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How can I force the mobile app to upload photos on Android?
Device Google Pixel 8 Operating System/Browser (if using the web) macOS 15.6 Dropbox App Version (if using the app) 454.2.2 Syncing Status Up to date Question or Issue I am re-using the same question title as a question I found from seven years ago. I am experiencing the same issue as the original poster. I take a photo on…
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Mobile app on iOS frozen due to an ad pop-up
hi, I have recently found that when opening my dropbox app on my iPhone 16 pro, after about 5 secs the screen is filled with the dropbox advert 'Try the best of Dropbox for free' this covers the whole screen and there is no way of shutting it down. See the screenshot below. Any suggestions apart from the normal, log out…
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How can I sync folders in the Dropbox mobile app on iOS?
Device Iphone 13 mini Operating System/Browser (if using the web) Dropbox App Version (if using the app) newest app Syncing Status Question or Issue I tried to scroll from top to bottom screen within the app, but nothing happens. The app does not refresh at all, in the app settings refreshing on background is active, also…
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Files/folders added from another device failed to appear in the Files app on my iPad
native files.app integration is still downright dangerous. When files/folders added to Dropbox from another device failed to appear on my iPad, I tried numerous remedies (none of which worked) culminatinig in reinstalling the Dropbox app and then clearing the cache under "Files.app settings". Clearing the cache resulted in…
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My files aren't being received by others.
I've been sending files for quite some time to different email addresses. Recently, my clients are not getting the shared files. It says in Dropbox that it's sent, even if I send it multiple times it says it's sent. I tried to send to myself as well and am not receiving the files, though I did receive a reminder email. I…
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New files from camera uploads not showing in the Photos tab in iOS 26 (17promax)
Device iPhone 17 pro max Operating System/Browser (if using the web) iOS 26 Dropbox App Version (if using the app) 444.2.2 Question or Issue Moving to a new iPhone and installed dropbox app. However, camera uploads is very buggy. It will upload the photos/videos, but the display will not show any new photos added. New…
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I get a "Dropbox not granted permission to install launcher shortcut" error on Android 16.
Application Affected Dropbox Device Pixel 10 pro xl Operating System/Browser (if using the web) 16 Dropbox App Version (if using the app) version 452.2.2 Question or Issue When I try to create a shortcut on android I get this error message "Dropbox not granted permission to install launcher shortcut".
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Questions about Dropbox vs OneDrive
I have a Microsoft Surface, windows 11, iphone and ipad. I've had Dropbox for many, many years since the first computer person set it up. I still have it and am paying for it. My new computer person has set me up for everything to go into OneDrive. Are they backing up the same information? What happens to the data in…
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Unable to open available offline file on my Android.
Hi. I'm using the Android version of the Dropbox app. (ver. 450.2.2) I set the text file to "Available offline" and edit it offline. In certain circumstances, offline files cannot be opened. 1. Connect your Android device to the Internet and sync files. 2. Edit the text file marked "Available offline", save it, and…
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I'm scanning documents with color on my iOS app, but they're coming out as black and white.
Application Affected scan Device iPhone 16 Pro Dropbox App Version 450.2.2 Question or Issue Suddenly my scans of color documents are black & white even after editing to Original. How can I get the scan of color file to be in color? EDIT: same issue when scanning file with iPad app - scan of color file/photo is black &…
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My Windows 11 desktop app is crashing after renaming files I've synced from the mobile app.
Application Affected Dropbox desktop Client Device PC Operating System Windows 11 Dropbox App Version 237.4.5655 Question or Issue App crash during sync. Step by step to recreate the crash * Upload a file via cellphone app (Android) * File is downloaded/synced correct to Dropbox folder in Windows. * Rename the file in the…
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Is there a way to turn off auto-play for audio files in the Dropbox iOS app?
Device (iPhone 14 Pro Max) Operating System/Browser (if using the web) (18.6.2) Dropbox App Version (if using the app) (450.2.2) Question or Issue We use Dropbox for our choir to store backing tracks and music scores. When we open an audio file, it plays automatically. Is there a way to stop the auto play. We need to use…
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Dropbox sync problem with Setlist app. Can't connect with Dropbox.
