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The Dropbox app is hiding results for full-text search in PDF files on iPadOS.
Application Affected: Dropbox iPad app Device: iPad Air 5 Operating System/Browser (if using the web): iPadOS 18.6.2 Dropbox App Version (if using the app): 462.3.2 Question or Issue: Major and serious bug with the last few versions of the iPad app. The new Dropbox update for the iPad broke the search function when you…
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iMessage extension is not available anymore
Integration Affected iPhone imessage iPhone 13 pro max Operating System/Browser (if using the web) IOS 26.2 Dropbox App Version (if using the app) 462.2.2 Question or Issue Dropbox imessage app used to show up in imessage when you wanted to add an attachment. It used to be intuitive, now you have to jump through hoops just…
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The Dropbox app doesn't appear among the widgets on my Android device.
Device Xiaomi Operating System/Browser (if using the web) HyperOS 2.0 Question or Issue Hi everyone, I'd like to have a shortcut to a Dropbox specific folder on Android phone screen. But if I try to add a widget to the screen, the Dropbox app does not appear... The instruction found on this page do not work at all:…
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Dropbox for iOS cannot be installed.
Application Affected dropbox for ios Device iphone 15 pro max Operating System/Browser (if using the web) ios 26.2、26.2.1、26.3 Dropbox App Version (if using the app) (for ios 460.2） Question or Issue Ios 26.2, 26.2.1, 26.3 cannot be installed. After clicking on the app store, turn around, and then return to get it. It…
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The Dropbox mobile app is filling up my iPhone storage
I have had a Dropbox Plus account for several years. I have the latest version of the Dropbox app (460.2.2) installed on my iPhone with iOS 18.7.1. When I was unable to upgrade to the latest iOS version and when I could no longer backup my iPhone to iCloud, I found that copying photos and videos from my iPhone camera roll…
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Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary…
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Uploading selection of photos from Camera Roll to Camera Uploads folder via the iPhone?
How do I re-upload just one year of photos from iPhone to Dropbox with Camera Uploads? I tried selecting and sending but the file name is wrong - I want it to have the year-month-date the way it does with Camera Uploads. Then I put them in an album and tried "selecting where you’d like to upload from” but nothing. Paused…
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I need to reset my Camera Uploads
Can someone from support please open a ticket so that the camera uploads on my account can be reset? Thank you.
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Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic
Question or Issue Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic
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I'm trying to add Dropbox as a location in Files app, but it says syncing is paused.
I cannot use dropbox as a location to select files from on iphone ios 26.2.1 I have restarted, installed everything over and over. Removed preview app, and nothing. Application Affected dropbox on iphone Device iphone 17 pro ios 26.2.1 Operating System/Browser (if using the web) files iphone app Dropbox App Version (if…
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Dropbox app crashes and won't work with the Microsoft Word app on Android
Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dropbox app. When the docment in dropbox does occasionally open in word after an eternity, then it will not close and you have…
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Issue connecting Dropbox to Excel SMS (consent loop during login)
Hello, I’m trying to connect Dropbox in the Excel SMS app on my smartphone. During the Dropbox sign-in process, the app keeps asking me to grant access permissions. After I accept, it returns me to the same consent screen again and again, so I can’t complete the connection. This happens every time I try to link my Dropbox…
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Dropbox files don't sync from my laptop to my iPad.
The files on my laptop do not update to Dropbox folder on my IPad. What could be the issue?
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Cannot access Dropbox on Kindle Fire Max 11
Application affected, Dropbox, Kindle Fire Max 11 Device: Kindle Fire Max 11 Operating System: Fire OS 8.3.3.8 Dropbox App version: Latest For the last few years I have used Dropbox almost daily, importing files into Songbook Pro. At the end of December I retired my Fire Max 11 and bought a new one. It has been working…
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Unlink Dropbox app version 2.3.5.10 from Android handset
Hello, I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'. However, I am connected to WiFi. I can access the website on my other devices laptop and mobile, but the…
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Raw iOS files are uploading to Dropbox as .jpg via camera uploads.
