Mobile

I see an error that the Dropbox app isn't available to install on my Android 13 tablet.
Application Affected Dropbox app from play store Device Modio tablet Android version 13 Operating System/Browser (if using the web) I am accessing online Dropbox using chrome. Dropbox App Version (if using the app) I am downloading the latest Dropbox version Question or Issue I keep getting a notification on play store…
Prevent Firefox from covering up active line of text when using Paper.
When I try to edit a Dropbox Paper file in Firefox on iOS, the line I'm actively editing is covered by the Dropbox toolbar. Preventing that would make text entry a lot more efficient.
Cannot play offline .mp3 files on Android
This is related to Dropbox on three different android tablets, 2 Samsung, one other Android versions 14 and 15. Dropbox is the latest version from Play Store mp3 files are played in the Dropbox default mp3 player when clicked. This works correctly for mp3 files in the cloud However: - Make the mp3 files available off line…
Some audio files won't preview that previewed fine earlier on my Android app.
Device OnePlus 8 Operating System OxygenOS 13.1 Dropbox App Version/Browser Version Dropbox version 446.2.4 Question or Issue Suddenly not able to preview some audio files that I've been able to preview earlier. When I download them they play just fine. There are audio files on the same folder in same format that preview…
Enable ipadOS Dropbox app for Apple Vision Pro
Dropbox had to explicitly deny iPadOS app from installation on AVP as iPadOS apps are compatible and enabled by default. More than a year later and Dropbox still continues to keep the app blocked. At this point I will have to look at migrating to a different vendor for my cloud storage. I have yet to come up with any…
How can I loop certain video files but not loop others on iOS?
Device iPhone Operating System/Browser (if using the web) iOS 18.7.1 Dropbox App Version (if using the app) 446.2.2 Dropbox Plan Plus Question or Issue Hello. I like to loop certain video files but not loop others and have the settings save to that specific file. Is this not possible? I can play a file on loop, but if I…
Can I view symlinks on the mobile iOS app?
Hi. I've had to move all my files to my local/internal ****** drive and use symlinks within dropbox to keep them backed up but now i cant access any of them remotely. The reason for moving them is because it was causing me all sorts of issues when running the files directly from within dropbox / file provider. Does anyone…
Unable to save PDFs from iOS 26.0.1 to Dropbox (via buttons in Mail or other PDF viewers)
Integration Affected iOS 26.0.1 Mail and other PDF viewers to Dropbox Device iPhone 15 Pro Operating System/Browser (if using the web) iOS 26.0.1 Mail Dropbox App Version (if using the app) 444.2.2 Question or Issue I've recently upgraded to the iOS 26.0.1 version on my Apple phone and I have lost the functionality of the…
I need to reset my Camera Uploads and re-upload my photos
Hello, I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that? I understand that there's no option to do that myself, since I'm on the basic plan, but Support can do it for me. If a Dropboxer here could open a ticket on my behalf I would be grateful. Thank…
Can I install and sync content from my PC to my mobile?
Hi. Is this posible, to instal and sync data from pc to mobile phone, if i dont have dropbox there, but maybe i can install it from pc? Thank you.
My uploads are stuck on "Waiting to upload" on my Android phone
Device Samsung Galaxy Z flip 7 phone 2025 Operating System/Browser (if using the web) Android 16 Dropbox App Version (if using the app) 446.2.4 Question or Issue It just gets stuck saying, waiting to upload. I've contacted my phone provider and they have assured me, repeatedly, that is not a problem on their end. I've…
It takes a while for my Android to upload my camera roll
So it looks like dropbox doesn't immediately upload my camera roll. It usually takes several hours but sometimes it never seems to happen. I read the help guides about battery optimization for Android but the settings are way different on my end. I just don't know what I'm doing wrong.
iOS search says H not found no matter what I search for.
Can't attach Dropbox files to emails on iOS 15, app version 444.2.2
I'm unable to attach dropbox files to my emails from iphone 15 pro max. I have Dropbox app version 444.2.2 installed. I don't know if this is relevant, but I read that I should go to the "Files" app. When I do that, I see a screen that says at top "ALLOW FILES TO ACCESS" and below that it lists "Apple intelligence & Siri,"…
Can't import photos from iPhone on Mac OS when I connect it for the second time
I have Dropbox (now version 233.4.4938) as an app on macOS Tahoe 26.0.1, but the issue has persisted across many versions. I regularly want to upload new photos from my iPhone SE, now version iOS 18.6.2. When I enable Camera Uploads (under Preferences > Backups), the first time I connect my iPhone any new photos do get…
Subscription pop up stops me from accessing the Dropbox app on my iPhone SE.
