Mobile

Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
I'd like the option to delay automatic camera uploads.
Feature request: Delayed camera upload It would be very helpful to have an option to delay automatic camera uploads. Right now, photos are uploaded immediately, which means I often have to delete unwanted photos twice – first on my phone and then again in Dropbox. A delay (or temporary queue/“review before upload” option)…
I see a "syncing with Dropbox is paused" error on my Files app.
Application Affected Files App on iOS 26.4 Device iPad Air 2026 Operating System iOS 26.4 Dropbox App Version (if using the app) 466.2 Question or Issue When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad Air 2026, it works fine on my iPhone and iPad gen9. Same…
How to reset my camera uploads on iOS? Dropbox will only re-add newer photos.
Hi! I need to force the iOS app to re-upload all the photos in my Camera Roll/iCloud Photos. I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this. I have already re-installed the app, deleted…
Half of my photos are missing from the mobile app, but it still says I'm over-quota.
Device iPhone 17 Dropbox App Version (if using the app) Latest update Question or Issue I click into my Dropbox app one day and I noticed half my photos were missing don’t no why but it still says my account is full.
Problems uploading many files at once when using an Android.
Device Pixel 9a Operating System/Browser (if using the web) Android 16 Dropbox App Version (if using the app) Latest on play Syncing Status NA What I am trying to do: I make a new folder on my dropbox. Then I select "upload", "files". I navigate to my local folder on android which contains 3000 pictures. I press "select…
Dropbox Pocketbook isn't supported won't let me sign in.
Application Affected (Dropbox Pocketbook.) Device PocketBook 628 Question or Issue Recently had issue with my network, was told from Pocketbook support, to do factory reset. Afterall I realized that I can't log-in with my account, cause the interface of login page was update. How should I bypass that piece of a problem,…
No longer able to export a file on the iOS app
Device iPad, iPhone 13 Operating System/Browser (if using the web) ios 26.3.1 Dropbox App Version (if using the app) 460.2.2 Question or Issue For over a decade, I’ve been able to export a single file via email by just pulling up the file and hitting export. In the past year, I’ve had to change to using the check mark by…
Is viewing with download disabled for free accounts?
Is viewing with download disabled for free accounts? (I am on a free account) When I go to share (and subsequently generate a link) I now see a mandatory choice of either 1) editable or 2) viewable only. The software defaults to editable (which I think I was inadvertently using for a while and NOT what I want). When I…
Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features…
I can't access a Dropbox offline folder through Termux with claude cli.
On Android, I can not access dropbox offline folder through termux with claude cli. Could you add an option to make the offline files appears in a folder, such as download, so that termux can directly access ? In this way, we can do coding on the phone without github
My main file doesn't show recent updates (last one was 7 months ago) and there's no history.
Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup…
Embedded Word documents will not open in Excel when using the Android mobile app.
Integration Affected Excel Device (Dell 2 in 1 16 inch laptop model DB06250 Operating System/Browser (if using the web) Windows 11, Home and Chrome Dropbox App Version (if using the app) V 242.4.5815 Question or Issue Hello, I cannot open embedded word documents in Excel spreadsheet, in Dropbox on my Samsung S24 Mobile…
The Dropbox app is hiding results for full-text search in PDF files on iPadOS.
Application Affected: Dropbox iPad app Device: iPad Air 5 Operating System/Browser (if using the web): iPadOS 18.6.2 Dropbox App Version (if using the app): 462.3.2 Question or Issue: Major and serious bug with the last few versions of the iPad app. The new Dropbox update for the iPad broke the search function when you…
iMessage extension is not available anymore
Integration Affected iPhone imessage iPhone 13 pro max Operating System/Browser (if using the web) IOS 26.2 Dropbox App Version (if using the app) 462.2.2 Question or Issue Dropbox imessage app used to show up in imessage when you wanted to add an attachment. It used to be intuitive, now you have to jump through hoops just…
The Dropbox app doesn't appear among the widgets on my Android device.
Device Xiaomi Operating System/Browser (if using the web) HyperOS 2.0 Question or Issue Hi everyone, I'd like to have a shortcut to a Dropbox specific folder on Android phone screen. But if I try to add a widget to the screen, the Dropbox app does not appear... The instruction found on this page do not work at all:…
Dropbox for iOS cannot be installed.
Application Affected dropbox for ios Device iphone 15 pro max Operating System/Browser (if using the web) ios 26.2、26.2.1、26.3 Dropbox App Version (if using the app) (for ios 460.2） Question or Issue Ios 26.2, 26.2.1, 26.3 cannot be installed. After clicking on the app store, turn around, and then return to get it. It…
The Dropbox mobile app is filling up my iPhone storage
I have had a Dropbox Plus account for several years. I have the latest version of the Dropbox app (460.2.2) installed on my iPhone with iOS 18.7.1. When I was unable to upgrade to the latest iOS version and when I could no longer backup my iPhone to iCloud, I found that copying photos and videos from my iPhone camera roll…
Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary…
Uploading selection of photos from Camera Roll to Camera Uploads folder via the iPhone?
How do I re-upload just one year of photos from iPhone to Dropbox with Camera Uploads? I tried selecting and sending but the file name is wrong - I want it to have the year-month-date the way it does with Camera Uploads. Then I put them in an album and tried "selecting where you’d like to upload from” but nothing. Paused…
I need to reset my Camera Uploads
Can someone from support please open a ticket so that the camera uploads on my account can be reset? Thank you.
Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic
Question or Issue Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic
I'm trying to add Dropbox as a location in Files app, but it says syncing is paused.
I cannot use dropbox as a location to select files from on iphone ios 26.2.1 I have restarted, installed everything over and over. Removed preview app, and nothing. Application Affected dropbox on iphone Device iphone 17 pro ios 26.2.1 Operating System/Browser (if using the web) files iphone app Dropbox App Version (if…
Dropbox app crashes and won't work with the Microsoft Word app on Android
Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dropbox app. When the docment in dropbox does occasionally open in word after an eternity, then it will not close and you have…
Issue connecting Dropbox to Excel SMS (consent loop during login)
Hello, I’m trying to connect Dropbox in the Excel SMS app on my smartphone. During the Dropbox sign-in process, the app keeps asking me to grant access permissions. After I accept, it returns me to the same consent screen again and again, so I can’t complete the connection. This happens every time I try to link my Dropbox…
Dropbox files don't sync from my laptop to my iPad.
The files on my laptop do not update to Dropbox folder on my IPad. What could be the issue?
Cannot access Dropbox on Kindle Fire Max 11
Application affected, Dropbox, Kindle Fire Max 11 Device: Kindle Fire Max 11 Operating System: Fire OS 8.3.3.8 Dropbox App version: Latest For the last few years I have used Dropbox almost daily, importing files into Songbook Pro. At the end of December I retired my Fire Max 11 and bought a new one. It has been working…
Unlink Dropbox app version 2.3.5.10 from Android handset
Hello, I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'. However, I am connected to WiFi. I can access the website on my other devices laptop and mobile, but the…
Raw iOS files are uploading to Dropbox as .jpg via camera uploads.
Hi - I just saw a post in which April from Dropbox said that Apple Camera Raw transfers on camera upload (I’ve noticed mine don’t) and then did simple test because I don’t use iCloud instead preferring to use dropbox. And voila. Jpg uploaded. Only. No dng. Why is Dropbox so confident that it uploads raw when it clearly…
The "make available offline" feature doesn't work on my iPad.
"Make available online" does not work with IPAD. What do I need to do?

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