Mobile

How to shortcut a dropbox FILE on android phone
I was trying to find a way to create a shortcut icon on my androidphone when suddenly dropbox (or Word) asked spontanously that would you like to create a shortcut to this file??? but the question hasn't appeared again and I haven't found a way to do it to other files. Please help me out, it would be so handy to have…
Problems with fingerprint access
Hello I'm using Realme 6 pro device. When secure the account with password, it works fine. However, adding a fingerprint method, causes the application to crash. I've done this so far (with no luck...): Checked for DropBox updates. Same for device's OS. Un/Reinstall DropBox. Restore device default. With other devices it…
Getting an Unknown Error when uploading photos to DropBox App (iOS 13.5.1)
I'm trying to upload a photo/s to Dropbox from my iphone (iOS 13.5.1) I'm doing this from inside the Dropbox App: Plus/Create -> Upload Photos I'm getting this message: An Unknown error occured trying to upload photos or videos. Please try again. I don't want to automatically synch all my photos - just want to occasionally…
Excel file (xlsx) does not show "open with..." options
I have two apps and not long ago I used Sheets to open those same xlsx files from dropbox. Somehow MS Excel (defenitely not my choice) became the default application and when I click "Open with" the option list does not show up - MS Excel just opens it up automatically. Sheets is still available on my phone and I can open…
I-Pad/DropBox/Adobe not Connecting
Hi DropBox Community, Here's what's going on... I have an i-Pad running on iOS 13.1. When I try to open .pdf files in DropBox with Adobe, i.e "Open with Adobe Acrobat Reader," I keep getting a notification from DropBox that Adobe would like to access files, etc., and then I always "Allow" it, but then DropBox gives me the…
Exporting to Instagram problem
I use dropbox to move pictures from my mac to my iphone, and then export them to instagram. Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and then it posts directly on instagram, instead of letting instagram open the picture. It doesn't let me crop or edit in…
How to stop dropbox from auto-uploading pics from Android phone
Hello! I would like to stop Dropbox from automatically uploading photos from my Android phone. I found several articles that said I should simply click the on my profile initials and select "pause syncing", however, when I click on my profile initials, I do NOT see that option. In fact, I cannot find ANY syncing settings…
Cannot save edits to text files on Android
Need some help. When I open a text file on my Android phone and edit it using the Dropbox text editor, I can't save the changes. I just get a message that says, "Unable to save file." Also, the open file's name in the top bar shows something different than the actual file name. Now, I was able to create and save a brand…
Cannot sing-in to Dropbox app on iPhone (Error 500)
Hello I'm using dropbox for several years and I really love that. Much appreciate for this EXCELLENT app. However, unfortunately, it is a while I cant sign-in the dropbox app on iPhone. Recently I moved to a new iPhone, installed a fresh copy, and tried to sign-in. It shows "Sign-in Failed, The operation couldn't complete.…
File of all types cannot open on iPad or IPhone but will on PC
In the last week, I have been unable to open files of any kind on my iPad or iPhone, when I was able to do so previously. They will open on my PC! The only thing that seems to have changed is an updated iOS on my phone
Unable to attach a dropbox file to outlook for ios on my iPad Pro
Hi, I have ios 13..3.1 (latest) on my iPad Pro. I have the most updated Outlook for Ios on my iPad. While composing an email in Outlook for ios, I am unable to attach a file from dropBox, even thougheverything is configured perfect. Even on the "Files" app, I have DropBox turned On. When I click on "Attach File" in…
Can I view photos from Dropbox in my Android gallery?
Can i view photos saved in dropbox as an album in my samsung s8 gallery?
Can I download folders from Dropbox to my Android without a third party app?
This is SO frustrating. I have a real need to download entire folders to my android device. For some years I have used the FILE DOWNLOADER FOR DROPBOX from Play Store. I had to reset my android device and now I find the app is no longer available. No other third party apps seem to do this. So anyone know whether I can do…
Can I export multiple photos from the Dropbox app into iOS Photos app?
Hi, how do I download multiple photos from Dropbox app to iphone picture folder? i know i can do it one at the time but there is 300 in my account. i have even upgrated as i thought it will allow me to do it if i pay! but no i still cant do it so please advice
I have an issue with shared links and Facebook's messenger. Any ideas?