Hi - I just saw a post in which April from Dropbox said that Apple Camera Raw transfers on camera upload (I’ve noticed mine don’t) and then did simple test because I don’t use iCloud instead preferring to use dropbox. And voila. Jpg uploaded. Only. No dng. Why is Dropbox so confident that it uploads raw when it clearly…
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The "make available offline" feature doesn't work on my iPad.
"Make available online" does not work with IPAD. What do I need to do?
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iPod won't Connect to my Dropbox account.
Hello. I have an iPod running iOS 12.5.8. When I try to login to my account using the iOS app I get the following error, "Unable to Connect to Dropbox There may be a problem with your iPod's internet connection". There is no problem w/ my internet connection. I can connect to the internet fine. When I try to login from my…
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I can't preview photos in full screen on my Android device
Device Samsung Fold 6 Dropbox App Version (if using the app) 456.2.2 I am able to see the photo preview and download the photo. However, I am unable to view the photo full screen on my device. I am able to do so just fine on windows and on the website though
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I'd like to reset camera uploads on my iOS mobile app.
Device iPhone 17 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 458.2.4 Syncing Status All done backing up Question or Issue I would like to have my Camera Uploads reset so that I can re-upload all photos from my phone taking advantage of the new Live Photos backup feature.
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I can't back up files from my external drive to my Dropbox mobile app via the Files app.
I cannot for the life of me sync my Dropbox to my iPad Pro. This is the only device I use to sync to Dropbox (by connecting an external drive to iPad Pro), so that i keep everything safe. I have been doing this for some time (at least one year) so it’s not a new system, but it has suddenly stopped syncing for the past…
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Error when automatically backing up files to Dropbox through third party app on Android
Hello, I’m experiencing an issue that appears to be a recent change in Dropbox behavior. I use a third-party application on my Android phone that backs up data to Dropbox. The app automatically connects using Dropbox integration, selects the Apps folder, and creates its own subfolder inside it where backups are stored.…
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View HTML in Safari rather than the Dropbox mobile app on iOS?
Is there some easy way I am missing of viewing an HTML file from the iOS Dropbox app in Safari rather than in the in-app viewer? I have only been able to make this happen by a convoluted process involving sending files to My Files first.
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File request looks and acts differently
Device Android Question or Issue Within the past 6 months, has Dropbox changed the way users upload files through file requests? It seems way more difficult now. The screen acts like we are on a computer. I have to choose the option to upload from computer. Then I have to find my camera. Lastly, I have to actually keep the…
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Changed password on Excel file, now I get Decryption Failed error on latest iOS
Hi everyone. This is with the latest version of iOS. I have an existing Excel File that is encrypted with a password. It works fine with Dropbox. I change the password and save it, and now I get the error Decryption Failed when I open it on the iPhone with the password. The worksheet works fine on PC. I've even tried…
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After the update of January 27th 2026, my Dropbox stopped sync iPad2 and iPad 1
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Offline archives on micro SD external card on Android device
Good morning, I recently bought an Android e-ink reader, and the internal storage is only 64GB, which isn't very much. It has a microSD card slot (up to 1TB), and I'd like offline files to be downloaded to the card, as the device has quite limited storage capacity and I'll be using large PDF files with audio. Any ideas on…
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Legacy Dropbox Android App breaks on Android 4.4/6.0.1 (Vertu Aster/BB Priv)
Application Affected (Dropbox Android app.) Device (Vertu Aster, Blackberry Priv) Operating System/Browser (Android 4.4.2, Android 6.0.1.) Dropbox App Version (314.2.4, 190.2.2) Hello I have been a long-time Dropbox user and rely on your service for storing and accessing important files across multiple devices. My primary…
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Improvements for the iOS mp3 player in Dropbox.
Hi there, subscription prices are not that low to be honest so would it be too much to want Dropbox to make the iOs app more "useful" (talking from iPad persepctive)? like MP3s can be played right now, but not in the background, and it would be nice for simple player functions like "play only 1 time", "loop", "shuffle"…
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Files are waiting to be uploaded on Android but never do
Question or Issue I typically send files from my Android phone to my Windows PC using Dropbox, sending them to the Sent folder. I do this by using the Share feature on file manager app. Today, it’s not working. Dropbox says “Uploading to Dropbox . . . 3 files will upload in the background,” but it never uploads. When I…