Mobile

Can't open pictures on Samsung tablet (Android OS)
Application Affected (Dropbox App) Device (Samsung Tab S8.) Operating System/Browser (if using the web) (Android 15, One UI 7.0.) Dropbox App Version (if using the app) (444.2.2) Question or Issue I have been having problems open pictures (jpg, png, etc) from the Dropbox app. I can see pictures listed in the app. When I…
Need search feature for folders when saving files to Dropbox on iOS.
I select a file on my iPhone, then I select that I want to save it to Dropbox. I am not able to search for what folder I want to add the file to. I can create a new folder (not very useful) or I can scroll through my hundreds of folders and sub folders looking for the exact one I want. This is time consuming and n it very…
Sometimes my Paper document link redirects me to install the mobile app.
I don’t know if anyone cares, but using web access to Paper on my iPhone 16, I get an odd problem. If I click on a link I made to different Paper doc, I sometimes get sent to a page that says: "this doc was shared." And it says: "Get the App.” I may be making links wrong. The links in question start with a plus sign. I…
Enable access to E2E encrypted folders on the mobile app.
We need to get access to E2E encrypted folders on mobile devices (via Dropbox App). Would be great to bring this feature as it was possible via boxcryptor. Best Andi
The Dropbox mobile app is crashing after a recent Android update
Application Affected Dropbox for Android Device Moto g 5G Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 436.2.2 Question or Issue My phone updated to Android 15 last night and now attempting to edit plain text files in the Dropbox app causes the app to crash. Dropbox Android…
"File is stored in an incompatible server location" error when opening Office files on Android
Device: Xiaomi 12T Operating System/Browser (if using the web) Android Dropbox App Version/Browser Version Dropbox 442.2.2 Question or Issue A few days ago I couldn't open any excel or word file from Dropbox, like I did before. Dropbox shows this message: "example.xlsx is stored in an incompatible server location". How can…
I can't access my Paper files on the Android mobile Paper app.
I am suddenly not allowed to view my own files in dropbox paper. Im logged in, reinstalled dropbox paper twice, nothing works. Any help? Im using the free dropbox version, on my Android Phone. It starters yesterday when i was suddenly logged out for no reason. And logged in again,a and then its show the error i am not…
I have edit access on an Excel file but I can't save my changes through the Dropbox Android app
Device Motorola g54 5g Operating System/Browser (if using the web) Android 15 Question or Issue I can open an excel file with sheets that has been shared with editing access. I can open to edit and can make changes. When I try to save these I get to options. To device or Google's cloud. Doing neither option seems to save…
I can't upload files from my Dropbox account to my Android to device.
As The title says I cannot upload files from my dropbox to my android to device. It keeps closing it will upload from my phone to my dropbox to my computer but wont upload a file to my device. I click a file to install to my device it just flashes then a pop up comes up saying files keep stopping APP INFO or CLOSE APP I…
Renaming files on the Android app adds a "-1" to the filename and removes their extension.
Device Lenovo Tab P12 Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 440.2.4 When I try to rename a file, I see a second line which adds "-1" to my new file, doesn't matter what I do, I cannot get rid of it. Not only it does not make sense, but it has corrupted so many of my…
Unable to open an Excel file from Dropbox using the Microsoft Excel app on iPhone
I’ve been trying many times to open the excel sheet on my Dropbox app but to no avail. I even uninstall the Microsoft excel app as per other forums’ suggestions but the same problem persists. It says “Somthing went wrong and excel sheet can’t open.” I have attached the screenshot for your reference. I only have 1 email…
There are two missing features from the Android mobile app.
Hello, after deselecting the last file or folder, I cannot open it, I have to click back, although zero things are selected, otherwise it will select it instead of opening it. It's just a little inconvenience. Another one: when uploading, a recent folder appears, but it doesn't show its name, so I can either know the…
Can the Dropbox Paper mobile app not be discontinued?
Don't delete the paper app I use it everyday and for multiple things ......if it has to go we need the ability to modify notes in the paper files on drop box .....at current I can't modify on a m9bile device and that completely removes the functionality of paper for me!
I'm new to Dropbox, how do I sync data from one tablet to another?
Device Samsung tablets Operating System/Browser (if using the web) android Question or Issue Ive been introduced to Dropbox by an app I use called songbook pro. I use the app on two similar Samsung tablets. Both installations refer to the same account with the same name and password. I need to have an exact copy of the app…
How can I force Dropbox to re-upload all my phone photos?
Device iPhone 15 Dropbox App Version (if using the app) 442.22 Syncing Status "Up to date" Question or Issue I discovered today (when I happened to look in the "Camera uploads" settings) that I can upload Live Photos from my iPhone to Dropbox as Live Photos. Unfortunately, that setting had defaulted to "Still Photo", so…
I get the error that "The file could not be loaded" when trying to download a file to my iPhone.
I upload a video onto Dropbox on my PC, and then try to download it from the Dropbox app on my iPhone 14 Pro Max. Whenever I try to download it, it loads for a bit, and then says “The file could not be loaded”. My WiFi is good, my phones storage isn’t full, and I’m uploading the videos as mp4 which has always worked in the…
Scheduled camera uploads
I would like to schedule my Camera Uploads so that I have a chance to remove/organize things before they're uploaded. Ideally I could have options to set either the time or frequency - i.e. 2am every day, or "any item older than 6 hours." Two examples (on android) today: * Sometimes I take 2 or 3 photos in order to choose…
Allow users to enable/disable visible file extensions on iOS.
Currently, there is no option to hide the “.mp4” extension from file names. It would be helpful if we could hide the file type as a simple setting.
Idea: Enhance Sync Info Window with Clickable Files and Detailed Sync Status
The new Dropbox sync info window (v224.4.4811, 2025) is too vague, especially for large folders (e.g., my 350GB folder). It shows “74 files remaining” but doesn’t list which files or what’s happening (e.g., redownloading, indexing). Older versions had better sync details. Please add these features to the sync info window:…
How to sync between desktop and iPad?
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Is the Dropbox mobile app compatible with iOS 26?
No mention of this using the search ... so, Is Dropbox mobile compatible with iOS 26 which is being pushed out today ? Thanks in advance
iPhone camera uploads stopped uploading since April 2025
Device iPhone 16 Pro Operating System/Browser (if using the web) IOS 18.6.2 (latest) Dropbox App Version (if using the app) 440.2.2 Syncing Status No status. "Camera Uploads > on" Question or Issue I went to check my iphone photos in dropbox and realised that I've had no further images since 1 April 2025. According to the…
Select audio track for MKV file in Dropbox App
I love Dropbox’s video preview - super helpful for watching MKV files without downloading them! Whereas previewing an MKV file in the web browser version of Dropbox has an Audio Track selection option (if your MKV file has multiple audio tracks, e.g. English audio, Japanese audio), the Dropbox App for iOS does not have…
Dropbox Paper on Android is out of date, and can't be installed on current Android versions.
Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app? Application Affected Dropbox Paper Device Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on. Operating…
Dropbox Paper mobile app will be discontinued on October 9th
Today I've received an email that the Dropbox Paper mobile app will be discontinued on October 9th. So it looks like all the documents won't be accessible on smartphones which in this day and age is a major bummer. What's the rational behind this shocking decision? Does this mean Paper as a whole is on the chopping block?
The original creation date of my photos changes after uploading them via the mobile app.
I have been using drop box for years and never had this issue. When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken. Why has this changed? How do I get the correct date of the photo? Thank you for your time

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