iPhone 13 pro max Operating System/Browser (if using the web) IOS 26.2 Dropbox App Version (if using the app) 462.2.2 Question or Issue Dropbox imessage app used to show up in imessage when you wanted to add an attachment. It used to be intuitive, now you have to jump through hoops just…
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The Dropbox app doesn't appear among the widgets on my Android device.
Device Xiaomi Operating System/Browser (if using the web) HyperOS 2.0 Question or Issue Hi everyone, I'd like to have a shortcut to a Dropbox specific folder on Android phone screen. But if I try to add a widget to the screen, the Dropbox app does not appear... The instruction found on this page do not work at all:…
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Dropbox for iOS cannot be installed.
Application Affected dropbox for ios Device iphone 15 pro max Operating System/Browser (if using the web) ios 26.2、26.2.1、26.3 Dropbox App Version (if using the app) (for ios 460.2） Question or Issue Ios 26.2, 26.2.1, 26.3 cannot be installed. After clicking on the app store, turn around, and then return to get it. It…
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The Dropbox mobile app is filling up my iPhone storage
I have had a Dropbox Plus account for several years. I have the latest version of the Dropbox app (460.2.2) installed on my iPhone with iOS 18.7.1. When I was unable to upgrade to the latest iOS version and when I could no longer backup my iPhone to iCloud, I found that copying photos and videos from my iPhone camera roll…