Mobile

Editing PDFs on Dropbox on Android corrupts the PDF
Device TCL NxtPaper 14 Operating System/Browser (if using the web) Android 14 Dropbox App Version (if using the app) 454.2.2 Syncing Status Up To Date Question or Issue I am using Dropbox on my TCL NxtPaper 14, along with the app Nutrient PDF Viewer Pro to edit and annotate PDFs on Dropbox. Whenever I use the app, it…
A Year of Conversations: 2025 Community Wrap-Up
Hey everyone! What a year! I’ve loved chatting with you all throughout 2025 - hearing your favourite Dropbox features, clever hacks and the all the ways you use Dropbox to keep life running smoothly. This community is really pure magic. Every week, you jumped in to help each other, share tips and celebrate wins. We had…
How do you delete your viewed links folder?
How do you delete your viewed links folder? There are no elipse dots and no need to keep the history. Shouldn’t there be a option to keep history or not?
Move or copy photos from iPhone or iCloud to Dropbox
I’m using the latest iOS 12 release, and the latest version of the Dropbox iOS app, on my iPhone X. I have over 7,000 photos on my iPhone; they are also synced to my iCloud. (The volume consists of pretty much every photo I’ve ever had on an iPhone, beginning with an iPhone 4S.) Having this number of photos on my iPhone…
I want to sync my Dropbox files to my internal storage on Android
Synchronization does not work on Android. I download files to a folder that is only accessible from Dropbox itself. It is completely useless. I need to synchronize files to a folder in the internal storage, just like on Windows! Otherwise, other apps will never be able to access my files.
How can I force the mobile app to upload photos on Android?
Device Google Pixel 8 Operating System/Browser (if using the web) macOS 15.6 Dropbox App Version (if using the app) 454.2.2 Syncing Status Up to date Question or Issue I am re-using the same question title as a question I found from seven years ago. I am experiencing the same issue as the original poster. I take a photo on…
Mobile app on iOS frozen due to an ad pop-up
hi, I have recently found that when opening my dropbox app on my iPhone 16 pro, after about 5 secs the screen is filled with the dropbox advert 'Try the best of Dropbox for free' this covers the whole screen and there is no way of shutting it down. See the screenshot below. Any suggestions apart from the normal, log out…
How can I sync folders in the Dropbox mobile app on iOS?
Device Iphone 13 mini Operating System/Browser (if using the web) Dropbox App Version (if using the app) newest app Syncing Status Question or Issue I tried to scroll from top to bottom screen within the app, but nothing happens. The app does not refresh at all, in the app settings refreshing on background is active, also…
Files/folders added from another device failed to appear in the Files app on my iPad
native files.app integration is still downright dangerous. When files/folders added to Dropbox from another device failed to appear on my iPad, I tried numerous remedies (none of which worked) culminatinig in reinstalling the Dropbox app and then clearing the cache under "Files.app settings". Clearing the cache resulted in…
My files aren't being received by others.
I've been sending files for quite some time to different email addresses. Recently, my clients are not getting the shared files. It says in Dropbox that it's sent, even if I send it multiple times it says it's sent. I tried to send to myself as well and am not receiving the files, though I did receive a reminder email. I…
New files from camera uploads not showing in the Photos tab in iOS 26 (17promax)
Device iPhone 17 pro max Operating System/Browser (if using the web) iOS 26 Dropbox App Version (if using the app) 444.2.2 Question or Issue Moving to a new iPhone and installed dropbox app. However, camera uploads is very buggy. It will upload the photos/videos, but the display will not show any new photos added. New…
I get a "Dropbox not granted permission to install launcher shortcut" error on Android 16.
Application Affected Dropbox Device Pixel 10 pro xl Operating System/Browser (if using the web) 16 Dropbox App Version (if using the app) version 452.2.2 Question or Issue When I try to create a shortcut on android I get this error message "Dropbox not granted permission to install launcher shortcut".
Questions about Dropbox vs OneDrive
I have a Microsoft Surface, windows 11, iphone and ipad. I've had Dropbox for many, many years since the first computer person set it up. I still have it and am paying for it. My new computer person has set me up for everything to go into OneDrive. Are they backing up the same information? What happens to the data in…
Unable to open available offline file on my Android.
