Mobile

After update and "migration" no longer can find offline files.
I have quite a few ofline files. Mostly chaptered audio books, in mp3 format. My audio book player needs to know where they are. The built in player is not good for audio books, it lacks many features. It was working yesterday but after the Dropbox update I received they are gone, or moved from the previous location. They…
iPhone HDR hevc videos and Camera upload
Hi, but the videos taken with the new iPhone 12 are saved in a very bad quality, using Camera upload functionality from the Dropbox iOS app. They are mov files (it should be hevc), the colors are all wrong (it looks almost black and white), and they are compressed (I would like to keep the original). It doesnt seem there…
Camera Uploads not running automatically
I use and android device - I need to open up my dropbox app and go to camera uploads for my phone to start uploading photos. This has been the case for some time, but i'm sure that this happened automatically in the past. I use this feature a lot for work...and many times I go to find my photos in my personal Dropbox on my…
I'm getting duplicates when I export on my iPad
Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
How to back up your computer with Dropbox
No more lost files, crashed computer disasters, or being out of sync on different devices. Let’s make sure 2021 is the year that everything important is backed up. Luckily, we have this covered for you, you just need to update your settings on Dropbox. Check out the video below to see how to backup your computer with the…
iPhone uploads to dropbox suddenly stopped
I have been using Dropbox to store photos from my iPhone for years. Every so often, I upload them from my phone camera by opening the app, touching the photo icon and the uploads begin. It is set to use wifi, not mobile data, but that is no different. Until October 6th ago. As far as I know, I did not do anything. Why I…
Open "deleted files" folder on iPhone in order to permanently delete them?
How to open the "deleted files" folder on iPhone app in order to permanently delete files before 30 days?
Unable to save to Dropbox
I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for assistance.
WhatsApp pictures not uploading to Dropbox on Samsung S9 Plus
I have not seen a clear answer yet to this very simple issue : the WhatsAppp folder in my Gallery is not sync-ing with Dropbox. There use to be a menu where one could select the folders in the Gallery for syncronisation with Dropbox but it has been removed or it is hidden now. Can anyone from Dropbox help with a direct…
Why do I keep seeing a 'Waiting to upload' message when trying to upload files to Dropbox?
All day i have been trying to upload photos, however there is no upload activity. All i keep seeing on the photos i want to upload is "Waiting to upload". I have tried to upload the photos through my wifi and mobile data but wouldnt work. I have tried to upload different photos but wont work. I am using my iphone to…
No longer able to choose upload folder from Android
In version 14.2.2 of the Android app, and probably already in the previos one, on Galaxy Nexus, when I try to upload to Dropbox from any location (gallery, Camscan, etc.), I can no longer choose the target folder: Dropbox gives me the first folder I used after reinstall, and I can only create a new subfolder (or canel…
I'm not able to edit files in the app on my iPad. Any ideas?
I am collecting information into Dropbox files re ancestry. I am not sharing. I have Dropbox app on my iPad. I go into a file I have already recorded information I cannot add or change text.This defeats the object of the exercise
How to select all files at once in Dropbox iOS/iPadOS app ?
Inside a folder where I have multiple files, I see a select icon on the upper right corner of screen but when I tapped I don't see any select all button. This means I have to tick on every single file until the end. It is an unforgiven painful. Tap and slide on files to select multiple files (like in Files/Photos stock…
Videos not uploading
I went away for a week. Came back all my photos uploaded into the Camera Upload folder as normal but none of my videos have uploaded at all. Any idea why?
Saving Files from Safari to Dropbox App (iPad and iPhone)
Hey there! I'd like to save files (mostly PDFs) directly from Safari to my Dropbox, but it doesn't work on my iPad as well as on my iPhone. To do so, I take the following steps: 1. open the file in Safari 2. click on the 'sharing button' (the square with the arrow 😉 ) 3. choose 'save to dropbox' (if I choose directly the…
opening a password protected spreadsheet on my Android
An excel file (.docx) was shared with me through dropbox. I WAS able to open it on my android phone. Then, we decided to have it password protected, so the owner added a password. Now, I can't open it on my android. In fact, when I try to open it, it crashes the Dropbox app. I have already tried uninstalling and…
No Edit button on iPad
Hi, i’m unable to open and edit a Microsoft file from the Dropbox app on my iPad. There is no paper and pen icon that others talk of. Someone else posted similar but found that it was due to file naming, but mine are named .xlsx which is apparently the accepted form. Everything is up to date, no idea what else it could be.…
Dropbox app android won't upload till app is opened
Hello, With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app. Before it was uploading always.
Back to school - forget the lunchbox, organize everything else
It’s that classic back to school time of year, and whether you’re a student, a teacher, an administrator or have a friend or family member going back to school, here is a list of things to make your day easier! * Create a folder system in Dropbox that makes sense Before you start classes (teaching, learning or organizing…
Sync specific photo album on iOS with Dropbox?
For my work, sometimes people tag our products on Instagram. I use an iOS Shortcut to save these photos onto my iPhone, and then I always save the photos in a specific photo album inside the native Photos app to keep it organized. However, when I work from my MacBook it’s sometimes a bit annoying that all of these photos…
I got an error "Sign in failed" when I tried logging in to my mobile
"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone. I have reset my password and also removed the dropbox app and…
Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working
Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details Dropbox attachments still works on my iPad. I have tried reinstalling dropbox,…
I have to keep waking my phone up to upload (iOS 12)
I have an iPhone X with iOS 12 installed. I have location services turned "on." I am trying to upload about 1,000 photos to a Dropbox folder. Other apps like Google Photos will just upload in the background. There seems to be no way to get Dropbox to do this, so I have to keep waking up my phone. Is there a workaround? Is…
How to transfer a photo from Dropbox to a website
I do not understand how to add a photo I have taken and use it to attached the image to a website (show my homework). So I have the image on Dropbox, and I have the other website and on the other website it says attached a image from Dropbox, so I picked the images I wanted and pressed choose but I did not transfer. By the…
What does 'refresh to update' on my offline files mean? How can I do it?
I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update". Can someone please tell me what "Refresh to update" means - there is no refresh button and no refresh option in the menu. What am I supposed to…
Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS
I keep my financial budget in an Xcel spreadsheet that I update with changes each month. Recently I have begun experiencing issues trying to save updates to my file. All my files are “stored” in DropBox account (not on iPad); open files from Xcel app on iPad Pro 12.3.1 iOS, make changes, and either Xcel will crash, losing…
Why are my Dropbox folders not showing in the iOS Files app on my iPhone?
iphone 6 latest ios in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files, no DB accounts show up in Locations. This happened last time there was a major ios upgrade, and we had to stand around while DB blamed Apple. (Please…
Dropbox for iOS giving “No internet connection” error message
Hi, I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1 My iPad is connected to the internet and I have zero problems with other apps. However the Dropbox app tell me I have "“No internet connection” and that “Syncing will resume when you’re back online”. Very frustrating. I have tried deleting the…
If I delete photos from my camera folder on my phone will they stay in Dropfox Camera Uploads fo ...
lder? Hi, I want to delete photos from my phone to get storage space back. If these have already been synced and in the camera uploads folder in my dropbox they would not get deleted by deleting them on my phone, correct?

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