Dropbox Basic Free Question or Issue The issue is the subscription pop up that I cannot remove to access my Dropbox. This hugely inconvenient and annoying i have an iPhone SE running iOS 18.6.2. I have a screenshot but cannot see how to share it thank you for your help
Dropbox app on Android doesn't work with a sleep timer when playing audio
I often use the Dropbox app on my Android phone to listen to audio files. However, the app doesn't work with sleep timers (I've tried a few) and I don't know how to make it pause playback after a set amount of time. Interestingly enough, the same timers have no problems putting to sleep the Google Drive app audio player.…
Can't open pictures on Samsung tablet (Android OS)
Application Affected (Dropbox App) Device (Samsung Tab S8.) Operating System/Browser (if using the web) (Android 15, One UI 7.0.) Dropbox App Version (if using the app) (444.2.2) Question or Issue I have been having problems open pictures (jpg, png, etc) from the Dropbox app. I can see pictures listed in the app. When I…
Sometimes my Paper document link redirects me to install the mobile app.
I don’t know if anyone cares, but using web access to Paper on my iPhone 16, I get an odd problem. If I click on a link I made to different Paper doc, I sometimes get sent to a page that says: "this doc was shared." And it says: "Get the App.” I may be making links wrong. The links in question start with a plus sign. I…
The Dropbox mobile app is crashing after a recent Android update
Application Affected Dropbox for Android Device Moto g 5G Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 436.2.2 Question or Issue My phone updated to Android 15 last night and now attempting to edit plain text files in the Dropbox app causes the app to crash. Dropbox Android…
"File is stored in an incompatible server location" error when opening Office files on Android
Device: Xiaomi 12T Operating System/Browser (if using the web) Android Dropbox App Version/Browser Version Dropbox 442.2.2 Question or Issue A few days ago I couldn't open any excel or word file from Dropbox, like I did before. Dropbox shows this message: "example.xlsx is stored in an incompatible server location". How can…
I can't access my Paper files on the Android mobile Paper app.
I am suddenly not allowed to view my own files in dropbox paper. Im logged in, reinstalled dropbox paper twice, nothing works. Any help? Im using the free dropbox version, on my Android Phone. It starters yesterday when i was suddenly logged out for no reason. And logged in again,a and then its show the error i am not…
I have edit access on an Excel file but I can't save my changes through the Dropbox Android app
Device Motorola g54 5g Operating System/Browser (if using the web) Android 15 Question or Issue I can open an excel file with sheets that has been shared with editing access. I can open to edit and can make changes. When I try to save these I get to options. To device or Google's cloud. Doing neither option seems to save…
I can't upload files from my Dropbox account to my Android to device.
As The title says I cannot upload files from my dropbox to my android to device. It keeps closing it will upload from my phone to my dropbox to my computer but wont upload a file to my device. I click a file to install to my device it just flashes then a pop up comes up saying files keep stopping APP INFO or CLOSE APP I…
Renaming files on the Android app adds a "-1" to the filename and removes their extension.
Device Lenovo Tab P12 Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 440.2.4 When I try to rename a file, I see a second line which adds "-1" to my new file, doesn't matter what I do, I cannot get rid of it. Not only it does not make sense, but it has corrupted so many of my…
Unable to open an Excel file from Dropbox using the Microsoft Excel app on iPhone
I’ve been trying many times to open the excel sheet on my Dropbox app but to no avail. I even uninstall the Microsoft excel app as per other forums’ suggestions but the same problem persists. It says “Somthing went wrong and excel sheet can’t open.” I have attached the screenshot for your reference. I only have 1 email…
There are two missing features from the Android mobile app.
Hello, after deselecting the last file or folder, I cannot open it, I have to click back, although zero things are selected, otherwise it will select it instead of opening it. It's just a little inconvenience. Another one: when uploading, a recent folder appears, but it doesn't show its name, so I can either know the…

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