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How to reset my camera uploads, I tried everything
Hi! I need to force the Android app to re-upload all the photos in my gallery. I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this. I have already: -re-installed the app -deleted the cache…
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Content I transfer using my mobile, don't show up on my PC.
I usually use dropbox to transfer my photos from my mobile to my pc. For the last two days, when I try to transfer a file, it says that it already is in dropbox, but it doesn;t show in the pc folder. The icon in the taskbar shows the blue arrows, meaning that its syncing, but its been doing that for two days. Anything I…
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My camera uploads stopped uploading new files on my iPhone.
Until May 18, all the photos I take with my iPhone (iOS 18.1.1) were automatically sync'd into my Dropbox Camera Uploads folder. Since then, the new images are not going into the folder. My phone is fully charged, on strong wifi, and I haven't changed any settings. How do I get it to continue uploading photos to the Camera…
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What’s new this spring
I don’t know about you, but I’m absolutely delighted to finally see spring taking it’s hold. If you’re anything like us Irish, this time of year marks a turning point, as the dark winter months are replaced by longer, brighter and warmer days. Flowers start to blossom, bees are buzzing, the birds are singing, and it nearly…
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I can't download files on the Android mobile app
I'm able to download from the web version, but starting this morning (June 24, 2025) I can not download from the mobile app. I can upload and do everything else from my phone (Samsung S24 Ultra), but it says "error downloading xxx filename". I though I could add a screenshot but I don't see any way to do so. I already…
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I need to rest my Camera Uploads and re-upload my photos
Hi, I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that?
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Can I upload Camera Uploads settings to already uploaded photos or reset my Camera Uploads?
Yesterday I noticed my iPhone photos were being uploaded as still JPGs, likely loosing valuable moments I captured in Live Photos and having some quality drop due to JPG compression. I changed my settings to HEIC + Live Photos. However, all my already synced photos would still be low quality and limited to a single frame.…
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Can I get notifications about a file being deleted or saved on the iOS app?
I am using iPhone 16 Pro IOS 18.5 with Dropbox app installed Please confirm: what are the settings so that I get a notifications when a file is moved out of Dropbox or saved?
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My iPhone mobile app doesn't show the files I've saved on my desktop app.
That! Some of the files on my Desktop App aren't in my Dropbox app on my iPhone. Help please.
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SD Card to Dropbox upload question
If this is a basic question then we apologise, but we are confused. Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropbox, using the mobile app on an iPhone. We are a wildlife conservation team and would like to be able to do this for infield…
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Moving files: default destination should be current folder, not root!
Imagine I want to move files nested 10 levels under root. I navigate down, I select them, I press Move. Now the android app is showing me the root folder, why? 99% of the time I want to move files somewhere near their original location. With your design I once again have to drill down 10 levels under root to find the…
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"Get started with Dropbox" suddenly appearing in iOS mobile app.
I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?
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I added my files to Dropbox via camera uploads and it deleted them from my camera roll.
It's been a while, but I don't know where to ask, so I'm writing it down ㅜ I'm inquiring again after giving up because there was no answer even if I asked the customer center on the drop box website. I think it was around the end of last year.. I was told to upload the camera while using the drop box, so I synchronized it…
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"Move (file)" should start in the current folder, not at root level in the mobile app on Android
I'm not sure if this is just the case with Android. But unfortunately, it has always been that way since I can remember. For moving 1 file "quickly" to a freshly created sub folder, a user needs to navigate the whole folder structure to get there...
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Why are photos being uploaded twice?
Hi there, I’m hoping someone can help me out as I can’t figure out why certain photos are being saved multiple times when I upload them. I upload from my iPhone and in my most recent upload, there were 27 photos in my camera roll that I uploaded and the total that ended up in the Dropbox folder was double that….. 54. It…
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Video file has no audio after downloading from the Dropbox app
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Can we have a "scan document" option when long pressing the Dropbox icon on iOS?
Hello, Wouldn't be a great idea for Dropbox to include the "Scan document" option in the menu showing up when pressing the app icon (iOS) like for Apple's Notes app ? I can send you a screen capture. Just my 2 cents. Regards. Robert Lespérance
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Automatically delete a photo from phone afterward its been uploaded to dropbox
Any idea?
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Tell us what you think of the mobile search improvements
Hello! My name is Luke and I work on the Mobile app team at Dropbox. We're excited to share some updates that we've made to the Search experience on the Android and iOS apps. Here's what's new: * Larger Result Thumbnails * Modified Dates in search results * File Sizes in search results * Snippets for keyword matches within…
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Why is the camera upload feature on iOS slow in backing up the photos to my account?
Hi!!! I have just installed the app and opened an account (yesterday) to create storage for my phone photos so I can make room on my phone. I have automatic uploads switched on and there are over 13,000 photos and videos on my phone. I am curious how long it should take for the process to complete transfer from phone to…
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I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc)…
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Dropbox isn't allowing me to view or share files on the mobile app/website.
Both on phone app and the website. They show for a second and then say "something went wrong our end" with a dart board graphic? I also can't copy the link to a file from the right click menu or share any files? This is incredibly annoying as I need to send a folder. Thanks for the help.
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Files are visible on Dropbox on my phone, but not visible on Dropbox on my laptop.
I've uploaded photos/videos/files from my phone to dropbox for years. I rely on this for work. In the last, say month, when I try to upload anything from my phone to dropbox, the files are visible on dropbox on my mobile, but they are not visible on the same dropbox account on my computer. This is extremely frustrating as…
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My photos are not changing to jpg format when uploading them to Dropbox from my iOS device.
For the Dropbox version IOS app 208.2.12 there is a bug that needs to be fixed and updated. I am using an iPad Pro 11" first generation. I am an ebay Powerseller. When taking pictures of my purses to sell and dropbox over to my Desktop PC then upload to my ebay store my pictures will not change to jpg format. They stay in…
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Why isn’t it possible to create file requests from the mobile app?
Hello, I was surprised to find out that file requests can only be created using the website. Why wouldn’t this be possible in the mobile app as well? Thanks, DBoxTips P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.