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Issue connecting Dropbox to Excel SMS (consent loop during login)
Hello, I’m trying to connect Dropbox in the Excel SMS app on my smartphone. During the Dropbox sign-in process, the app keeps asking me to grant access permissions. After I accept, it returns me to the same consent screen again and again, so I can’t complete the connection. This happens every time I try to link my Dropbox…
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Dropbox files don't sync from my laptop to my iPad.
The files on my laptop do not update to Dropbox folder on my IPad. What could be the issue?
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Cannot access Dropbox on Kindle Fire Max 11
Application affected, Dropbox, Kindle Fire Max 11 Device: Kindle Fire Max 11 Operating System: Fire OS 8.3.3.8 Dropbox App version: Latest For the last few years I have used Dropbox almost daily, importing files into Songbook Pro. At the end of December I retired my Fire Max 11 and bought a new one. It has been working…
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Unlink Dropbox app version 2.3.5.10 from Android handset
Hello, I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'. However, I am connected to WiFi. I can access the website on my other devices laptop and mobile, but the…
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Raw iOS files are uploading to Dropbox as .jpg via camera uploads.
Hi - I just saw a post in which April from Dropbox said that Apple Camera Raw transfers on camera upload (I’ve noticed mine don’t) and then did simple test because I don’t use iCloud instead preferring to use dropbox. And voila. Jpg uploaded. Only. No dng. Why is Dropbox so confident that it uploads raw when it clearly…
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The "make available offline" feature doesn't work on my iPad.
"Make available online" does not work with IPAD. What do I need to do?
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iPod won't Connect to my Dropbox account.
Hello. I have an iPod running iOS 12.5.8. When I try to login to my account using the iOS app I get the following error, "Unable to Connect to Dropbox There may be a problem with your iPod's internet connection". There is no problem w/ my internet connection. I can connect to the internet fine. When I try to login from my…
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I can't preview photos in full screen on my Android device
Device Samsung Fold 6 Dropbox App Version (if using the app) 456.2.2 I am able to see the photo preview and download the photo. However, I am unable to view the photo full screen on my device. I am able to do so just fine on windows and on the website though
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I'd like to reset camera uploads on my iOS mobile app.
Device iPhone 17 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 458.2.4 Syncing Status All done backing up Question or Issue I would like to have my Camera Uploads reset so that I can re-upload all photos from my phone taking advantage of the new Live Photos backup feature.
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I can't back up files from my external drive to my Dropbox mobile app via the Files app.
I cannot for the life of me sync my Dropbox to my iPad Pro. This is the only device I use to sync to Dropbox (by connecting an external drive to iPad Pro), so that i keep everything safe. I have been doing this for some time (at least one year) so it’s not a new system, but it has suddenly stopped syncing for the past…
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Error when automatically backing up files to Dropbox through third party app on Android
Hello, I’m experiencing an issue that appears to be a recent change in Dropbox behavior. I use a third-party application on my Android phone that backs up data to Dropbox. The app automatically connects using Dropbox integration, selects the Apps folder, and creates its own subfolder inside it where backups are stored.…
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View HTML in Safari rather than the Dropbox mobile app on iOS?
Is there some easy way I am missing of viewing an HTML file from the iOS Dropbox app in Safari rather than in the in-app viewer? I have only been able to make this happen by a convoluted process involving sending files to My Files first.
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File request looks and acts differently
Device Android Question or Issue Within the past 6 months, has Dropbox changed the way users upload files through file requests? It seems way more difficult now. The screen acts like we are on a computer. I have to choose the option to upload from computer. Then I have to find my camera. Lastly, I have to actually keep the…
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Changed password on Excel file, now I get Decryption Failed error on latest iOS
Hi everyone. This is with the latest version of iOS. I have an existing Excel File that is encrypted with a password. It works fine with Dropbox. I change the password and save it, and now I get the error Decryption Failed when I open it on the iPhone with the password. The worksheet works fine on PC. I've even tried…
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After the update of January 27th 2026, my Dropbox stopped sync iPad2 and iPad 1
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Offline archives on micro SD external card on Android device
Good morning, I recently bought an Android e-ink reader, and the internal storage is only 64GB, which isn't very much. It has a microSD card slot (up to 1TB), and I'd like offline files to be downloaded to the card, as the device has quite limited storage capacity and I'll be using large PDF files with audio. Any ideas on…
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Legacy Dropbox Android App breaks on Android 4.4/6.0.1 (Vertu Aster/BB Priv)
Application Affected (Dropbox Android app.) Device (Vertu Aster, Blackberry Priv) Operating System/Browser (Android 4.4.2, Android 6.0.1.) Dropbox App Version (314.2.4, 190.2.2) Hello I have been a long-time Dropbox user and rely on your service for storing and accessing important files across multiple devices. My primary…
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Improvements for the iOS mp3 player in Dropbox.