Hi. I'm using the Android version of the Dropbox app. (ver. 450.2.2) I set the text file to "Available offline" and edit it offline. In certain circumstances, offline files cannot be opened. 1. Connect your Android device to the Internet and sync files. 2. Edit the text file marked "Available offline", save it, and…
I'm scanning documents with color on my iOS app, but they're coming out as black and white.
Application Affected scan Device iPhone 16 Pro Dropbox App Version 450.2.2 Question or Issue Suddenly my scans of color documents are black & white even after editing to Original. How can I get the scan of color file to be in color? EDIT: same issue when scanning file with iPad app - scan of color file/photo is black &…
My Windows 11 desktop app is crashing after renaming files I've synced from the mobile app.
Application Affected Dropbox desktop Client Device PC Operating System Windows 11 Dropbox App Version 237.4.5655 Question or Issue App crash during sync. Step by step to recreate the crash * Upload a file via cellphone app (Android) * File is downloaded/synced correct to Dropbox folder in Windows. * Rename the file in the…
Is there a way to turn off auto-play for audio files in the Dropbox iOS app?
Device (iPhone 14 Pro Max) Operating System/Browser (if using the web) (18.6.2) Dropbox App Version (if using the app) (450.2.2) Question or Issue We use Dropbox for our choir to store backing tracks and music scores. When we open an audio file, it plays automatically. Is there a way to stop the auto play. We need to use…
Dropbox sync problem with Setlist app. Can't connect with Dropbox.
I am using an app called SetList on my IPad Pro. Its used for uploading songs charts. It uses Dropbox to upload from. Recently when I try to connect to Dropbox to upload a file, the Dropbox login page opens. I can enter my username. Its says welcome back and after I enter my password. it just spins the status square. I am…
Bring back the Mailbox app
Even if you don't change anything about it, it'll still be better than any email app/site that's available now in 2025. It was a mistake to ****** the app. Make it independent like Protonmail, i.e. not reliant on Gmail. Steve Jobs said you are just a feature. Even in 2025, he is still right. Email is not going anywhere.…
Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2. I have tried logging in/out of my Dropbox account, deleting the App and downloading it again from the App Store, clearing my cache, restarted my iPhone, unlinked and linked back to my laptop and NOTHING is…
I can't locate some of my Dropbox folders between device. Sync miscommunication?
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
Is offline content fully downloaded to my Android?
Application Affected (Dropbox App.) Device (Redmi Note Pro) Operating System/Browser (if using the web) (Android) Dropbox App Version (if using the app) (450.2.2) Question or Issue Hi. I've made a folder available offline. It appeared to download everything and most of the mp4 files play without hesitation. Today, i…
Nothing happens when I try to play .mp3 files on my Android Dropbox app.
Android Dropbox not playing mp3 anymore they were working fine previously. There is no error message. I press Play button and nothing happens. This is happening for mp3 files - they were working fine yesterday. I've rebooted my phone, and cleared cache in Dropbox app. Still getting the same issue.
Today's date is added to the filenames of my photos, when I upload them via the iOS mobile app.
I'm going into the Dropbox app on iPhone and uploading photos. The photos file names are uploading with today's date. How can I get it to upload with the date the photo was captured?
I can't save my receipts as PDFs to the iOS mobile app, only as a URL.
I like to save my receipts on iPhone for example from a receipt from Square that opens up in Safari. Previously I would be able to choose "Save to Dropbox" and it would save a PDF of the receipt. But now Dropbox only gives the option to save a ".url" which just saves a url link to the receipt on Dropbox. Deleted and…
Why are my cell phone and laptop not in sync with Dropbox?
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.
I can't edit Excel spreadsheets on my Dropbox mobile app (Android 13).
For the last 3-4 months I have not been able to edit, delete or add Dropbox entries (an Excel spreadsheet) on my Android phone app (Version 13). The app always asks me to sign into Microsoft. When I do I end up in Excel, not Dropbox, with not the Dropbox file. I am signed into my Dropbox account. I can see/read the…
Dropbox not authorizing access properly for third party app.
Application Affected Dropbox web app on phone Device Pixel 7 Operating System/Browser (if using the web) Windows 10 when on PC Question or Issue Hello. I'm having a unique issue with Dropbox. I am trying to connect an app called War ****** to my phone. The app uses Dropbox to sync between phone and PC. When I connect war…

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