Mobile

Sometimes my Paper document link redirects me to install the mobile app.
I don’t know if anyone cares, but using web access to Paper on my iPhone 16, I get an odd problem. If I click on a link I made to different Paper doc, I sometimes get sent to a page that says: "this doc was shared." And it says: "Get the App.” I may be making links wrong. The links in question start with a plus sign. I…
The Dropbox mobile app is crashing after a recent Android update
Application Affected Dropbox for Android Device Moto g 5G Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 436.2.2 Question or Issue My phone updated to Android 15 last night and now attempting to edit plain text files in the Dropbox app causes the app to crash. Dropbox Android…
"File is stored in an incompatible server location" error when opening Office files on Android
Device: Xiaomi 12T Operating System/Browser (if using the web) Android Dropbox App Version/Browser Version Dropbox 442.2.2 Question or Issue A few days ago I couldn't open any excel or word file from Dropbox, like I did before. Dropbox shows this message: "example.xlsx is stored in an incompatible server location". How can…
I can't access my Paper files on the Android mobile Paper app.
I am suddenly not allowed to view my own files in dropbox paper. Im logged in, reinstalled dropbox paper twice, nothing works. Any help? Im using the free dropbox version, on my Android Phone. It starters yesterday when i was suddenly logged out for no reason. And logged in again,a and then its show the error i am not…
I have edit access on an Excel file but I can't save my changes through the Dropbox Android app
Device Motorola g54 5g Operating System/Browser (if using the web) Android 15 Question or Issue I can open an excel file with sheets that has been shared with editing access. I can open to edit and can make changes. When I try to save these I get to options. To device or Google's cloud. Doing neither option seems to save…
I can't upload files from my Dropbox account to my Android to device.
As The title says I cannot upload files from my dropbox to my android to device. It keeps closing it will upload from my phone to my dropbox to my computer but wont upload a file to my device. I click a file to install to my device it just flashes then a pop up comes up saying files keep stopping APP INFO or CLOSE APP I…
Renaming files on the Android app adds a "-1" to the filename and removes their extension.
Device Lenovo Tab P12 Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 440.2.4 When I try to rename a file, I see a second line which adds "-1" to my new file, doesn't matter what I do, I cannot get rid of it. Not only it does not make sense, but it has corrupted so many of my…
Unable to open an Excel file from Dropbox using the Microsoft Excel app on iPhone
I’ve been trying many times to open the excel sheet on my Dropbox app but to no avail. I even uninstall the Microsoft excel app as per other forums’ suggestions but the same problem persists. It says “Somthing went wrong and excel sheet can’t open.” I have attached the screenshot for your reference. I only have 1 email…
There are two missing features from the Android mobile app.
Hello, after deselecting the last file or folder, I cannot open it, I have to click back, although zero things are selected, otherwise it will select it instead of opening it. It's just a little inconvenience. Another one: when uploading, a recent folder appears, but it doesn't show its name, so I can either know the…
How can I remove items from the Viewed Links section in the Home tab of the mobile app?
Hi and thank you for reading. On my iPhone home screen, there is a section called Viewed Links which has two line items. I would like to delete one of those line items so I never see it again. I don't care about the original. I can't swipe left and when I click, it opens. There doesn't seem to be a Delete option. If I have…
Can the Dropbox Paper mobile app not be discontinued?
Don't delete the paper app I use it everyday and for multiple things ......if it has to go we need the ability to modify notes in the paper files on drop box .....at current I can't modify on a m9bile device and that completely removes the functionality of paper for me!
I'm new to Dropbox, how do I sync data from one tablet to another?
Device Samsung tablets Operating System/Browser (if using the web) android Question or Issue Ive been introduced to Dropbox by an app I use called songbook pro. I use the app on two similar Samsung tablets. Both installations refer to the same account with the same name and password. I need to have an exact copy of the app…
How can I force Dropbox to re-upload all my phone photos?