Hi there, subscription prices are not that low to be honest so would it be too much to want Dropbox to make the iOs app more "useful" (talking from iPad persepctive)? like MP3s can be played right now, but not in the background, and it would be nice for simple player functions like "play only 1 time", "loop", "shuffle"…
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Files are waiting to be uploaded on Android but never do
Question or Issue I typically send files from my Android phone to my Windows PC using Dropbox, sending them to the Sent folder. I do this by using the Share feature on file manager app. Today, it’s not working. Dropbox says “Uploading to Dropbox . . . 3 files will upload in the background,” but it never uploads. When I…
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Bluebeam PDF showing unwanted NOTE popups in app.
Afternoon. I'm having an issue reading bluebeam Revu PDF with the mobile dropbox app. Opening the pdf using web browser on the cell phone (iphone) or even opening it on desktop app there is no issue, but opening PDF in the mobile dropbox app itself creates yellow Note popups all over the print. I've attached a few pictures…
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Dropbox keeps loading/spinning on my Phillips Android TV.
Application Affected Dropbox API / 3rd Party App integration Device Phillips Android TV - TPM191E Operating System/Browser (if using the web) Android TV Dropbox App Version (if using the app) N/A Question or Issue In the last week all of my TVs had their Dropbox sessions logged out on my Phillips TV. I have an open ticket…
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Receiving errors from Dropbox API
Hello we've had intermittent issues with the Dropbox API, where some users within our org are unable to upload pictures or docs. In our Kibana logging we are seeing this error occur: :Error= com.dropbox.core.NetworkIOException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to…
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Files added through the desktop app to my new account haven't synced to my phone
just created my Dropbox Basic account for the first time, and I’m having a little trouble. I uploaded a few files, but I can’t seem to sync them across my devices. I’m using the desktop app on Windows and also the mobile app on Android. The files appear on my desktop, but they’re not showing up on my phone. Has anyone else…
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The sign up screen loses focus and the keyboard closes when changing to landscape mode on Android.
Application Affected Dropbox: Secure Cloud Storage Device Pixel 6 Operating System Android 12L Dropbox App Version 454.2.2 Question or Issue Issue Description: When typing in the email field on the Sign up screen, rotating the device (changing orientation from portrait to landscape) causes the input field to lose focus and…
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Syncing with Dropbox is paused when I access my Files app.
I have an iPhone 14 and iPad Air 4th generation. When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad works fine on iPhone. Spoke with Apple and said it’s a Dropbox issue. I have removed Dropbox app and reinstalled it. Signed out and in, reset network settings.…
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Can I change the Android app 'Home' to 'Files'?
Application Affected Dropbox for Android Device Pixel 8a Dropbox App Version (if using the app) 456.2.2 Question is in the title. The info I can find refers to the customization palette icon -- no such thing. At the top: "Home" - Bell notification icon - Upload icon [which, incidentally, looks like a share icon]. At the…
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Mystery conflicted copies of a KeyPass file shared between phone and MacBook
Hello, I manage my passwords using the KeyPass app which stores them in a file I keep on DropBox to share between my Android phone and my MacBook. I use KeyPassDroid on my phone and KeyPassXC on my MacBook but I only ever edit the password file on my phone. I access it occasionally from my MacBook. The KeyPass app on my…
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The photos from my phone do not show up in the Photos and Screenshots folders on my laptop
Bought a new Dell Inspiron 15 Laptop, Windows 11, last Dec. Since then, my photos disappear after uploading from my Samsung Galaxy phone. Photos file and screenshot file are still in my Dropbox App on the laptop, but photos don't show up. Also got a storage limit alert email. In the last two weeks also noticed that…
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I get a "Sign-in failed" error when I try to log in on the mobile app on Android
Hi there, I've been having issues login in on my mobile phone the past few days. Used dropbox on this device for years, but suddenly can't log in anymore. Initially the error was "invalid code" every time I entered a code I had just received via text message. So I opened dropbox on my desktop and switched off 2 factor…
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App on phone has files, but app on laptop has only recent files
Application Affected (Dropbox app phone and laptop.) Device (iphone 16e, ASUS Sonic master and ACER TravelMate.) Operating System/Browser (if using the web) (Windows 11, ) Dropbox App Version (if using the app) (454.2.2 - I have Dropbox Plus on my phone and it was synced to my ASUS laptop but it shows as basic now on that…