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The download button inside a folder is suddenly grayed out when using the mobile app
I always used one folder, where I downloaded (even more than) one file via the download arrow. But now when I mark up some files and even if I only mark up one, the download arrow is grey. I made myself a walk around and created a new folder in a folder above, where I copy the photos to. But i would like to have the photo…
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Please restore mobile app support for Android 9
I just went to upload a file from my phone to Dropbox and got a message MUST UPDATE the APP. I attempted to, but Google Play says the app is not compatible with my phone. This is a HUGE problem. I have stuff on my phone I need to get to Dropbox. And when I only have my phone on me, I have critical documents in Dropbox I…
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New always-on preview pane crowds out valuable screen space on iPad app
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
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I can't locate a video downloaded to my Android phone in order to upload it to the Dropbox app
I want to copy a video from Android 16 to DropBox. I made the video using my prior Android 10 camera, and the file was transferred to my Android 16. I know the video is there because Google One shows it as a large file it wants to delete. BUT DropBox doesn't show the video when I try to + (add files). That is, I don't see…
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Can't see the files from my computer on my Android device
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
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We need separate sorting options for folders and files in the Android app.
Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…
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Is it faster to upload photos via camera uploads, if I connect my iPhone to my computer?
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
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View and edit tags in mobile app.
It's incredibly frustrating to only be able to tag files on the web version. Please add the ability to use them in the mobile app. It feels like such a basic feature that should have been implemented a long time ago.
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Looking for help resetting my camera upload settings
I'm having some issues while using it. Could anyone help me? Thanks!
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The user I referred signed in to the mobile app, but Dropbox still says "waiting for install”.
Hi, there. I referred a new Dropbox user through my referral link. The user created a new account through the link, verified the email address, and installed and signed in to the Dropbox mobile app. My referral page states that the referred user must “create a Dropbox account and install the desktop or mobile app.”…
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Can I reset my camera uploads?
Could I please get a reset on my camera uploads. Thanks very much for your help.
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Access Replay from the App
it would be awesome to be able to access Replay from the mobile app or create a separate Dropbox Replay app.
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Remove sideways swipe to switch PDFs, or reduce its sensitivity
When viewing a PDF within Dropbox, I am constantly running into the issue where me attempting to scroll or pinch-zoom results in the sideways-swipe action being triggered, which moves to the next PDF in the folder. Please consider reducing the sensitivity of this gesture or removing it entirely. I emailed support and they…
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How can I reset the default setting for opening my HTML files on the mobile app?
Stupid question I know, but Google isn't helping and I can't find the relevant settings to change. I accidentally set my Dropbox HTML files to always open in the Samsung Android native HTML Viewer and got a popup saying to go into Dropbox settings if I wished to change it in the future. I want to ALWAYS have the option to…
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My Dropbox files are not showing up when I access my iPhone Files app
I read through previous posts. I have cleared my cashe. I've confirmed that the toggle is on on the iphone files app dropbox location. I'm on an iphone 15 pro version 26.52.
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I just want to be able to view a shared link without downloading the Dropbox mobile app
it’s in the title. When something gets sent over to me - i don’t want to download the stupid app i just want to check something quickly while im on my phone. It seems like tricks online like changing the url or trying to see the desktop version dont work anymore on safari or chrome. I still haven’t figured it out - this is…
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Why does Camera Uploads stop when my phone storage is full?
I have plenty of Dropbox storage, and none of my folders get downloaded to my phone. Phone storage being full is the reason I want Camera Uploads to work, so that I can delete the uploaded photos off of my phone and have more space there, but it doesn't work until I make room on my phone first. Why?
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Android app can't connect to Dropbox as the log in screen resets before the 2FA code can be entered
I use an Android app called Leafspy to log my car's oeprational data to Dropbox. It was working for a long while, but sometime earlier this year, it no longer is able to connect to Dropbox if 2FA is enabled on my account. It has always been a little problematic — when entering the username and password, if I have to put my…
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On the 'Photos' tab, recently taken videos do not show up but photos show up
Today I took a picture and a video on my iPhone 15. On the "Photos" tab in the Dropbox app, the recently taken photo shows up, but the video does not, even when I have the dropdown set to "All". (And several other videos I took a few days ago don't show up either.) And since the app can't see them, it's not syncing them to…
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PDF file changes no longer save/sync from Adobe Acrobat to Dropbox on Android
Hello, Our entire team has been experiencing an issue with the Dropbox and Adobe Acrobat integration on Android for approximately one week. We store PDF forms in Dropbox and edit them through the Adobe Acrobat mobile app. This workflow has worked correctly for several years, but recently, edits made in Acrobat have stopped…
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How can I remove my old shared files on my account?
I un-installed Dropbox on my iPhone and PC to purge all files returning to the free account. Re-installing, my iPhone now shows old shared files between the two. These are still live even though my Dropbox folder on my PC only has two small folders. (The old files were removed to a separate folder and should not even be…
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How do you remove watermarks from AI-generated images stored in Dropbox?
I have been using Dropbox for organizing my AI-generated images and videos. The syncing and file management features work really well, especially when I need to access my files across multiple devices. Recently, I started creating some AI-generated character content for my own project, and I usually store all the original…
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On the Dropbox iPad app, the right panel cannot be closed
I'm reporting a UI bug in the Dropbox iPad app involving the split-panel document viewer. This appears to be a regression of an issue previously reported by other users back in 2019. EXPECTED BEHAVIOR: Open a document in the Dropbox iPad app so that it appears in a split view: a smaller panel on the left and a larger panel…
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Searching on the Dropbox site and mobile app is lagging
Out of the blue, while I was using DropBox on the website, the search just started to not work properly. Some files show up, but they do so in a random order, and the results vary based on capitalization. My files are all photos, but when I click on that bar only some show up as well, despite the fact that I've checked…
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I can't scroll through my photos on one of my Samsung devices.
I have two identical phones. In one of them, when I select a photo to view I can then continue to scroll through all the photos in the folder. On the other phone when I open a photo it is the only one to view so there is no scrolling available
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iOS App: Add delete after upload option
I manually upload my photos from my iPhone using the Dropbox app and once a batch is uploaded, I manually have to find the same set of photos on the iPhotos app to delete them. There should be an option to “delete after upload” in the dropbox app. note: I am not talking about the automated camera upload (sync) option.
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Free trial pop-up prevents accessing Dropbox from mobile browser (Firefox)
This is mostly a bug report (unless I've overlooked something obvious), as I couldn't find a better place to report it. When using the Firefox browser on my Android phone, I am unable to access my Dropbox files (via https://www.dropbox.com/home ), because almost immediately I get a full-screen pop-up offering a free trial…
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Why is there no option for iOS camera uploads to upload new photos only?
this is something that has always bothered me when I use my the Dropbox app on iPhone for the longest time. Why is there no option to upload ONLY NEW files? Why is there just “choose a date” and “all photos existing and new photos”? Is there a way to have Dropbox automatically upload photos that are old in my gallery but…
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Enhance the Photos Tab with Search and Advanced Filters
I'm evaluating Dropbox as the primary archive for my professional photography business, and overall I'm very impressed with the platform. One feature that would significantly improve the experience is adding search capabilities directly within the Photos tab. Currently, I can search filenames and folders from the Files…