Mobile

How to sync between desktop and iPad?
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Is the Dropbox mobile app compatible with iOS 26?
No mention of this using the search ... so, Is Dropbox mobile compatible with iOS 26 which is being pushed out today ? Thanks in advance
iPhone camera uploads stopped uploading since April 2025
Device iPhone 16 Pro Operating System/Browser (if using the web) IOS 18.6.2 (latest) Dropbox App Version (if using the app) 440.2.2 Syncing Status No status. "Camera Uploads > on" Question or Issue I went to check my iphone photos in dropbox and realised that I've had no further images since 1 April 2025. According to the…
Dropbox Paper on Android is out of date, and can't be installed on current Android versions.
Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app? Application Affected Dropbox Paper Device Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on. Operating…
Dropbox Paper mobile app will be discontinued on October 9th
Today I've received an email that the Dropbox Paper mobile app will be discontinued on October 9th. So it looks like all the documents won't be accessible on smartphones which in this day and age is a major bummer. What's the rational behind this shocking decision? Does this mean Paper as a whole is on the chopping block?
The original creation date of my photos changes after uploading them via the mobile app.
I have been using drop box for years and never had this issue. When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken. Why has this changed? How do I get the correct date of the photo? Thank you for your time
Dropbox mobile app won't show search results.
Devices IPads, Android smart boards, Dropbox Website Operating System/Browser (if using the web) IOS, IPAD OS, Android, Microsoft Edge Dropbox App Version/Browser Version Dropbox 440.2.2, IOS 18, Android 13/14, Edge v. 139 (Arm/64 bit) Question or Issue Our company Dropbox recently has had an issue with searching for files…
I can't find my backed up computer files, when I check the mobile app on my iPad.
Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up to Dropbox from my computer. How can I view files from my PC on my iPad? On the Dropbox app on my iPad it says that my computer is one…
How sure how to set-up my Dropbox account, on my new mobile in order to see my files.
I know this probably has been asked before, but I have Dropbox on both my phone and laptop. I drowned my phone and the new phone set up via google restore has Dropbox loaded but I don't recognise the interface and cannot figure how to set it it up to see my existing folders and files. All the prompts on the phone interface…
Dropbox Passwords UI issue on Pixel 9. Search and Save buttons in the notch area aren't clickable.
I'm having a usability issue with the Dropbox Passwords app on my Google Pixel 9. The search bar at the top of the app is placed directly in the notch area, making it impossible to tap or interact with. Similarly, when creating a new password, the "Save" button is also positioned in that same top area – meaning it can't be…
Dropbox not linking with Cloud Duplicate Finder on iPad via Chrome
Hi, I am trialling Dropbox and trying to use it with Cloud Duplicate Finder (CDF) on my iPad (via Chrome). Unfortunately, the integration is stuck in a loop. Steps I’ve tried: * Clearing Chrome cookies & site data. * Signing out and back into both Dropbox and CDF. * Pressing “Add New Drive → Dropbox” inside CDF. What…
Dropbox mobile app is in Dutch, even though the settings are set to English.
Device iPhone 12 Pro Operating System/Browser (if using the web) iOS18.6 Dropbox App Version (if using the app) 438.2 Dropbox Plan N/A Question or Issue The Dropbox app on my iPhone 12 Pro, iOS 18.6, is in Dutch. It is the only app on my iphone that is in any language other than English. I have removed all languages other…
I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.
Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox desktop: beside the Dropbox icon, there is a circle formed by two arrows with an exclamation point inside of the circle. I cannot…
Uploading Microsoft Files from iPad Pro gets stuck on "upload pending".
Hello, I opened a Microsoft Excel file from the Dropbox app on my iPad Pro and I saved it after I made changes and it will not upload the new version into Dropbox, it just says "Upload Pending". I tried deleting the Dropbox app and deleting the Excel app off the iPad and I tried turning it off and back on and I also tried…
Consistent 'upload failure' error when uploading videos from the Dropbox app on iOS
Device iPhone SE Operating System/Browser (if using the web) Windows 10 Question or Issue Within the last week, several times I successfully uploaded large video files from my iPhone to my PC - well, after switching off the display time out on the iPhone, because how stupid of me to expect a background process like an…
How do I notify people in a shared folder that I created a folder via Android app?
On a web browser on Windows I can create a shared folder within another shared folder and click the button to notify the people who have access (though they now changed it so I have to click to a second page in the pop up). On the Android app there's no button to click to enable that. So in my mobile workflow I create a…
"Can't upload - your changes conflict with changes made by someone else"
but there is only one user, me. This document hasn't been touched in months. Can someone advise or help fix? Thanks
I can't rename pictures when sharing from my camera roll to the Dropbox app on my iPhone.
Hi I have an iphone and when receiving images from workers I usually upload to dropbox, click on rename and edit it then upload. Now it won't allow me to rename, it still "says" rename there but it doesn't work, So when it picks up image from text it says Attachment, I can't upload more than one as it shows as a duplicate.…
Dropbox Transfer on the mobile app
Please add Dropbox transfer access to the mobile app. I expected to be able to access ALL of my files I have on Dropbox from my phone, including those I have to transfer to my clients. Once they pay their invoice, I send them files and I can’t do that on my phone anymore since I switched to Dropbox.
Create, Upload, and Share FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
The dates of images and videos under Photos tab on iOS are in future millennia.
A few files are always on top of my imported images under the photos tab. They have a normal creation and modification date and are located elsewhere, not in the camera uploads folder. How would I fix this? thanks
The "background app refresh" setting for the Dropbox iOS app is greyed out
I am trying to upload video from my iPhone automatically and in the background. I want this to happen on cell data or WiFi and whether or not the app is open. The setting "Background App Refresh" is greyed out and cannot be turned on. It would be nice if I could put them in a folder to which they would not be deleted if…
No pop-up notification that I've added duplicates of a photo to Dropbox on iOS
Same here. On my iphone when I select several pictures and choose save to Dropbox, it would tell me if there was a duplicate. In the last day or so, it stopped giving me that warning and instead places multiple copies of the file with a (x) suffix on the filename.
After the latest iOS mobile app update, my offline files have been re-syncing.
I upgraded to version 428.2 yesterday and now my Dropbox app always shows my offline files as queued for resync when I launch the app. I just tested it by syncing my files, then closing and relaunching the app and every entry in my offline list has that little blue circle with the white arrows. The files are still…
Can't upload large videos using the Dropbox iOS app
hello, i went to a concert yesterday and i used up a lot of storage. whenever im trying to upload the bigger videos (the longest video that worked was only 8 seconds long), i always get this error: what can i do about this? it’s pretty frustrating

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