When I or someone else share a Dropbox link to Facebook Messenger and you click on it, it says «get the app or continue to the website». I already have the app installed. How do I get it to open the app instead? Is this a bug?
HELP HELP PLEASEEEE !Voice recorder cant connect with dropbox to save my file :(
Hello, I can't find the ap to add in at the aplications options at dropbox.... plus I have (attached pictures) those messages when trying. I really need to have that audio file I recorded in Voice recorder app, ald the only sharing option is DRopbox and it doesn't work...any suggestions?? thanks a lot in advance!!
Android Dropbox sync
I have installed Dropbox on 2 Android tablets. Both can access shared folders. However, when I try and sync either of them I am asked if I want to set up Dropbox on a computer. When I press the SKIP link I am returned to the shared folders, no sync takes place. So basically I cannot sync. Help please!
How can I download my files with the original date they were created?
I moved from Samsung to iPhone and had to use Dropbox to move my pictures between devices. However there doesn’t seem to be a way to download from Dropbox and keep the original date the photo was taken, it defaults to the date of download. Is there any way to keep the original date so I can sort by date on my phone?
The Requested Operation Couldn’t Be Completed error - Dragging & Dropping into Files app on iPad
Dragging and dropping error using the stock files app on iPad OS (13 latest) with the latest version of Dropbox installed. Each time I try to drag and drop a file using the files app I'm greeted with an error message: The requested operation couldn't be completed because the feature is not supported. Any ideas to fix it?…
Is there a way to save a video from Dropbox to my iPhone's camera roll?
Hi, i'd like to save a video from the dropbox app to my camera roll from my iphone x. These videos were made with an old camera, i saved them on a sd card and uploaded it to my dropbox. Now i want to save them on my iphone via the dropbox app. The preview in the app works very well, i can watch the video even when i change…
Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.
Hi everyone, Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet when I click on home, it shows all my latest files. I just can't get to my folders and it is driving me bonkers! I cannot upload to…
Camera uploads has a stuck photo
For weeks now, Camera uploads has a message at the top: Camera uploads (1 left) Couldn't upload photo. Tap for more info. Tapping just gives me the generic help page, which is oriented toward complete failures to upload. That's NOT my problem, because all my other photos have been and continue to upload just fine. How can…
How to integrate Dropbox and Dropbox for s mode
I have 2 dropboxes. 1 is a Dropbox that I access on my desktop Windows machine, and another is a Dropbox for s mode that is accessed through my iPad. I didn't ask for that one. It seemed to show up when I got a new computer 3 months ago. It is hard to move things from the new dropbox to the old one. Click and drag doesn't…
"Can't Connect...check your internet connection" Android error
Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet connection (I've tried it with full LTE bars and with full wi-fi), but it still gives me the message and won't allow me to…
Upload failed for PDF File from CamScanner
There was no issue for the upload from CamScanner under PDF File previously but today I had an error of "upload failed". Please assist.
Save to Device on android phone - Single file vs multiple files
I am on Google Pixel 4. I want to download more than 5 photos at a time; However, they don't show up on Gallery app - Google Photos, Instagram and Messenger. I checked Folder app. They are still there. But for a single file, I downloaded one and it showed up. I have been trying to solve this issue for 3 years but nothing…
MOV file downloads to Dropbox with audio but without video
When MOV videos from my wife's iPhone download to our Dropbox desktop app, we can't view them. The audio transfers but there is no video with it (black screen only). I do not have this issue with my Android phone, which transfers as a MP4 file. I also noticed that we are able to view her MOV videos from Dropbox.com, just…
Dropbox Android app can't connect
My Dropbox Android app updated overnight, and I now get a message "Can't connect to Dropbox. Make sure you're online or try again later" when I click on Files in the dropdown menu on the left. However, the Home menu item works. My internet connection is also working fine. Can someone please help advise what I should do to…
iOS unable to save to Dropbox from Chrome or Safari
* When attempting to export a pdf file from iOS 12 iPad, Chrome or Safari the original file name changes to "file" followed my the month, day, hour, minute & second. Have attempted from iPhone and problem does not occur. Need the original name maintained during the exporting operation.
How can I view the metadata of a file on the mobile app for Android OS?
Have just changed from Apple to Android. How can I view metadata? There is no 'About' function when using the Dropbox Android app

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