I am using an app called SetList on my IPad Pro. Its used for uploading songs charts. It uses Dropbox to upload from. Recently when I try to connect to Dropbox to upload a file, the Dropbox login page opens. I can enter my username. Its says welcome back and after I enter my password. it just spins the status square. I am…
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Bring back the Mailbox app
Even if you don't change anything about it, it'll still be better than any email app/site that's available now in 2025. It was a mistake to kill the app. Make it independent like Protonmail, i.e. not reliant on Gmail. Steve Jobs said you are just a feature. Even in 2025, he is still right. Email is not going anywhere. It's…
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Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2. I have tried logging in/out of my Dropbox account, deleting the App and downloading it again from the App Store, clearing my cache, restarted my iPhone, unlinked and linked back to my laptop and NOTHING is…
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I can't locate some of my Dropbox folders between device. Sync miscommunication?
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
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Is offline content fully downloaded to my Android?
Application Affected (Dropbox App.) Device (Redmi Note Pro) Operating System/Browser (if using the web) (Android) Dropbox App Version (if using the app) (450.2.2) Question or Issue Hi. I've made a folder available offline. It appeared to download everything and most of the mp4 files play without hesitation. Today, i…
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Nothing happens when I try to play .mp3 files on my Android Dropbox app.
Android Dropbox not playing mp3 anymore they were working fine previously. There is no error message. I press Play button and nothing happens. This is happening for mp3 files - they were working fine yesterday. I've rebooted my phone, and cleared cache in Dropbox app. Still getting the same issue.
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Today's date is added to the filenames of my photos, when I upload them via the iOS mobile app.
I'm going into the Dropbox app on iPhone and uploading photos. The photos file names are uploading with today's date. How can I get it to upload with the date the photo was captured?
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I can't save my receipts as PDFs to the iOS mobile app, only as a URL.
I like to save my receipts on iPhone for example from a receipt from Square that opens up in Safari. Previously I would be able to choose "Save to Dropbox" and it would save a PDF of the receipt. But now Dropbox only gives the option to save a ".url" which just saves a url link to the receipt on Dropbox. Deleted and…
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Why are my cell phone and laptop not in sync with Dropbox?
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.
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I can't edit Excel spreadsheets on my Dropbox mobile app (Android 13).
For the last 3-4 months I have not been able to edit, delete or add Dropbox entries (an Excel spreadsheet) on my Android phone app (Version 13). The app always asks me to sign into Microsoft. When I do I end up in Excel, not Dropbox, with not the Dropbox file. I am signed into my Dropbox account. I can see/read the…
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Dropbox not authorizing access properly for third party app.
Application Affected Dropbox web app on phone Device Pixel 7 Operating System/Browser (if using the web) Windows 10 when on PC Question or Issue Hello. I'm having a unique issue with Dropbox. I am trying to connect an app called War Organ to my phone. The app uses Dropbox to sync between phone and PC. When I connect war…
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I see an error that the Dropbox app isn't available to install on my Android 13 tablet.
Application Affected Dropbox app from play store Device Modio tablet Android version 13 Operating System/Browser (if using the web) I am accessing online Dropbox using chrome. Dropbox App Version (if using the app) I am downloading the latest Dropbox version Question or Issue I keep getting a notification on play store…
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Prevent Firefox from covering up active line of text when using Paper.
When I try to edit a Dropbox Paper file in Firefox on iOS, the line I'm actively editing is covered by the Dropbox toolbar. Preventing that would make text entry a lot more efficient.
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Cannot play offline .mp3 files on Android
This is related to Dropbox on three different android tablets, 2 Samsung, one other Android versions 14 and 15. Dropbox is the latest version from Play Store mp3 files are played in the Dropbox default mp3 player when clicked. This works correctly for mp3 files in the cloud However: - Make the mp3 files available off line…
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Some audio files won't preview that previewed fine earlier on my Android app.
Device OnePlus 8 Operating System OxygenOS 13.1 Dropbox App Version/Browser Version Dropbox version 446.2.4 Question or Issue Suddenly not able to preview some audio files that I've been able to preview earlier. When I download them they play just fine. There are audio files on the same folder in same format that preview…
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Enable ipadOS Dropbox app for Apple Vision Pro
Dropbox had to explicitly deny iPadOS app from installation on AVP as iPadOS apps are compatible and enabled by default. More than a year later and Dropbox still continues to keep the app blocked. At this point I will have to look at migrating to a different vendor for my cloud storage. I have yet to come up with any…