Device iPhone 15 Dropbox App Version (if using the app) 442.22 Syncing Status "Up to date" Question or Issue I discovered today (when I happened to look in the "Camera uploads" settings) that I can upload Live Photos from my iPhone to Dropbox as Live Photos. Unfortunately, that setting had defaulted to "Still Photo", so…
I get the error that "The file could not be loaded" when trying to download a file to my iPhone.
I upload a video onto Dropbox on my PC, and then try to download it from the Dropbox app on my iPhone 14 Pro Max. Whenever I try to download it, it loads for a bit, and then says “The file could not be loaded”. My WiFi is good, my phones storage isn’t full, and I’m uploading the videos as mp4 which has always worked in the…
How to sync between desktop and iPad?
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Is the Dropbox mobile app compatible with iOS 26?
No mention of this using the search ... so, Is Dropbox mobile compatible with iOS 26 which is being pushed out today ? Thanks in advance
iPhone camera uploads stopped uploading since April 2025
Device iPhone 16 Pro Operating System/Browser (if using the web) IOS 18.6.2 (latest) Dropbox App Version (if using the app) 440.2.2 Syncing Status No status. "Camera Uploads > on" Question or Issue I went to check my iphone photos in dropbox and realised that I've had no further images since 1 April 2025. According to the…
Dropbox Paper on Android is out of date, and can't be installed on current Android versions.
Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app? Application Affected Dropbox Paper Device Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on. Operating…
Dropbox Paper mobile app will be discontinued on October 9th
Today I've received an email that the Dropbox Paper mobile app will be discontinued on October 9th. So it looks like all the documents won't be accessible on smartphones which in this day and age is a major bummer. What's the rational behind this shocking decision? Does this mean Paper as a whole is on the chopping block?
The original creation date of my photos changes after uploading them via the mobile app.
I have been using drop box for years and never had this issue. When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken. Why has this changed? How do I get the correct date of the photo? Thank you for your time
Dropbox mobile app won't show search results.
Devices IPads, Android smart boards, Dropbox Website Operating System/Browser (if using the web) IOS, IPAD OS, Android, Microsoft Edge Dropbox App Version/Browser Version Dropbox 440.2.2, IOS 18, Android 13/14, Edge v. 139 (Arm/64 bit) Question or Issue Our company Dropbox recently has had an issue with searching for files…
I can't find my backed up computer files, when I check the mobile app on my iPad.
Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up to Dropbox from my computer. How can I view files from my PC on my iPad? On the Dropbox app on my iPad it says that my computer is one…
How sure how to set-up my Dropbox account, on my new mobile in order to see my files.
I know this probably has been asked before, but I have Dropbox on both my phone and laptop. I drowned my phone and the new phone set up via google restore has Dropbox loaded but I don't recognise the interface and cannot figure how to set it it up to see my existing folders and files. All the prompts on the phone interface…
Dropbox Passwords UI issue on Pixel 9. Search and Save buttons in the notch area aren't clickable.
I'm having a usability issue with the Dropbox Passwords app on my Google Pixel 9. The search bar at the top of the app is placed directly in the notch area, making it impossible to tap or interact with. Similarly, when creating a new password, the "Save" button is also positioned in that same top area – meaning it can't be…
Dropbox not linking with Cloud Duplicate Finder on iPad via Chrome
Hi, I am trialling Dropbox and trying to use it with Cloud Duplicate Finder (CDF) on my iPad (via Chrome). Unfortunately, the integration is stuck in a loop. Steps I’ve tried: * Clearing Chrome cookies & site data. * Signing out and back into both Dropbox and CDF. * Pressing “Add New Drive → Dropbox” inside CDF. What…
Dropbox mobile app is in Dutch, even though the settings are set to English.
Device iPhone 12 Pro Operating System/Browser (if using the web) iOS18.6 Dropbox App Version (if using the app) 438.2 Dropbox Plan N/A Question or Issue The Dropbox app on my iPhone 12 Pro, iOS 18.6, is in Dutch. It is the only app on my iphone that is in any language other than English. I have removed all languages other…
I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.
Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox desktop: beside the Dropbox icon, there is a circle formed by two arrows with an exclamation point inside of the circle. I cannot…

Mobile

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